Terminix of Lancaster, PA

Erin A.

Lancaster, PA

I left a review after attempting to fix the problem within the company. They sent the standard message they send everyone saying they want to correct the...

Chris Austin

Lancaster, PA

Jim. Arrived promptly and sprayed my residence with care taking into account my animals that were at home. He advised me when he would be completed and even left his business card at the door. Awesome work ethic.

Roland Carpenter

Lancaster, PA

We appreciated the heads-up from our technician as to time of arrival. Here on time Jim explained the treatments he was going to make then promptly went to work. Great job! Thank you for the prompt reply to our issue. All is good. Roland Carpenter So. Lebanon

Jeanette Bonham

Lancaster, PA

Buddy was sent out today to terminate the little wood eating demons that have taken up a residency in my house (termites). I just have to say it was a great experience! Not only did I get educated on how to spot the unwanted house guests, but also got an explanation on all the items used and what they will do to evict these squatters. I was given advice on alternative decorative ideas that could be used to deter them away from my home from this point on. Thank You Buddy for your dedication and hard work in making sure my home is now safe and won’t crumble to the ground! I give Buddy an A+ on customer communication and dedication to his position! He definitely deserves to be recognized!! I would recommend him any day of the week.

Dante DiCamillo

Lancaster, PA

They were good in the beginning, but for over a year now their tech has been saying they come into the premise and treat yet they have not been there. I have cameras that show now one around at the times listed on the online tickets. It has been on autopay and I have called and gotten a “you’ll get a return call in 48 hours” three times now. There has been no return calls, no email, no confirmation of cancelation. I’ve also asked for copies of my reports (since I haven’t been given one in over a year) and was told I’d get them in 24 hours. That was three weeks ago and surprise, no reports. Extremely disappointed that the company can not keep its word even for a simple return call.

Angela E.

Lancaster, PA

First of all I found out I had carpenter ants after I purchased service from Terminex. They said it was termites, it was not. I purchased the termite &...

Angela Eder

Lancaster, PA

This time they sprayed the walls of my basement with bug spray in an aerosol can. Then preceded to use same can to spray outside around my living room window. It snowed yesterday, there are no footprints on the side of the house or back of the house. I am paying $137/month for them to do basically do nothing quarterly and I'm stuck in a contract and seeing the largest spiders ever. Go somewhere else. This is not a legit exterminator company.

Corrinne

Lancaster, PA

Save yourself the trouble by not using Terminix. I’m still waiting for a manager to call me about an issue that was escalated 3 days ago. Same issue for the last 9 months and still no resolution. I’ve been a loyal customer the past 8 years. Will be canceling my service. I’m not contacting customer support or emailing so please don’t waste your time replying to this. This is the absolute worst company!

Jackson Morrow

Lancaster, PA

As others have echoed, please, please, please do yourself of a favor and avoid this company! Their communication is absolutely horrid! After having an initial inspection done and setting up an initial appointment I have been "No-Called, No-Showed" 3 days in a row! With absolutely ZERO communications from anyone. Not even their National helpline can get into communication with them! Why the hell a company would ghost a customer who is paying them money is beyond me! I made arrangements and took off work to be able to accommodate their appointment times and was forgiving the first time -- but never again! Their incompetence has caused ME stress and I've had to use PTO that I can't get back! Avoid this company at all costs and do not listen to any positive reviews! Update to owner's response: If you truly cared, your branch manager in Lancaster would have actually called me back or answered my e-mails. To this day no one has even tried to contact me and explain why you reneged on a contract that was agreed to. I am not jumping through any more hoops by contacting a worthless e-mail provided to me by a copy/paste answer. I'll honor my word and update this review if you ever do contact me through proper channels.

s g1

Lancaster, PA

Dont waste your time on these guys....i made a appt for today from 10am to noon. They no showed. I called at 1130 for a eta and steven (the tech) could not be reached....they left a voicemail. Called again at 1230pm. They left him and his boss a voicemail to call me. No answer...then i call at 230pm after wasting my entire day waiting to be told i am rescheduled for another day at 10am to noon. Big waste of time. No one had the guts to call me and cancel or even tell me they couldnt keep their appt time. Horrible experience! Wont call them ever again!