Orkin of Drummonds, TN

Shillette Hollis

Drummonds, TN

Naresh showed up for the appointment early that was plus. He also explained to me throughly all of the problems he observed and gave me solutions. I was very pleased with my service and would recommend Orkin to others.

Lionel Pugh

Drummonds, TN

I was greeted by a very professional representative of your company. His pleasantries were duly noted. He explained everything in ways I understood. I don't normally talk to technicians. But, this one was different. Very happy with my service today.

M B

Drummonds, TN

They charged us 10 thousand dollars and couldn’t fix the problem. The “guarantee” means nothing. The “inspector” is just a shady salesman who says all the right things and will never show up again. I’m sure he enjoyed that commission though! I am so disgusted by this company. So many lies. So much deception. So many no call no shows. That’s the problem with big companies like this. They do so much volume it doesn’t matter if they rip off a few people here and there. They got their money. There is nothing proprietary about anything they do. Everything they did could have been done for under a 100 dollars at Home Depot (besides the attic insulation). It took them months to even look at the area I initially told them about. And after all that money I spent unnecessarily, they finally found the problem (the area I pointed out initially) and could only come up with a temporary solution. Google won’t let me write enough words, I could write a whole book about this horrific experience. This is by far the worst company I have ever dealt with. The worst part is that I have called the corporate office multiple times to try and reach a resolution. The regional manager couldn’t be bothered to pick up the phone ONE TIME to call me. Even knowing that my son was bitten in bed after they did the “work”, they still couldn’t gather up the courage to contact me. Bottom line is they cannot be trusted and they will not respect your hard earned money. They are arrogant thieves who are not attentive to the customers needs. They should have issued a significant refund for the pointless work they did and we part ways as they were not able to deliver on their “guaranteed” promise. Now I have to have them show up randomly and unannounced to do basically nothing. I will say there are some really good people working there. Especially Chris the technician. He has been super knowledgeable and trustworthy. Then I think her name is Darlene… she works in the office and is obviously overworked and most definitely underpaid. She sounds like a real angel. Anyway, Orkin keeps spamming me to leave a review, so there it is! If you have a big important job, look elsewhere or you’ll definitely regret it. If they are unable to fix the problem, you will get no support from their corporate office whatsoever. Reply to response: Yes it’s the obligatory “call us response” to pretend publicly that you genuinely care about your customers. You know who I am, have the regional manager call me. I will update this review periodically. UPDATE: 10/12/24 it’s now been two weeks since the cookie cutter “we care” response. Still no one in the company has reached out. As you can see, they will rip you off with indifference. Update: 11/28/24 Spending Thanksgiving still fighting rats… still no contact from corporate. I learned that managers will Gatekeep you from any kind refund. This is what 10 thousand dollars gets you from Orkin: a nightmare. Just refund me already

Launiona Hobbs

Drummonds, TN

Orkin was a very easy service to schedule. The customer service was excellent all the way from the representative scheduling the service to the Exterminator Kirby who serviced my home. Kirby was very nice and knowledgeable about the services needed . He also explained the process for the next visits. Definitely glad I went with Orkin!

ollie Johnson

Drummonds, TN

I am very pleased with the Orkin array of services and technicians. They are prompt, professional and thorough. Excellent overall.

Javonne Washington

Drummonds, TN

I have had a really good experience with this company so far! Affordable and excellent customer service. I highly recommend them!

Deborah Lowrance

Drummonds, TN

J.T was very thorough, knew exactly what he was doing and what he had to do to help me with this problem. Very polite good personality. I would definitely recommend Orkin. He also explained everything very detailed for me that he was doing. I was very pleased with him and Orkin.

Jannelle Hutcherson

Drummonds, TN

Had a scare with someone bringing bed bugs in my home. I didn’t see anything nor were me or my baby being bitten. I just needed an expert to come and inspect to confirm. The tech was knowledgeable and very professional. He gave great tips and put my mind at ease knowing I didn’t have these ruthless pests in my home. Thanks Chris for your professionalism and expertise! I shed a tear after he left because I had not stayed in my home for 3 days!

Shekia A.

Drummonds, TN

My technician Dondre was great! He was professional and answered any questions I had. He used his protective wear outdoors as well as indoors. Great technician and company.

Thomas Johnson

Drummonds, TN

Orkin always does a great job for me and has excellent communication. If there is a problem, they want to make sure it is addressed. Customer service goes a long way these days and is hard to find. I highly recommend Orkin