Orkin of Sussex, WI

Candace Zipperer

Sussex, WI

Austin from the Madison branch delivered exceptional service—truly above and beyond what is required. When another company failed us after a week of preparation by our residents, and a move-out left us with unexpected surprises, Austin immediately stepped in to be the solution. He contacted another branch, coordinated support, and literally stopped what he was doing to ensure our property was taken care of. The technician who arrived was also outstanding and went the extra mile on-site. This level of dedication isn’t required to serve people—but Austin chose to do it anyway. Because of his professionalism, responsiveness, and genuine commitment to helping us, he has earned our loyalty and our contract moving forward.

Stacey Guerndt

Sussex, WI

Well, this was my first experience with bedbugs that we found out somebody transferred to our house and I will be the first to say I am traumatized by this, but the staff at Orkin are beyond amazing. From the first time they sent somebody out to assess everything named Dexter, to the guys who are coming out doing the sprain, especially a man named Dave, who was so efficient. Unfortunately, for us these little buggers, no pun intended, don’t want to leave our home and so then the branch manager named Rob Lee came out to our home And I can’t say enough about this man. He also got a hold of the regional manager named Nick, and between the two of them, they are determined to clear up this problem, which is almost to that ending point but with that being said, they are not giving up on me. They are very hard-working people, and even the girls who answer the phone and customer service are so friendly and helpful and understanding. Yes, they are worth the price you have to pay because they are not giving up untileverything is cleared. It was very hard for us to have to throw out all of our living room, furniture and bedroom set and some other furniture we had upstairs because not everybody has a bank account with lots of money to do this. We are moving forward with the help of all the Orkin guys and especially Rob Lee. Whoever hired these guys did a great job on making Nick the regional manager and Rob the branch manager. I just can’t say enough about them and I did want to reach out to the CEO of Orkin but nobody seems to have that contact info so I hope that they see this and do something for Rob and Nick. I suggest if you ever have any kind of bug issue that you do call Orkin because I know from experience that they 1000% stay behind you until the issue is controlled.

Kevin

Sussex, WI

Each time that Issac comes back he does a wonderful job. He's very thorough. Thank you Issac!

Dermot More O'Ferrall

Sussex, WI

I had an appointment set up for a visit on Friday morning and no one showed. I then called to inform them and to reschedule for the following Monday 9-11am window and no one showed nor called. I once again called to inform them and the representative was most understanding and said she would personally call the technician and guaranteed they would show up between 4-6 pm on Monday. Once again no-one showed nor called. Needless to say I was a little upset, having to stay home for 3 appointment windows each 2 hours long and have no one show. I called again this morning to talk with a manager and was told they would call me back! I simply cannot recommend this company. While they are lovely in the phone, their workers are completely unreliable. I will be switching to Batzner/ Terminix.

Crystal Cole

Sussex, WI

Service was successful. After the first 3 months of service, communication with them was horrible. I ended up late for work and other appointments because I'd wait within the window and no one would come. I'd ask for phone calls prior to someone coming to the house to ensure someone could answer the door because my mother is unable to walk to the door - no phone calls. They asked for an inspection of the home, which couldn't be done without the owner's approval. I told them to call me back that Monday prior to coming so I could ask the owner. We'll, the owner refused to allow the inspection. Again, no phone call prior to arrival so I had to cancel. When I tried to cancel my contract due to the lack of communication, they convinced me to stay. I paid with cash on the next appointment because I began to not trust them. After that, I got letters in the mail for 2 months saying I owed them money. When I called to check on this, I was always told they could see the payment on record and that I owed nothing. I still got another letter saying they'd cancel my services. Last month, I had two appointments scheduled and (again) no one came during the time slot. When I called the Orkin hotline, they told me my account had been canceled. I didn't cancel it, so who did? I didn't owe money on the account? The manager from this location was supposed to call me, but I have yet to get a phone call explaining whay happened. It's just crazy how the communication and customer service was so lack luster. I'll never use Orkin again for that reason even though they got rid of my little bug problem. I can't afford to be late to work or drs appointments waiting on them to show up and never do. Very unprofessional.

Zeldamo Wilder

Sussex, WI

One of your drivers ran through the stop sign near Timmerman driving on 100th street and almost ran into me. I have never used your company and I sure as heck won't now.

Marleen Rosolek

Sussex, WI

Kurt is always very professional and does an outstanding job! Thank you!

Jazmine Santana

Sussex, WI

DEANGELO; Did a great job on explaining everything, he went above and beyond having patience to answer all questions we had for him, he was very kind knowledgeable and helpful thank you and I will be recommending to others to pick this company this was the best price and deal for the service we needed.

Rhonika Thomas

Sussex, WI

I spoke with customer service and her name was Barbara. She is great very great customer service.

Therapeutic Barber SPA (Therapeutic Barber SPA)

Sussex, WI

Always on time, Always looked out for what will best fits the need of the business. When calling, great customer service. Both gentlemen explained everything thoroughly And also very friendly. Keep up the good services