Terminix of Castle Rock, CO

Linda M.

Castle Rock, CO

Nightmare, Took 5 hours to cancel an unsigned contract. Order was wrong and I might not have known that they were not going into crawl space, Yet earlier...

jesse cruz

Castle Rock, CO

Its pricey. The inspection was okay, but what she quoted for "recommended" services was insanely priced. I chose to do the work myself and saved $2000. I probably will cancel the monthly subscription eventually and do the pest control myself.

CHARLENE BARTUSKA

Castle Rock, CO

Great service! Ryan was very helpful and adjusted my appointment to when I was home so he could do the inside at the same time. I have a quarterly general pest extermination plan and so far no problems!

Jeffrey Ross

Castle Rock, CO

Found a rat in our house and called Terminix to evaluate how it got in and what to do about it. We called late in the day and the phone person sent out an inspector (Iyar) who spent the better part of 3 hours going around the house and finding ratty things that I shudder thinking about. He did what he could that night and booked another specialist (Vincent) to come ASAP to deal with our ratty guest. We couldn’t be happier with the demeanor and professionalism that both employees showed us and they both were excellent ambassadors for Terminix, as well as being obviously well trained and experienced in their jobs. Well done Iyar, Vincent, and Terminix for your professionalism and excellent work.

Crilani S.

Castle Rock, CO

I had a critter stuck in my house. Called Terminix and was told someone would be out that morning. Well into the service window I was called to be told that...

Carol Whitney

Castle Rock, CO

Jalan and Gawaine are very respectful and professional people. They are kind and answered all of my questions. They spent their time and did a wonderful job. I feel much better walking through my home. Also, Gawaine spent a lot of time performing administrative duties for me. Several times I had to contact him when his supervisor ignored my calls to schedule appointments. He should be admin.

ERIN PLANT

Castle Rock, CO

I would NEVER recommend Terminix, specifically this location! My 78-year-old mother's house was burglarized of family heirloom jewelry by an employee of this location. I don't know what kind of background checks this company does for new employees, but it is insufficient for a company that sends people into customers' homes. This employee took advantage of a 78-year-old woman and employed a ruse that he needed to check the upstairs for bugs. All the while, my mother is trying to keep an eye on 4 other employees in and around her home. He knew this was an impossible task, and went upstairs and spent 45 minutes digging through her rooms, finding and pocketing heirloom jewelry. Items that can never be replaced. Items that held sentimental family history and importance. This employee knew what he was looking for, locating only items that he could pocket. Items of gold, silver, or gems. This employee took advantage of an elderly woman's independence and violated her home and security! Who knows what Terminix did? Who knows if this guy is still employed? Who knows how many other people he has taken advantage of? Because, of course, they will not tell consumers what they do about these kinds of employee problems, if they do anything at all. DO NOT TRUST THIS COMPANY!!! DO NOT ALLOW THEM INTO YOUR HOME!! THEY ARE EMPLOYING CRIMINALS AND PEOPLE WHO TAKE ADVANTAGE OF OTHERS!!!

Diane Fonden

Castle Rock, CO

We had a rodent problem and Terminix did a wonderful job with the Inspection, Recommendations and replaced all the Attic and Crawlspace Insulation, as well as Sanitized the entire area and even cleaned up afterward. The 5-man team that did the work were Polite, Fast, Thorough and showed me pictures and video of the completed work. I HIGHLY RECOMMEND TERMINIX!

Russ R.

Castle Rock, CO

I contacted Terminix in August 2025 to investigate a foul odor in our attic. Their recommendation was to vacuum out the attic insulation, sanitize the space...

Stefan Newcomb

Castle Rock, CO

I’ve been a Terminix customer for five years, and initially, I always had a good experience. When I called recently to put my account on hold due to a move, the first representative assured me everything would be fine and that my account would be paused until July of next year. At that point, I thought it was all settled. Unfortunately, I kept receiving messages about technicians still being dispatched, and each subsequent call gave me a different answer. After multiple calls, I was ultimately told I'd have to cancel my service. Because of that cancellation, I lost the grandfathered pricing I’d had for years. It’s especially frustrating because I know these calls are recorded, so they can confirm exactly what was promised and how it was handled. After five years as a customer, this was a really disappointing way to end things. I hope they review their records and see how inconsistent the service has become. Until then, I won’t be returning.