Terminix of Casselberry, FL

Damaris Salmeron

Casselberry, FL

This is by the worst company ever. I have called multiple times to get my service canceled and was told I will be receiving an email from the “main branch”. I have yet to hear anything. On top go that I looked at my service history and somehow have a service history of a technician by the name Michael Reynolds but yet I never had anyone come out on 8/7/2025 for service nor does it even have documentation provided about this. I have no idea what scheme they are trying to do but if I do not receive any notice of cancellation to my service I will be filing a complaint with BBB which Terminix already has thousands of complaints from and will be calling the consumer. This is not how any customer should be treated. If someone needs to cancel their service they should be able to and not be coerced into keeping it.

Gini C.

Casselberry, FL

I have contracts with Terminix for both termite and pest control. I was told it was time for a whole house inspection and there would be no charge. On...

Anastasia Motilall Bipat

Casselberry, FL

This has been one of the most frustrating service experiences I’ve ever had. We signed up with Terminix in early May and only received the initial visit. After that, we scheduled a follow-up, and the technician completely no-showed—not once, but twice. No call, no text, no explanation. We called and requested a call from a manager, which also never happened. Even worse, after all of that, we were still charged for services that were never performed. I reached out directly to the technician and received no response. At that point, we canceled, yet Terminix still had the nerve to bill us for the missed appointments. This company has shown a total lack of professionalism, accountability, and basic customer service. I would strongly advise others to stay away.

Ari Day

Casselberry, FL

I am extremely satisfied with the exceptional service from Terminix. My technician, Eric Newberry, is truly outstanding. He consistently calls in advance to remind me of my service and provides invaluable recommendations for keeping my home pest-free. My Husky eagerly welcomes Eric each time he visits, which speaks volumes about the rapport he builds. Eric’s expertise and dedication make a noticeable difference in my home!free. My Husky eagerly welcomes Eric each time he visits, which speaks volumes about the rapport he builds. Eric’s expertise and dedication make a noticeable difference in my home!

Wendy Kropenick

Casselberry, FL

Terminex sent Bob to my home for my regular pest control. Bob communicated with me via text 2 days prior to confirm the date. His arrival was punctual and his service was fantastic!

Casey Crosby

Casselberry, FL

Horrible company. Started with them a few months ago. Paid a lot of money up front and was told they come quarterly but will come when needed. Took forever to get someone out to spray again when I needed. A lot of back and forth and calling multiple times but no issue for them to charge my card. Whom came out was quick and did not spray well, would miss appointments we had and still say he came by and sprayed but never did. Complained multiple times to finally find out he was let go after he no showed again without anyone calling me and myself having to call for multiple days to find out what went on. Had another issue come up and spoke to Giovanni a manager and was spoken too with such rudeness. So unprofessional, no compassion and to be laughed at and over talked. Also was told how I keep repeating myself during our conversation and as to why he found that funny as I was upset. He didn’t care what I had to say because per him “he has done this a long time”. Company is awful. Very sad to be treated so badly for issues on their end especially by a so called manager. Clearly they hire any body with out checking into they’re work capabilities and having half a brain with whom I dealt with between Giovanni the manager and my technician that came out to spray.

Jenny Moss

Casselberry, FL

I want to commend Michael Harris on his wonderful customer service this morning. I really appreciate you and your level of concern when it comes to treating my home. Thank you for taking the time to talk with me and fill me in on what you were doing during today’s visit.

Matt Lewis

Casselberry, FL

My technician Bob is amazing. Always goes above and beyond even not on his quarterly maintenance. Thank you Bob I wish I could get you a raise. Bob you’re awesome, you deserve a raise or a bonus. This man is awesome every single time going out of his way to help us. Simply thank you Bob.

Jan Baker

Casselberry, FL

Bill Leach with Terminix is extraordinary. He has serviced my Mom’s house in Longwood for years. He is thorough, informative, helpful, honest, courteous, and timely. He is extremely kind to both my Mom and me and does a super job. I really can’t say enough. Thank you Bill!

toria nave

Casselberry, FL

Terminix has successfully kept rats from partying in my attic and termites from eating my house for the past several years. Paul in particular has been fantastic answering all my questions and concerns. Highly recommend!