Orkin of Cross Plains, TX

Lauren

Cross Plains, TX

Let me preface by saying we never had any issues with the services provided. The one star rating is solely because of our customer service experience. We decided to go with Orkin last summer because they could get to us the quickest (although they were the most expensive option). I was quoted a price at that time for an 11 month special they had going. I was told we would owe a larger amount the first time they came to service our home and that after that, we would be charged a lower set amount every 2 months (which is how often they would service our home after that initial visit). Well, after that initial visit, we were being charged monthly and we thought they would simply cancel the payments once they reached the agreed upon amount. Wrong. When I called to discuss/dispute this, after we surpassed what we were quoted, I was told they had no record of the amount I was quoted on my account and that the actual total amount owed was almost double what I was quoted. I said we never would have gone with y’all if I had been quoted that much. I was told at the time that they were going to look into and see what could be done and that they would contact me back. They never contacted me back and when I followed back up several weeks later, I was told that management would have to look into/approve a refund, as the front office lady could not approve and that I would be contacted back. Again, a week passes, no contact, so I follow back up and speak to a manager, Dale, who says he is going to pull the phone recording from last summer so that we can get to the bottom of everything and that we would listen together. He said this would take a few days to obtain the recording and he would call me back. Fine. I give him a week and a half, and call back because again, no follow up, and am told that he is out in the field but that he would call back same day or by the next day. He never does. I call back several times after that with the same excuse that he is on the other phone line or in the field, with the promise that he’ll give me a call back. He still has yet to call back and it has been almost 2 months since I initially spoke to the manager and almost 3 months since I initially reached out. I don’t know if they are purposefully doing this in hopes that I would just drop it and leave them alone. I finally decided to simply file a credit card dispute as I have given them plenty of time to rectify the situation and am tired of contacting them and getting nowhere. If you decide to go with Orkin and ever have a payment dispute, you have been warned!

Steve Garrett

Cross Plains, TX

Terrible company hired them for my home. Did not fulfill the service we needed. Called back and someone come back still didn't fix issue on top of that did that document anything so shows nothing. I called and they don't wanna help me then connected me to someone else and they was trying to get out of it. Said they would give me a call back but really just wanted to get off the phone. Very unprofessional. If I do not get this taking care of will have to go through BBB but putting this to maybe get this straightened out. We are definitely on the right side on this issue but nothing is happening. Paid the money required to do the job off the inspection. No documentation from this remote area.

Randall Kruss

Cross Plains, TX

I had extensive work done on my house and the gentleman that performed the work was excellent, paul, the the gentleman that came out to give me the estimate was a very thorough very precise took his time explained everything to me step by step, and including the estimate. I would strongly recommend working to anybody who's going to have termite work done on their house preventative or damage already done.

lyndon fontenot

Cross Plains, TX

Fifth time now. We consistently ask for Tuesday and they consistently say it's done and then on Friday, after closing hours, they send a text informing you that they will show up to your empty house on a day you did not request while you are at work and charge you $60 for doing nothing. I have never seen a private company that jerked their customers around like this. Do yourself a favor and find another company.

Robert Peterson

Cross Plains, TX

Paul Tant and Sarah Nichols were a pleasure to work with. Courteous , explained the process in detail and went about their work in a professional manner. I highly recommend them.

Michele cervantez

Cross Plains, TX

Joseph was our guy he was super friendly extremely knowledgeable and told us everything step by step and what we needed ro do next

Alma Lopez

Cross Plains, TX

I'm extremely disappointed with the service we've received from Orkin. We signed up over a month ago, and the first technician who came out sprayed a few areas and left within 15 minutes. There was no inspection done, so we followed up, and they said they would send someone else out. That technician came but was unable to determine what the problem was, claiming a bigger inspection was needed. Since then, we've been calling for three weeks with no response. We contacted customer service, and the experience was just as frustrating. The representative, Shakira, was incredibly rude and unhelpful. It's unacceptable to treat customers this way. I've left multiple voicemails, but no one has reached out to address the situation. The branch owner needs to call me immediately to resolve this. Awful service from start to finish.

Heather Gray

Cross Plains, TX

My technicians today were awesome! I have been receiving Orkin's quarterly services for well over a year, and have always been happy with the outcome.

Sharon Stodder

Cross Plains, TX

We had a problem with fleas in our yard and on our dog. Jim from Orkin came to the house set up an appointment and Sarah came and sprayed our yard. And no more fleas. It was fantastic. Orkin has always treated us as family. I love that company

Emily Lackey

Cross Plains, TX

JD was very helpful and most of the other people we have encountered. I'm not very fond of the lady that answers the phone when calling to have something removed from the home and I had to wait almost a full 5 days to even hear back from her on 2 different occasions. I spoke to her 5 days prior she said she would try to get someone out that day...on the 5th day being a Friday...I had to call them and she did get someone to come out quickly and JD was helpful. He was kind and professional and very informative. I think out of 3 techs that have come out I think JD has done the most to try and help us. Very knowledgeable.