Terminix of U S A F Academy, CO

GWENDOLYN HENDERSON

U S A F Academy, CO

Alex is wonderful. He is proficient and professional when doing his job. He is very thorough. Excellent customer service 💯

Tmplr0

U S A F Academy, CO

We have been using Terminix for quarterly outdoor pest control services for about 5.5 years. We have had intermittent issues with rodents, but for the most part, have had little concern with spiders or insects. Recently, we were billed for a thorough inspection and quarterly treatment, a cost 4x our usual regular billed amount. The representative rang our doorbell and, when no one answered, went and sat in his vehicle for half an hour before driving away. While we were able to resolve the issue with the vendor, it took several months to prove the issue and receive a refund. We recently had another quarterly service and, as with last time, we were billed for both an inspection and spray treatment. We never approved anything beyond our normal quarterly spraying, and this is the second time we were charged for a service we did not request or approve. We did receive the spray treatment this time. When we reached out to the vendor to again address the concern, we were “helped” by an AI bot, never had any interaction with a human, and were told that, since the previous charge was the same as the most recent one, that this was a valid charge and would stand. Also, because the system deemed it a valid charge, it was not subject to manual review and because it was an invoiced transaction, there would be no refund. Overall, the quality of service has dropped since we’ve been using this service and now, with the repeated invoicing and customer service issues, we will be switching our business to another vendor. UPDATE - May 2026 We scheduled a follow up pest control service to update a previous spraying. The technician arrived and sat in their vehicle for half an hour. They lied on their report, said they attempted a phone call and doorbell ring before applying treatment. None of these three things happened and we were again forced to reschedule service after calling their office.

Donna Walker

U S A F Academy, CO

Isaiah Aragon, Terminex Tech, had never seen such a wasp infestation in our house. He persevered and inspected the outside, inside and attic. He dusted, sprayed and foamed several places. He spent almost 3 hrs here and I am so grateful that the problem seems to be solved and we can once again feel safe and secure. (I am allergic to bee stings )

Mariah and Andrew

U S A F Academy, CO

Our experience with Terminex has been very positive. We initially contacted a different company and they didn’t help us. Terminex however, scheduled us as soon as they could, and they came back for more treatment as needed. Our Tech, Isaiah made sure to check and double check all areas of concern. He made sure to make our experience a positive one. We are so grateful for Isaiah and Terminex as a whole for their help.

Todd Blanchard

U S A F Academy, CO

Tech called day before and showed up for appointment on time. He was pleasant, efficient and clean. He was thorough and gave me update on the condition of the house where bugs and rodents could come in.

Katie Heron

U S A F Academy, CO

I scheduled an appointment for a free termite inspection. The appointment was confirmed via email. I received a text message the next day asking if we were refinancing our home. I didnt want to lie so I said yes as my bank is requiring the inspection. We are new the the state and our home is wood so I felt that it would be good information to have in case there were any issues. Upon finding out i was refinancing suddenly there was no one avaliable to do the inspection nor would there be in the future and to try another company. They claimed that it was because our home was "too remote" (we live off a paved highway) but the confirmation email said that my house was in a covered area.

Ruby G

U S A F Academy, CO

Sean, at the Colorado Springs location, deserves a 10 for his excellent all encompassing client care The overall Colorado Springs location deserves a 3 for under trained and unprofessional techs who have come to pur property to spray the overwhelming population of hornets and yellow jackets around our house .They give Terminex a bad name. Fortunately the manager Chris followed through on his assurance that my concern would be addressed. Post My Review on Google Complete Img pbl

A K

U S A F Academy, CO

I’ve not had a good experience with Terminix. First of all, the salesman Bill came out to look at my house, sold me a $1200(ish) per year package for pest control that I was told included gopher control. We had a VERY specific conversation about my gopher issues and I informed him that this was my PRIMARY concern. For my first appointment, the technician came out and sprayed for bugs, etc., around my house (and did not do a great job). He also was inappropriately making advances on me in conversation and made me feel extremely uncomfortable. Also, he didn’t have the right equipment to do the gopher control and said he’d have to come back out. After that, I didn't hear from Terminix. So I called and was told my pest control package doesn’t include gopher control and it would cost more to have that. Again, I had a very specific conversation with Bill and told him I was primarily concerned about the gophers… so I’m not sure how he possibly sold me the wrong package. I still wanted to proceed and get a technician back to my place to hopefully get rid of the gophers, so I paid even more to have that done. In the meantime, I still had plenty of little critters in and outside of my house, I thought the spray was supposed to control that but apparently it wasn't working. I mentioned to the technician who was making a return trip that I still had spiders and ants, etc., and he said he would spray again. I made sure to NOT be home when he came back out because it was the same tech as before that made me uncomfortable. Because I wasn't here, I’m not sure what he did while he was here because the gophers are still a major problem, and I still have spiders, wasps, and ants.

Aly Bukoski

U S A F Academy, CO

Last week a salesman came by. Ignored my no soliciting signs and then proceeded to not leave my property after asking him to multiple times. He went as far as started coming up my steps after asking him to go. I immediately called the company who said they would just take my address off of the soliciting list. No. I was just harassed. I had to fight to ask for a manager AND STILL NO ONE HAS CONTACTED ME. I reported them to the city. We live in a NO SOLICITING COMMUNITY & the man could not produce the necessary documents allowing to solicit here.

Helene Van Manen

U S A F Academy, CO

We had the best experience with the technician Bill who came for our home review yesterday. He was clearly an expert that knew how to evaluate our needs. What was significant was his excellent customer service which meant a lot. He provided us with the type of A+ value that we often no longer see in other companies. What is also notable is that from my first inquiring call, the staff at Terminex was excellent including being able to schedule my service within 24 hours. I highly recommend this company and will only use them for future needs.