Orkin of Galax, VA

jim holderman

Galax, VA

So far about as unreliable a service as could possibly be. Not one time other than the very first time they came here have they done what they said they were going to do when they said they were going to do it. And because of the location we need a 24-hour notice. And never on time. 2 weeks late this time showed up unannounced no one was here. Spoke with a regional manager and he is trying to rectify the situation. If he does in the situation gets better I will change this review. But as of right now I'm ready to cancel my service. Going to give them one more shot. They wanted

Corey Sebastian

Galax, VA

5 stars. The process was simple and easy Ben came out to inspect for termites and came up with a solution. He pointed out each area of concern and provided pictures as well. Dion and Prince came to the house to work and were professional and got the job done. Definitely recommend.

Landon Johnson

Galax, VA

I purchased a home in August 2025 that had an active Orkin service plan dating back to 1974. During negotiations, the seller represented the termite plan and warranty as transferable, which influenced the value of the purchase. I called Orkin’s Roanoke office to transfer the plan into my name, and Olivia confirmed everything was set up and collected my information. I explained that we planned to sell the property and wanted to maintain continuous coverage for the future buyer. In early February 2026, I called to schedule the annual inspection prior to listing. Olivia answered again and confirmed she was the same person I had spoken with before, stating she remembered me or had notes. She then informed me the plan had been cancelled for nonpayment. I never received a bill, notice, email, or phone call requesting payment, even though the annual cost was only $25. When I questioned this, I was told a supervisor would call me, and then I was abruptly hung up on. No one ever called. I contacted Orkin’s corporate number and was told no one could assist me without a new inspection. The home had already been inspected in August before closing, but I agreed in order to reinstate the warranty. The inspector acknowledged prior termite treatment but said re treatment would be required because he could not verify the treatment date. The quoted cost was hundreds of dollars. Once again, I was told a supervisor would call me. Again, no one called. Every person I spoke with either could not help or pushed the issue elsewhere. I was not asking to keep the old $25 rate. I was trying to maintain a warranty that had been paid on for decades. Being hung up on, never receiving promised callbacks, and being told no one could help was extremely frustrating. This experience reflects very poorly on both the Roanoke office and Orkin’s customer support.

Lori

Galax, VA

Austin H. is a fantastic technician. He always goes above just your routine service. Really appreciate his professionalism and promptness!

Alexis Owens

Galax, VA

Ethan has been outstanding with our services! We have had no issues since we started getting our house sprayed by him! He comes out every time we call if we see any unwanted insects in our house. He’s very thorough and efficient! The office staff are always very nice and understanding of every need we have! We will never choose any where else for our unwanted insects!

Joseph Mentz

Galax, VA

This visit was great. Austin took the time to listen to us and explain to us what we are seeing. He also fully explained the treatment that he would be performing. The previous tech that we had the past couple visits did none of that? Please only send Austin to us going forward!!! Thank you Austin, my wife and I truly appreciate it!

Brittney Shalna

Galax, VA

From the very first call, I felt like Orkin genuinely cared. The representative I spoke with was friendly and helpful. Christopher came to treat my home for pests, and he took the time to explain everything — what attracts pests, how to prevent them, and what to expect. He also connected me with Ben, who has been equally wonderful to work with. Both Christopher and Ben are personable, knowledgeable, and clearly focused on helping people. I truly appreciate their service.

Lisa Barker

Galax, VA

I really like this service. I had the pleasure of meeting Austin and he does a great job. I have not had any bugs but a couple of spiders.

James Barton

Galax, VA

I had a great experience with the service. The technician was very knowledgeable and professional. I would definitely recommend your company.

Amos Fair

Galax, VA

The service tech was very friendly and understood exactly what I needed and did his job in a timely manner, couldn’t ask for more, great job Chris. Ben came out & did an home inspection and alerted me to some things that need to be addressed, very knowledgeable team, thanks for sending two of the best