Jennifer Holtzman

Franklin, MI

This place has such stupid way of doing business. I called to have someone come out to my business for an ant problem. They said someone would call me back to schedule. I waited until the next day and nobody had called. I called back and they said that sometimes it takes 48 hours to get a call back but they would transfer me right away to someone who could set up an appointment. I was then told that I was scheduling for someone to come out to do an inspection and give me a quote. The service wouldn’t be performed that day. If I approved the quote, they would then schedule to have someone come out to do the work. No thanks. I don’t have days to waste for ants. I called someone else, he came out immediately that day and serviced my building right away.

Marie Pasily

Franklin, MI

I would not recommend them for mice extermination, I called them out and the only thing they did was put mice traps down, glue traps and the traditional traps, I paid $200 for them to come out and do something I could’ve did myself and not one mouse has been caught using their traps, I actually seen a mice run right across one and didn’t get caught, also they also do inspection of the home to see the entry points which makes it seem worth the fee they charge you to come out but they don’t give you the assessment in an email so it’s pointless to me

Sharmaine White

Franklin, MI

Scam!! Scam!! Scam!!! Where to begin!!?? This location is a huge scam also false advertisement signing up they told me if I paid a certain amount I'll get 8 treatments with payment they sent someone out the 2nd time I'm thinking it comes with the package they tried to charge me 100$ They did not take care of the problem at all!! Both time they didn't do much!!! I even told them where the source was they never fully checked it out instead they kept saying they didn't see anything but when I checked the traps I seen plenty!!!! When I called they did not try to fix the problem at all but instead tried to bill me for the last visit that they didn't do anything on!! Do not waste your time or money!!! They don't care!!!! #Scam!!!!!!!!

M B

Franklin, MI

We hired them for two locations of our business for moth control. After a few months and almost $2,000 in charges they didn't find any moths. I found that odd since I supplemented their traps with my own cheap Chinese traps. My cheap traps were catching loads of moths. When I confronted them about this, they acknowledged that they had been using the wrong traps. They offered to give me 1 free month. I told them that I didn't think it was fair to have paid so much for their service when it did nothing and requested instead to get a full credit of all my payments towards future service since they didn't actually do anything on their previous visits. They stopped returning my calls since then. I've been leaving messages with Chris and he promised to call back on multiple occasions but has not. The image I'm attaching is of a cheap chinese trap I got on aliexpress. I have a few of these up and they did catch moths so clearly I have a moth problem. I even showed them that their trap was inches away from this one and did not catch anything.

Jacqueline Noel-Bowe

Franklin, MI

Young man that came out explain everything too he showed us everything that we needed to see and he took care of the problem I think his name is Nick

Kelly Wright

Franklin, MI

I have the BEST Orkin guy! He is always so cheerful and helpful! I will continue being a customer because of him!

Bill Gesaman

Franklin, MI

Orkin treated my home for yellowjackets and said they’d return in two days to remove the nest but never came back. After I called, they told me it would be another eight days — while people were still getting stung. I had to hire another company that fixed the issue immediately. I left multiple messages canceling with Orkin, yet they ignored them and still sent my account to collections. Very disappointing service and communication.

jordyn weiberg

Franklin, MI

John was absolutely fantastic when he serviced our commercial property today. He was kind, professional, and incredibly informative. His positive attitude genuinely put a smile on my face and made the experience a delight. It’s clear John cares about doing a thorough job and has a real knack for customer service. We're grateful for his visit and look forward to having him return. Thanks, John! ~Lacey

Sarah Greiner

Franklin, MI

Kareem Scott was such a huge help over the phone! He was very kind and understanding and assisted with getting me the best price for the services my family required. We really appreciate your help Kareem!

Jessica Thornell

Franklin, MI

Everyone has been very friendly and their products do the job