Orkin of Mason, TN

Bob Trainor

Mason, TN

Very good technician. Knew what to do to determine if we have an infestation problem. Was pleased with what he did & what our plan of action is over the next 2 weeks. FYI Do not like the company policy on payment before services rendered. Makes me feel that i am a suspect for not paying for what is due. Gives me, the customer the feeling that it is all about the money & not my need.

Sam Sinclair

Mason, TN

Joe Catrambone came out for our annual visit on Monday. What went right? Everything! 1.Phone call confirming appointment week prior 2. Phone call morning of appointment with estimation of arrival and confirming address 3. Text of arrival within 30 minutes of arrival 4. Showed up on time 5. Professional appearance and professionalism top tier 6. Most thorough inspection from Orkin in the 30 years at this residence- from attic inspection, interior inspection, roof inspection and crawl space inspection. 7. Review of Orkin offerings presented in clear format with the passion for Orkins product evident in his presentation 8. Follow-up with an email. Orkin you need more Joe’s promoting your products. I am not easily impressed by salesmen but good job Joe!

Roaming with Jerry “Roaming with Jerry”

Mason, TN

Orkin was the first company whoever got rid of our household problems. We have had them for years. I really appreciate James. Just today waited for me in the heat to rush home after I ran late. I don’t always get to get the inside done but wanted to do so today. Thank you for waiting on me. I appreciate it. Thanks to the office staff for relaying and checking as well.

Allie Downs

Mason, TN

I’ve always chosen Orkin because they market themselves as the best in the business. Over the years, we’ve had a few hiccups, but they’ve generally handled things well. So when we moved into our new home a year ago and discovered issues like poor insulation and rats entering due to gaps in the structure, we trusted Orkin to help. We were sold a $14,000 package (discounted from $18,000) by a salesman named Bubba, which included new attic insulation and a drip guard around the house. We knew Orkin wasn’t the cheapest option, but we chose them for what we believed would be high-quality service. Unfortunately, that’s not what we received. Since installation, I’ve had to call Orkin out six times. The drip guard kept falling off and looked poorly installed. They stated we had rotting wood (which was never mentioned prior too selling us this guard, we bought this house renovated so they covered all the old stuff up so we had no idea.) Even worse, insulation was sprayed all over our brand-new coil and furnace, causing the system to clog and stop working. To this day, the insulation above our living room—despite Bubba’s assurance it would be done—still hasn’t been completed. We were told someone would return on a Thursday to finish the job, but they arrived and claimed they couldn’t proceed because attic flooring wasn’t installed. This was never mentioned during any of the previous visits. I called to file a complaint, and instead of contacting me—the person who signed the contract and financed the work—Bubba reached out to my fiancé. I’ve been the one communicating with Orkin from the beginning, so this was both confusing and frustrating. It’s now been three weeks since I requested to speak with a manager, and I’ve received nothing but excuses. The only reason I’m giving two stars instead of one is because the customer service rep who answers my calls has been incredibly kind and helpful. All I’ve asked for is accountability and for Orkin to follow through on the services they promised. If you’re considering them, I’d recommend looking elsewhere to avoid the stress and disappointment we’ve experienced

Jacob G

Mason, TN

The “inspector”/(actually just a salesman) whose name was Bubba does not know how to speak to people. In their own house at that. What a Terrible representation in the field. He made sure to belittle me and let me know that Orkin was a big company and not like my one man outfit because I told him I was not interested in him replacing all of my insulation (for an outrageous cost) when he came here on a $300 pest call. I told him that we do insulation in house and I would take care of it. Super rude man, will definitely do all I can to steer people clear of this scam artist. In addition to a rude sarcastic tone throughout our convo. Super insulted. They do not care if you feel like your business is appreciated. To management- ask your other employees if they felt we had a decent interaction. It’s not me.

Michelle Williams

Mason, TN

Other than like other pest control services we have used in the last. I can honestly say said your company is by #1 in my. The service guy was very nice , knowledgeable of his business with all that thank you and can’t wait to the next time

Georgia Tarton

Mason, TN

Technician was very polite and courteous. Knowledgeable of his profession. Took time to explain about the issues I have and what Orkin does to solve the problem.. respected my home. All in all, as of now, I am satisfied with the service provided.

Summer Kinne

Mason, TN

Great service. Came out same day as call for a non-emergent service! The tech that came out was friendly, well-versed and knowledgeable. Went out of their way to make sure whatever products they used, would be safe for my toddler and my dog. Will absolutely be continuing service with Orkin.

Bonnie J Donelson

Mason, TN

Another great visit from Orkin. Orkin provides such services, like pest control, mosquitoes control, landscaping for ur flower beds, patio enclosures, & termites monitoring, all of which I have now. I have my services bundle & it is definitely worth my money. My technician is Nicholas, & he is very through & efficient. I have to give kudos to Hunter, Chris, Jonathan, who all worked on the landscaping & a BIG Thanks to Nicholas for delivering my message. This was my first time doing the landscaping & they have created the space I want to do as a rock garden with putting out outdoor statues, etc. The landscaping material is rubber & comes in a lot of colors, & the trimming are bricks made out of rubber with the nails that are made exclusively for the trimmings.I only have the pics of the landscaping & bricks so when I finished buying my outdoor items, then I will add my items to complete the look. If you need to call in to the office, they have Doreen, & Beatrice who are so nice & answers any questions you may have, & those two made me feel so comfortable about my services because I didn’t understand how the service works. I DEFINITELY RECOMMEND Orkin, so give them a call, & you’ll be glad you did!👍🏾

Tonya Staples

Mason, TN

The young man came and did his job. Didn’t tell us that he was gone. I called in to report the incident. The operator never got back with me on his behavior. I cleaned up while he was here(dead ants). I needed h to come back in to make sure I didn’t wipe away any chemicals. Again he left without letting us know he was gone. The field office never called me back. So I’m not happy with this action at all