“A salesperson for Reliant came to our door and asked about treatment. We had just moved into our home and we had ants inside and a lot of ants in the backyard. He said that they would be in the neighborhood on Saturday and could do a treatment. Great news, one less thing my husband would have to do. Very friendly salesman and we ended up talking about many things including me having lived in another part of Austin that he was interested in living. The treatment price was $50, which I thought was great because we had previously used another well known pest control company in Austin who charges quite a bit more. He told me where to sign and I gave him the credit card information. He had told me that someone would check back with us in 2 weeks to see if our ant problem was solved. The guy who came to do the treatment was on time, and very friendly. Treated inside and outside of the house, told us we could see more activity and to let them know if we had any issues. I never heard back from anyone from Reliant, so three weeks later I emailed them saying we still have ants and we were told someone would check in with us. Had a quick response back on having someone come back out. Met the treatment guy in my driveway, told him we still had ants in the backyard, he said no problem I'll take care of it. After a while I didn't see him and looked out my window and his truck was gone. Would have been great to have him let me know he was finished. When my husband came home he gave me a bill. Apparently the guy who did the treatment couldn't be bothered to ring the door bell. I was shocked when I saw it was a bill for $92. My understanding from the sales person was that Reliant would come back out free of charge. Today I checked my email and Reliant charged my credit card for the service. I called and spoke with a woman who had me speak with the manager. He was quite rude, denied that I was told that someone would come back out, even though I emailed the person who set up the second service and I clearly stated it. He said that I signed a service agreement and authorization for use of our credit card. I told him that I signed where the salesperson told me to sign and I thought it was for one time treatment. He said he would nullify the service agreement but would not credit the $92 back to my credit card. I told him that if I had known I was going to be charged I would have had someone else come out. Didn't matter, so I let him know I was going to leave review on Craigslist, that didn't matter either. So now I'm out $145 and still have ants in my backyard.”

Michelle L. via Google

“A solicitor from Reliant came to our house at 9:15pm (after dark). This is unacceptable and completely disrespectful to our family which includes dogs & young sleeping children who were all disrupted by this man. The man was not well kept in appearance which made me uncomfortable as well. After contacting the police to ask about this we found solicitors are required to have a permit and are only allowed to solicit during the hours of 8am-8pm. They confirmed that Reliant does not have a permit to solicit. We've contacted Reliant about this and requested to speak with the supervisor as well as the owner. We could only leave a message for them to call back and haven't heard from anyone yet. It's their business to know about the requirement of a permit and to train their staff not to visit homes after 8pm to solicit services. This is very unprofessional and not what I consider good business practice. Furthermore there were 9 complaints filed with the Better Business Bureau (BBB) 6 of which were closed with the customer still being dissatisfied. There are plenty of great pest control services in the Austin area. Don't trust these guys.”

Joann R. via Google

Jeremy W. via Google