Terminix of Shepherdsville, KY

Katelin Shouse

Shepherdsville, KY

I’ve always had great service with Terminex. Today, I got a notification of someone at my front door and it was Larry C. bringing in my trash bin after completing my quarterly service. It’s the little things sometimes. Thank you for going above and beyond!

Kelsey J

Shepherdsville, KY

I am extremely disappointed with my experience with Terminix due to misinformation, poor communication, and lack of follow-through. On Saturday, 12/6, I called Terminix and spoke with a representative who signed me up for Pest 365. I was told this service included a free inspection, exclusion services (sealing holes around the home), and bait boxes. The cost was quoted as $250 to start and $43 monthly after the first two services, and the representative applied a discount, bringing the initial payment down to $199. However, when the technician arrived for the first appointment on Saturday, 12/13, he believed I was an existing customer who only needed new bait boxes. He had no work order for an inspection or exclusion services. I do not fault the technician at all. This was clearly a communication issue on the company’s end. After calling customer service multiple times, I was told to wait until Monday, 12/15, to resolve the issue. Eventually, another representative informed me that my account had been set up by a third-party company and was never properly transferred to Terminix. I was also told that exclusion services are not included in Pest 365 and would cost extra, directly contradicting what I was originally promised. I was assured that a district manager would contact me by Monday, but no one did. I called again and was told a branch manager would reach out.. again, no contact. When I called back on Thursday, 12/18, I was told my case had been closed and that a manager had contacted me, which was simply not true. After repeatedly trying to resolve this and receiving no response, I called on Friday, 12/19, to cancel my services. I requested a full refund and was told that even that was not guaranteed, despite the fact that no inspection or exclusion services were ever performed and only bait boxes were placed. This service was arranged for my grandmother’s home while she is currently hospitalized. I was trying to ensure the mouse issue was properly handled before she returned home, and instead I was met with misinformation and a complete lack of accountability. Overall, this experience was frustrating and deeply disappointing. I expected professionalism and clear communication, and unfortunately received neither.

Rachel Yanko

Shepherdsville, KY

I have been receiving routine pest control services at the business I manage in Shelbyville from technician Anthony Phillips, and am always impressed with my service. Anthony is always professional and thorough in his work. He takes the time to explain what he’s doing and demonstrates a great deal of knowledge about a wide variety of pest issues. He always addresses any concerns we have and is willing to answer any questions. He has ensured our workspace remains pest-free and safe for both employees and customers, and the attention to detail and consistent service make a noticeable difference. Highly recommend Anthony for anyone looking for dependable pest control services!

hillareet

Shepherdsville, KY

Ivan’s service has been exceptional from day one.. I know I can count on him to take care of any and all pest control needs. I’ve had to reach out on different occasions for varying reasons and he always responds promptly. I know I’m in good hands with Terminix, it’s been a positive experience overall.

Debbie Hendricks

Shepherdsville, KY

I had some questions about whether my Terminix termite protection plan was still ongoing, as I had not received billing for the service that I thought should’ve received by now. I contacted Joey, my Terminix representative for my insect protection plan, who guided me through the process of what I needed to do to get the answers I needed. I did so, and have it all worked out. I really can’t say enough good things about Joey 😊! He has been my rep for years and has patiently answered my questions, given me good information, and provided wonderful service. I highly recommend Terminix to my friends and tell them I hope they get a representative as outstanding as Joey!

Anonymous

Shepherdsville, KY

My company uses Terminix, and in my personal opinion has had a great experience compared to past services provided by other pest control companies. We've had the pleasure of working with Anthony Phillips, who is an excellent Terminix specialist! He’s always kind, professional, and very accommodating to our needs and ensures everything is done thoroughly. We truly appreciate his hard work and dedication.

Cory Gettelfinger

Shepherdsville, KY

Our initial inspection and consultation was excellent. We really appreciated the thoroughness of the inspection and clear understanding of the repairs that need to be made. However, we have worked for a couple weeks now to get an appointment scheduled for the repairs to be made and have not had much response. Our inspector, who was great, has been on vacation which is understandable but we were not able to get help from anyone else at the company and are still waiting for a response from anybody else within the company.

Mindy T.

Shepherdsville, KY

Horrible company who conyasnt harrases the same houses over and over again. Why do you feel the need to bother the same house multiple times in a week?

Rob M.

Shepherdsville, KY

Terminix sends out rude and unprofessional door to door sales people to flood neighborhoods with high pressure sales. I got into a shouting match with the...

Dennis T.

Shepherdsville, KY

I had an agent cold calling at my house yesterday -- a young man on a scooter. He didn't introduce himself -- I knew he was Terminix because of his shirt --...