Terminix of Winter Garden, FL

Cristian Maldonado

Winter Garden, FL

We made the mistake of hiring this company in 2024 for a rat in the attic problem. They performed an “exclusion” service installing one way doors all over our roof. It is 2026 and we still have been dealing with rats. Appointments are changed at the last minute, inspectors are sent to our home when technicians were scheduled, it takes 45 min to schedule a simple appointment and their level of urgency is incredibly low. We have been requesting to speak to a manager for months without luck. We are canceling service in March and will tell anyone who will listen to steer clear of this company. Shame.

Raymond Bewry

Winter Garden, FL

I decided to discontinue my Terminix services solely due to the multiple increases in the annual fees, which rose from $118 in 2022 to $151.51 in 2025. Since I was enrolled in auto-pay, I only became aware of these increases through bank statements or electronic invoices, which I occasionally review. I do not recall receiving any direct communication informing me about these changes. While I have always valued the quality of service provided, the financial impact combined with the lack of clear notification played a significant role in my decision. I want to stress that this decision in no way reflects on the professionalism or quality of the Terminix team, but is strictly related to the pricing adjustments. I remain appreciative of the excellent service I have received throughout our relationship.

Joyce Huang

Winter Garden, FL

We had a very disappointing experience with Terminix. After noticing that our business did not seem to receive service every month despite being automatically charged, we raised this concern with the manager and requested an investigation along with signed service records. After reviewing the case, the manager admitted that their employee had signed the customer signature section themselves on the service reports. This is extremely serious and appears to be illegal. Because of this, there is no way to verify whether the technician actually showed up to provide the service or not. What is even more disappointing is that, despite acknowledging this issue, the manager did not take any meaningful corrective action or offer a reasonable resolution. For a company as large and well-known as Terminix, this level of misconduct and lack of accountability is unacceptable. We have since canceled our service and are very disappointed. We hope this review is seen by the appropriate departments so customers like us can receive a proper explanation and fair handling of such issues.

Vanessa

Winter Garden, FL

ERIC NEWBERRY was an amazing Technician that took his time to explain to us what would be best for our situation. I have had other technicians that have came to our house and did not care to ask us anything and just wanted to start spraying. So I really appreciate it when a employee takes there job seriously. From now on we have request him as our technician because he made us feel at ease. Thank you again ERIC for all you do.

Gary Schimmelpfennig

Winter Garden, FL

Had our first service with Terminix - Carvel was the technician - he explained everything before he started and aging through every step. All with a pleasant approach and a. Smile. I appreciate the positive approach he maintained throughout his time.

Meng

Winter Garden, FL

If you’re considering hiring this company to solve a problem in your home, please read my review before you decide. I am extremely disappointed with Terminix. Their customer service system is unbelievably inefficient and disorganized. I’ve wasted several days and still haven’t been able to get a single confirmed appointment — it’s absurd. I’m a tenant under FirstKey Homes. After finding mice in my house, FirstKey created a work order with Terminix on October 15. That same day, since no one ever contacted me to schedule a visit, I tried to reach Terminix by phone and online chat — but every time, their system “couldn’t locate my account.” So later that afternoon I personally went to the Terminix Orlando office to make an appointment in person. The staff member there was polite and wrote down my phone number and address by hand. He confirmed an appointment for October 16 between 1 PM and 4 PM, promising that someone would call before arriving. The next day (October 16), no one called and no one showed up. At 3 PM that afternoon I drove back to the same office — this time it was completely empty. The door was locked, no one was there, only a phone number taped to the glass. I called it, but no one answered, and I left a detailed voicemail explaining my situation. Nobody ever called back. By the way, Terminix — your Google Maps location pin was wrong. I actually fixed it for you. You’re welcome. Though honestly, you probably don’t care. The office doesn’t seem to have anyone there most of the time anyway. On October 18, I tried their online chat again. This time the representative finally located my appointment — and admitted it had been scheduled for October 16 but “was never completed.” When I asked why no one could find it before, the agent replied: “I apologize for the inconvenience. It's possible you were speaking with the incorrect department, as we are currently undergoing system migrations which can sometimes make it difficult to locate accounts.” Are you kidding me? There are only three departments, and I contacted all of them — multiple times. Each one just bounced me around like a ping-pong ball, and now they’re saying I called the wrong place? That’s beyond ridiculous. By then, nearly four days had passed since FirstKey opened the work order, and Terminix still couldn’t send anyone or even confirm a reschedule. I had no choice but to buy eight glue boards myself. That same night, I caught a large roof rat — and it wasn’t even fully grown yet. For a national company to operate with this level of incompetence and zero accountability is unacceptable. Their departments clearly don’t communicate with each other — not the phone reps, not the chat team, and not even the local office. If your property manager assigns Terminix, demand a different vendor immediately. Otherwise, you might spend an entire week chasing ghosts while your pest problem gets worse.

Justin C

Winter Garden, FL

I am a current customer and requested they come out to my house. Appointment was confirmed with a window of 8-12, however, no one came out. I called the general customer service line 3x that day (extremely long holds each time) as I had taken the day off work due to the importance of this appointment and was repeatedly told they had ‘left a VM for the tech that was supposed to come out’ and we were ‘at their mercy’. No one ever showed. There goes a wasted day off for me. I requested a call from the supervisor/manager at my local terminix, never received that either.

Alene S.

Winter Garden, FL

i live in a condo I own with rentals and keep seeing roaches, because there so many renters. I've had Terminix for 5 years. I didn't have any bugs the...

Hillary B.

Winter Garden, FL

Scammers! They forgot to cancel my commercial service and then spammed me and sent a million letters and calls demanding money. Run like hell! They are...

J Family

Winter Garden, FL

Greg English was our Terminix technician for three years, and we couldn’t have asked for better service. He was always professional, knowledgeable, and thorough in every visit. Greg took the time to explain what he was doing and answered any questions we had, which gave us peace of mind. We will truly miss having him as our technician, but the quality of his work speaks for itself. Thank you, Greg, for your excellent service over the years!