Orkin of Manlius, NY

Douglas Kucmerowski

Manlius, NY

We were told that control of Mosquitoes & Ticks would be a challenge for Orkin, due to our remote location. And not to mention that being directly next to a waterway only NATURAL solutions can be used to keep pests at bay. After week 1, we are pretty much bug free, and surprisingly no Ticks on our two dogs. They are white-haired so it's easy to see the difference. Of course it's only week 1, still have to see how well the bugs are under control, as applications are on a 4 week schedule. **** Update **** Late June Application went perfectly, new Application Tech again, and he understood where to spray after a nice conversation. We did not think it possible, but we have had zero ticks on our two WHITE dogs since we had the 1st application. Normally we would get 18-24 per week, now zero. Mosquitos are kept at bay, but that seems to wear off about the third week after, and we do have more yard time. Great job, under tough circumstances.. take a look at our green river these days.

Malinda Barnes

Manlius, NY

Very respectful couldn't ask for a better person. I let him know my husband had treatment for cancer. And he was so respectful to the fact that he knew he was not feeling well and did his best. He could as fast as he could.

Brad Burridge

Manlius, NY

I will be reporting you to the BBB. I never give reviews unless asked but I feel I have to warn people. I had agreed to pay $450 to have Orkin take care of the bees at my home. The deal was $450 to come out whenever needed to get rid of bees through December. I was given an 8:00 - 10:00 am window. I agreed letting them know I would be available early morning so nearer 8:00 am would be the best. Naturally he didn’t show up until 10:00 am. I had to go to work so I gave him permission to deal with the bee issue without me being there. At my house there are wasps, yellow jackets and carpenter bees in the wood siding. The employee had the job done, write up completed and receipt sent all within less than 45 minutes. Since this day I have tried calling multiple times, left a message and requested a new quote on their website. Long story short, I paid $450 dollars for the person to do a probably 30 minutes of work which I could have done with a $5 can of Raid. They are failing to hold up their end of the bargain by coming out when needed through December.

Suzy L

Manlius, NY

I was called a couple times just to keep me posted on when they were to arrive. The workers arrived, they were very polite, respectful, pleasant. They did the outside and then came to complete the insulation process. They cleaned the up after themselves, put the few items that needs to be moved right back were they belonged. Explained what to be expected next. All in all a very pleasant experience. I am very pleased that I chose Orkin to handle my squirrel/mice varmint issue.

Jackie Moore

Manlius, NY

I had the pleasure of working with Riley, our Orkin Service tech, he exceeded expectations. He was prompt, courteous, and very knowledgeable about his craft. He took the time to explain the process and answered all questions. He was also very thorough and meticulous in his work, leaving no stone unturned. I highly recommend Riley from Orkin.

Don Pratt

Manlius, NY

AVOID ORKIN FOR RODENT SERVICES. Orkin did not provide any of the services I was sold. They had 10 days to clarify my simple request to for a phonecall. Then, inspector did not show, without guidance if inspector the technician had zero game plan, technician put in traps I did not authorize, no foam sealant, no mesh. I can put up $1 glue traps on my own! I don't need to be talked into rodent black boxes for $300 + $56/mo to only have glue traps slapped down on my tenant's floor. They charged me the $300 and NOW WILL NOT ANSWER ANY OF MY CALLS. I will edit or delete this review if they return the call with a palatable solution.

Claire Hartranft

Manlius, NY

Erica was an absolute delight to work with. I immediately bonded with this beautiful young woman. It was nice to see the smiley faces of the 2 individuals that stood at my door. They were both very knowledgeable with my problem and neither were bothered by my small dog and her barking. I look forward to seeing her again next week as she scheduled her next visit. Thank you Orkin for your help, Claire Hartranft

Terry Jones

Manlius, NY

I hired ORKIN to eliminate my mice problem in my home a little over a month now, and I still am dealing with the rodent infestation. The traps are not working at all, the mice are just walking around and avoiding them. I put a camera in my kitchen and they are constantly walking around and not getting caught. I am very unhappy with the service thus far. I feel that for the cost of the service there should be more positive results.

Michael Ames

Manlius, NY

We have been with Orkin for over 16 years. At the time, the representative said we were the first in this area to need termite service. The attention, service and monitoring they provided was excellent. I raved about them to anyone needed pest control. That is how the rating is as high as it is, out of fond memories of that good service. Lately, however, things have dropped off precipitously. The cost is close to 500 dollars a year, and the annual inspections only happen when the year is drawing to a close and I phone them to see if they're coming or not. Why I have to initiate contact is beyond me. Most recently, the tech came out later than I was told to expect him, did a little more than half the perimeter of the house, then left. Just beat it out of here. I went out and saw that a good number of the stations were still covered with grass....undisturbed, so not even looked at. I phoned the office to find out what was up and was told he was called away, but was going to return. Then I received an email from him saying my inspection was completed. I later spoke with him and he said that he looked at 90 percent of the stations and there was no activity, and that he couldn't open some of them because the tops were partially broken. I believe that is when those parts should be replaced. I am completely dumbfounded as to what is going on. They were checking a box, and didn't even do that completely.

Deborah Congden

Manlius, NY

The person that came this time was great. But two other times we had someone scheduled and they never showed up. Calling in was terrible. On hold for over a half hour, and never got answered. We have a contract and never was able to get service this whole year. This person finally did the inspection but couldn’t do any work. We knew we had bats again- now we’re scheduled for service next spring. Very frustrating.