Orkin of Phoenix, NY

Don Pratt

Phoenix, NY

AVOID ORKIN FOR RODENT SERVICES. Orkin did not provide any of the services I was sold. They had 10 days to clarify my simple request to for a phonecall. Then, inspector did not show, without guidance if inspector the technician had zero game plan, technician put in traps I did not authorize, no foam sealant, no mesh. I can put up $1 glue traps on my own! I don't need to be talked into rodent black boxes for $300 + $56/mo to only have glue traps slapped down on my tenant's floor. They charged me the $300 and NOW WILL NOT ANSWER ANY OF MY CALLS. I will edit or delete this review if they return the call with a palatable solution.

Claire Hartranft

Phoenix, NY

Erica was an absolute delight to work with. I immediately bonded with this beautiful young woman. It was nice to see the smiley faces of the 2 individuals that stood at my door. They were both very knowledgeable with my problem and neither were bothered by my small dog and her barking. I look forward to seeing her again next week as she scheduled her next visit. Thank you Orkin for your help, Claire Hartranft

Terry Jones

Phoenix, NY

I hired ORKIN to eliminate my mice problem in my home a little over a month now, and I still am dealing with the rodent infestation. The traps are not working at all, the mice are just walking around and avoiding them. I put a camera in my kitchen and they are constantly walking around and not getting caught. I am very unhappy with the service thus far. I feel that for the cost of the service there should be more positive results.

Michael Ames

Phoenix, NY

We have been with Orkin for over 16 years. At the time, the representative said we were the first in this area to need termite service. The attention, service and monitoring they provided was excellent. I raved about them to anyone needed pest control. That is how the rating is as high as it is, out of fond memories of that good service. Lately, however, things have dropped off precipitously. The cost is close to 500 dollars a year, and the annual inspections only happen when the year is drawing to a close and I phone them to see if they're coming or not. Why I have to initiate contact is beyond me. Most recently, the tech came out later than I was told to expect him, did a little more than half the perimeter of the house, then left. Just beat it out of here. I went out and saw that a good number of the stations were still covered with grass....undisturbed, so not even looked at. I phoned the office to find out what was up and was told he was called away, but was going to return. Then I received an email from him saying my inspection was completed. I later spoke with him and he said that he looked at 90 percent of the stations and there was no activity, and that he couldn't open some of them because the tops were partially broken. I believe that is when those parts should be replaced. I am completely dumbfounded as to what is going on. They were checking a box, and didn't even do that completely.

Deborah Congden

Phoenix, NY

The person that came this time was great. But two other times we had someone scheduled and they never showed up. Calling in was terrible. On hold for over a half hour, and never got answered. We have a contract and never was able to get service this whole year. This person finally did the inspection but couldn’t do any work. We knew we had bats again- now we’re scheduled for service next spring. Very frustrating.

Martha King

Phoenix, NY

The Orkin technician was punctual, polite and listened attentively. He gathered the information I had and quickly identified my bee as a bumble bee (not a carpenter bee as I dreaded). We surmised these bees were getting in on the wall where a mason had removed some bricks. However, due to the number of bees I reported, he wanted to take a good look all around the house. Guess what, 4/5 of the way around, right next to the foundation, but IN THE GROUND, he observed a lot of activity behind a garden. I had looked around the house previously, but with his trained eye he knew what to look for. I hated killing pollinators, but Joey explained that the queen would live through the winter and the nest would be active all over again in the spring. He treated the opening to the ground nest with a dust. Then, for good measure, he treated it with a spray. He explained that I might see activity for up to 8-10 days. But, he would come back & treat it again if i continued to see activity past 10 days. I was VERY satisfied with Joey’s professional mannerism and his knowledge of the topic of bees.

Christian Payne

Phoenix, NY

I called Orkin after another area pest company did not get rid of a large yellow jacket problem in the wall of my house despite three treatments. The technician Orkin sent out, Riley, was professional, knowledgeable and personable. He treated the issue much more thoroughly than the other pest company with better equipment. I have not seen any yellow jacket activity in the past couple of days.

jeff duch

Phoenix, NY

Apon first contact with this company. They've been extremely professional and courteous explaining their products and their knowledge with our issues around our house. Not being able to get the professional employee that would be our regular person to service our needs. They did get another service member of their team to cover so we weren't waiting another week to service our needs. Then on our next scheduled service we were greeted with our regular professional service member who would be taking care of us on our regular scheduled times. Ryley Mingus. Who is outstanding professional and genuinely interested in our needs and caring about his customers. He takes our needs personally his mission to be sure we're satisfied with HIS workmanship and the COMPANY he's representing ability to make sure everything is going well for us. We're very pleased with Ryleys genuinely great service to be sure we're satisfied with him and Orkin. Thank you for sending us in our eyes the best employee you could have sent. Great Job Ryley and Orkin.

Christine Ravas

Phoenix, NY

I liked the mosquito spray and it did a great job keeping them under control but the Orkin employee that I got the past couple months has come to do the service and has not notified us beforehand that he was coming. When we did get notified, we ended up having to cancel and reschedule because of not being available and even though we rescheduled and he was notified or the reschedule, he still showed up at the house on the day that we canceled on. This is not good service especially when you cancel for that day and he still comes and says that he would like to do the service. Also the customer service could be a little better as well.

Maria Rebeca Heidbreder

Phoenix, NY

I could not have imagined better service. One phone call to Orkin scheduled me for an in-person evaluation of my problem. Jeffie took his time looking over the house and premises and answered all questions. What he proposed was fair and never pushy. Grateful for that. When the time came to have the service completed, it was done in a couple of days and very efficiently. Everyone we encountered was very friendly and courteous. Well done! If you are in Central NY definitely call Orkin if you have any pest issues.