Orkin of Westerville, OH

Sav Sorry

Westerville, OH

Dude was great. Said he's only been working there for 3 months but I couldn't tell at all. Verry polite and professional and thorough. 5 stars highly recommend

Rebecca Manganello

Westerville, OH

Leroy Oakley came out and was wonderful! He was on time and very knowledgeable and thorough in explaining everything. He made it a great experience! He made sure all questions were answered and everything we needed was taken care of ! Excellent customer service!

Herb Irwin

Westerville, OH

I had a great experience with our local Grove City Orkin team. Their communication was prompt and thorough from the start. The scheduling representative went above and beyond—literally working overnight—to accommodate my needs. That level of responsiveness really stood out. When Brian, the technician, arrived onsite, he was professional and extremely thorough in examining every part of my home. It’s reassuring to know that kind of attention to detail is part of their service. Highly recommend the Grove City Orkin team for anyone looking for quality pest control with outstanding customer service.

Ashshalee

Westerville, OH

Joe was absolutely amazing and very knowledgeable about his profession. I feel he went over and beyond his job duties. When you come across people with amazing customer service and genuine concern and empathy for others, the client(s) tend to feel that way. Thank you Joe for the education on ants and bees as they have been a huge nuisance this spring. Hopefully with your help I can reclaim my carport, lol.

Brian French

Westerville, OH

Orkin has been my hero the last year. They’re always super flexible and willing to work with your schedule. They have some of the most knowledgeable people on their staff. Tim has been absolutely amazing, he came in, sprayed, set traps, educated me on best practices, and has followed up multiple times. I do and will recommend Tim and the Columbus Orkin team again and again. My sanity thanks you!

Ramon Lawson

Westerville, OH

Eric was great. His customer Service skills are excellent. He explained everything perfectly. I will recommend Orkin to my friends and family because of the customer service Eric provided.

Maghen Powell

Westerville, OH

I was unable to get them to my house at the times I said I was available except for 2, maybe 3 services. One of those times I was sprayed in the face by the technician and the second time my cat was sprayed in the face. When I mentioned this, I was simply told that the spray is pet friendly. They consistently scheduled for times I said I would not be home, which mattered because the interior of my house needed treatment. They would then apologize and schedule for just the interior to be done and I'd get text notifications that the technician was on the way before my appt window and while I was at work. I would say that I'll call to schedule (to NOT auto schedule me) and still get texts/calls that technicians were on their way for services I never scheduled. I was then getting billed for treatments that did not happen. The solution to this was the technicians were to get my signature for all treatments. I was still charged for treatments that didn't happen, I didn't schedule, and I didn't sign for. After a ton of back and forth with the office I eventually was connected to someone who told me they would figure it out and get back to me. Never heard back. The bill then went to collections. I called yet again and was told by the new manager that there's nothing they can do now that the bill was sent to collections, but they have new staff so it shouldn't be an issue going forward. Well I am not concerned with going forward, I'm concerned with the bill sent to collections that I am STILL getting calls about. The bill for services never rendered. Hopefully they've since trained their office staff to properly schedule and their technicians to aim. Joe was great though.

Nicolle

Westerville, OH

From our first visit and interaction with Brandon, the entire team was punctual, kind and knowledgeable. Brandon took his time and throughly explained step by step. The following crew did an excellent job job with the inspection and answered all our questions. Very happy with the service thus far. I highly recommend.

Cletta Neace

Westerville, OH

Daeshon is doing a great job. He has so far gone out of his way to help with our situation. And we greatly appreciate that. He also takes time to answer any questions we have. Thank you Justin

Mary Parsell

Westerville, OH

Aaron contacted me as I had requested when he was heading to my house. He had a text sent when he arrived so I could have my dogs put up. He assured me that the product wouldn't harm them in any way. He also suggested an additional service to start in the spring and run through October to help control any fleas. He exhibits a good working knowledge of their (Orkin) product line. Explaining to me from start to finish what he did and why. I appreciate the great customer service this company has! Thank you