Orkin of Thiensville, WI

Ternase Jones

Thiensville, WI

Dorian was very professional. My original date to have a quote to check for termites was scheduled for Monday, after calling on Friday. Dorian text me and ask if coming the next day on Saturday would work better for me. Because I had been stressing about the possibility of having a termite infestation after taking pictures and asking about what the holes could be from, I was so happy that he could come the next day. He arrived at the time he said he would be here and was very pleasant from the beginning. He looked at the area I was most concerned about and then inspected the rest of the house and told us everything he saw or his thoughts on what was happening. I was happy to hear that there weren’t any termites but possibly a woodpecker making the holes in the wood, because there were no signs of termites. He even answered questions about other services we may want in the future. I would recommend Dorian as an inspector and would also ask for him again if I ever needed services again. We didn’t have to pay for the inspection, makes me know that I will call if I need any additional services.

April Morar

Thiensville, WI

Contacted Orkin for a mice issue. Christopher was able to come out the same day. He set traps, bait boxes, etc and did a good home search, explained process to move forward and recommenced having Dexter come out to do a full home search. Dexter came out the next day, did a thorough home search, including attic, and was able to locate the entry points as gaps in the siding. Explained options to have these areas sealed. Had orkin shield installed on entire exterior. This was also another positive experience. Installers walked me through how they sealed under the siding and explained the process. All 3 employees that came to my home were professional, knowledgeable and very easy to work with. Very good experience and would have no hesitation recommending this Orkin branch to others.

Sean Bogan

Thiensville, WI

On their website, Orkin advertises that you can get a quote by text, which sounded like a great option to not have to sit on the phone for 30 minutes to get a quote. So, I filled out the form with all my info and a rep contacted me via text. She was clearly switching back and forth between customers as she kept "putting me on hold" and it took over an hour via text to get pricing. Then she tells me she can't even email me the quote. What a terrible customer experience...

Jen Schmanski

Thiensville, WI

Christopher has always provided exceptional service. He calls before he gets to the house and goes over what needs to be done. We are very happy with our service overall. It has kept the spiders down.

Brenda Sykes

Thiensville, WI

The service person whose name was Melvin did an outstanding job. He answered all my questions and gave me good suggestions.

Lynn Debroux

Thiensville, WI

Great service today, did a very thorough job. Would love to have him service our home all of the time!!

Stacey Guerndt

Thiensville, WI

Patrick came out to do our service and he is so fabulous, thorough, professional and very friendly. As far as your scheduling goes, they’re terrible. I have dates made with Patrick and Nick and they continue to automatically Schedule my appointments and I’ve already had to call five times to cancel them and keep getting told it’s done automatically. It’s the system and we’ll take care of it. It won’t happen again until it just happened this last weekend again. That’s so annoying. It makes me wanna just continue with another company for my monthly service because it’s really frustrating and every person that says it won’t happen again apparently lies. So besides that problem and their billing isn’t always up-to-date either but besides that the guys that actually come out are fabulous. I must say honestly, if it wasn’t for Patrick and Nick, I probably would move on.

Janet Harding

Thiensville, WI

Dave Reynolds was exceptional...he was a great help and took care of things. He was such a blessing. Exceptional is all I can say. Also Matthew McKenna was incredible...he screened in all my heat vents with so much care and precision. These two men, along with Dorian, are the best workers I have ever encountered. Very interested in what I needed done. I feel more secure now against the rats. Thank you for hiring such great workers. They should all get a big raise. Workers like them are hard to find.

Beth Herren

Thiensville, WI

They arrived when they said they would. Trenton inspected , did what needed to be done. Explained everything. His service was quick but thorough, very professional, and very frienodly!

Stacey Guerndt

Thiensville, WI

Well, I’ve said this before and I’ll say it 100 more times, Rob Lee, the branch manager, and Nick, the regional manager, are amazing people and definitely are living up to the guarantee of Orkin. Today a young man named Q came out to do the first official monthly Follow up and spray and he was so nice and polite. If I have any issues at all with Orkin, it’s the billing department because they just cannot get it right and when I tried to call a few weeks ago, I got a girl on the phone who I won’t mention her name, but was not the most polite person I’ve dealt with that Orkin and then again I get the mail this past week and there’s another bill for services that they haven’t done yet because they were still trying to live up to the guarantee and get rid of my bugs so today was again, the first official follow up and this was prepaid, but I’m sure I’m going to get another bill. Rob and Nick made sure The bedbugs were gone and I 99.9% believe they are gone for good. Without Rob and Nick I don’t know what I would’ve done and I cannot say enough good about them. I know they are both in management positions, but I sure hope somebody above them can recognize them for an amazing job that they are doing.