Orkin of Pembroke, VA

Michelle Stuart

Pembroke, VA

Was very impressed with the service. Austin our tech was super nice. He did a very thorough job. Thank you!

Josh

Pembroke, VA

Orkin was more than happy to answer my call immediately on a Sunday and tell me all the great services they can provide. But come time for my first appointment, I leave work early and no show, no call and have not answered a single call in the hours that I attempted to call or the half dozen messages left. Much less then one star deserved.

Kim Goins

Pembroke, VA

Deon, Prince & Robert did a great job. Very efficient in removing old insulation, sealing all holes in attic, then blowing in new insulation and treating around both houses. 10 out 10.

maria Devereaux

Pembroke, VA

I have been an Orkin costumer for over 2 years. For the most part I was satisfied with their service. I loved our technician Trey Oliver he was awesome. However the other technicians weren’t as thorough. Recently I had an issue w rodents in my yard. It took several tries to get someone to answer my call. After discussing a solution they were going to charge my a total separate bill for the rodent issue not willing to bundle my current plan which was their most comprehensive. I had to go with another company that would bundle all the services for a cheaper price. It took my over a week of leaving voice messages and calling to get them back on the phone to cancel my contract. Once I finally got someone on the phone he was rude and unapologetic. He told me I had to pay for one more service due to a 30 day notice for cancellation. Today the technician showed up to do my last service, he was there for less than 10 minutes he barely sprayed my yard and left my gate wide open. We told him we had dogs to close the gate and he didn’t care. It was almost like he knew it was the last service so he did the bare minimum and did a half ass job. I sure payed them in full though. Not happy about Orkin at all !

Hillary Zody

Pembroke, VA

Last year, we moved here from Atlanta, and Orkin provided a quote on termite service. At that time, they noticed carpenter ants and told me that termite service would also take care of the ants. They also inspected my attic and told me I had a rodent infestation, which required about $10,000 in remediation and new insulation. We had never seen any rodents, and their cost seemed very high. So I signed up for the termite/ant treatments and got a second opinion on the attic work. We did not have an infestation, nor did we need new insulation. This was clearly a scam. Then, when a tech came out to check the bait stations, I mentioned something about the carpenter ants, and he informed me that I was not receiving treatment for the ant problem. This is not what the sales rep told me. I called the office and left three messages for Michael, the sales representative, but he never called me back. Orkin is a large company with many franchises that I assume are ethical. However, based on my experience, the Roanoke franchise is unethical, and I highly recommend avoiding this company.

[email protected] Sandy

Pembroke, VA

Darren Musser has been here a couple of times. He's prompt, courteous & took my concern out of my hands. It would have been easy for him to say call this number but he took care of it immediately before leaving my home. Thank you!

Judy Marra

Pembroke, VA

Appointment was set for 2-3pm, but arrived at 10:30am. We are late sleepers and had just started straightening up the kitchen when he arrived. Other than that, the service was great.

Donna Altizer

Pembroke, VA

The gentleman was very polite. After he finished, he explained what he found doing the vapor barrier and how it worked. He also explained the bait stations outside. I did not catch his name. He provided excellent service. Cleaned up everything. I am very pleased.

Brett Glass

Pembroke, VA

Often don’t show up at scheduled times, if at all. We always ask for a heads up and only get the notice when they are at the house so we have to rush home to let them in but, surprise they’re never there! Have called to try to resolve the issues and never get a call back. We pay for inside and outside every other month. I don’t think anyone has been in the house in a year and doubt anyone has been outside.

Melissa Russell

Pembroke, VA

After having 2 horrible experiences with customer service from the receptionist in the Roanoke office and complete lack of professionalism shown, the managers made up for it ten fold! They were courteous, professional and prompt! They were true to their motto. And I couldn’t be more pleased with the service they provided when I was told by the receptionist I couldn’t cancel my services after being dissatisfied with the lack of help and requests for them to come back and address the issues I was having after being treated and continued to have problems weeks later and that I would be charged for multiple additional services should someone have to come back to my house! Robert and Sydney were the BEST!!! Because of them, I leave 5 stars!!!!