Orkin of Orwell, VT

Eric Bates

Orwell, VT

Orkin is a joke. I had an appointment between two and four on Friday. No one came no one called. I called them and was told the tech never got the message. Would 4 to 6 be OK? I agreed no one came. No one called. I called at 8 PM on Friday and I got a message that they would leave the manager a message to call me at 8 AM on Saturday morning at 8:30. No one had called so I called them and I wanted an answer. The best they could do was to reschedule me that is not acceptable when you’re trying to have something taken care of so my experience with them was that they don’t care about me. I am a number and they’re so big. They don’t need my business. My suggestion is do not go with them because you could have the same thing happen to you. they didn’t even try to make this right go anywhere else. They are a joke and I wish they would go out of business.

Matt

Orwell, VT

Writing this review in hopes of saving others from the headaches that Orkin provided me. I would sincerely recommend AVOIDING this branch altogether. As many other reviews have noted, the charges associated with hiring Orkin were NOT explained well. I signed up for a quarterly treatment program which was advertised to cost $165 for one service per quarter. The first bill I received was for $220+ because it included an "initial service fee" that was not explained to me. Then, two months later I received a bill for another $165 even though no additional services were completed. I called to speak with a customer service representative who struggled to explain the reason behind the two bills. This wasn't all that surprising as it took a solid 45mins just to choose a plan in the first place due to the complete lack of transparency regarding charges and service expectations. Despite being turned off by the surprise $220 charge, I paid both bills and continued with service. I then learned that Orkin's "quarterly" service contract actually bills you 5x per year, another $165 in surprise charges. After 4 services, not a single treatment was ever applied to the interior of my home. A service technician spent about five minutes spraying what I later learned was a mixture of peppermint and rosemary oil onto the exterior of my home in hopes of deterring mice and rats. They used the same exact mixture to "treat" for Asian lady beetles, according to one bill I received. Only once did they apply an actual insecticide to combat ants and wasps, and that product is readily available online for ~$50/gallon. By this time I had already paid over $800 to Orkin for... peppermint oil? On the outside of my home? To top it all off, after deciding that Orkin was absolutely NOT worth the money, I called to cancel my service and was met with a wildly inappropriate attitude from the employee who answered the phone. She told me that I was "on the hook" for two more treatments because I signed up for a quarterly plan despite wanting to cancel my services immediately. I pushed back and my plan was ultimately terminated, but not without a slew of sales-esque questions regarding my rationale. Apparently "because I want to" is not an acceptable answer when asked why I wanted to cancel my service. I'm not sure if all Orkin branches are as unprofessional as this one, but again, I highly recommend finding an alternative for your pest control needs.

Susan Brasmar

Orwell, VT

Since I was out of town, my experience via phone conversation with Nick was tops! He throughly explained what he was going to do and answered all my questions. Very personable with great confidence… love that!

Paul Ralston

Orwell, VT

Norm came this morning, just a few hours after we called Orkin to say we had ants in the kitchen. He put on his protective booties so no mess on the floor. He did his thing, gave us instructions, and was off. Perfect! Thanks!

Ashley Ferguson

Orwell, VT

Norm is the best. Had an inspection as I am a very paranoid person when it comes to pests. Lol he was amazing very kind, professional, knowledgeable, empathetic, and gave me reassurance even when I had lost hope due to my overthinking. I will update my review after my service which I'm very confident will be just as great experience as the one I already had with him.

Jeffrey Spatz

Orwell, VT

Garage seal installation crew was excellent. However, my job (already paid for) was somehow overlooked in the office such that it took many weeks and multiple phone calls to finally get it scheduled.

Christine Selmi

Orwell, VT

Tyler was great. Extremely thorough in evaluating how the field mice were getting in. He was so neat, putting things back in place. He made it to our house after a major snowstorm. I expected him to cancel. Highly recommend!

Kayci Searle

Orwell, VT

I appreciate that Orkin was able to schedule a tech to come inspect and treat on the same day I reached out. Tyler was timely and professional. He listened to my concerns, answered my questions, and applied the initial interior and exterior treatments for our carpenter ant problem. In the months since the initial visit, Tyler has continued to be a reliable technician. He has continued to be timely and communicative, and we’ve stopped seeing evidence of continued infestation (granted, it’s now the end of January, ants aren’t really active in this neck of the woods during the winter). Overall, we have found Orkin’s treatment for carpenter ants to be very effective and are happy with the service we’ve received.

Christine Hauck

Orwell, VT

Tyler did two home inspections and was thorough in his work, listened to my concerns and wore booties to minimize mess. He was quick and efficient. He came early in our time slot as we requested.

Kristin Rainville

Orwell, VT

So professional, thorough and consistent. They leave updates and really made sure we were satisfied. I really appreciate Orkin and Justin was absolutely great!