Orkin of Lake Station, IN

Darien Mossell

Lake Station, IN

The only reason they get 1 star is because the gentleman who actually came to our home to provide the service was spectacular and went above and beyond. Orkin as a company has severe problems with scheduling, billing, communication and price transparency. Additionally when you try to cancel, the agents try to get you to reschedule instead. I had to say specifically to cancel 4 times before the lady actually cancelled. Avoid them and go with a small business instead.

Tymiko Washington

Lake Station, IN

Over all experience is great. The communication is amazing..Friendly staff...Punctual...Customer service is very detailed and helpful. We saw results immediately.

Iralys Brito

Lake Station, IN

We have our service done in the northwestern Indiana area . A young man named Julian o ceguera started doing our service a couple months ago . Amazing job by this guy . He communicates well and helps with everything we need done in our home . We where close to cancelling our service because of bad experience with previous workers but now we are completely satisfied with his work 10/10

KT Z

Lake Station, IN

The employees are friendly, professional and knowledgeable. I feel their prices are fair. They get the job done. There are absolutely no bugs in my house and if there are any traces, they will come out at anytime to take care of the problem. I absolutely recommend them.

Jessica Gonzalez

Lake Station, IN

Russell came today for our regular pest control service and he was great! Very personable and detailed oriented with his service.

Paula Muskin

Lake Station, IN

He was so nice! Listened to my concerns and explained to me the kinds of bugs in my area especially spiders! He also sprayed my garage to help keep them out! He told me to call him and he’ll come right back if I have any more problems with them! I like Orkin they are the best!

Lesley James

Lake Station, IN

This companies billing practice is deceptive. I initially called over the summer due to lots of outdoor bugs being an issue in my back yard. When they explain the plan to you over the phone and in person they state your initial fee is higher than subsequent visits (252 in my case) and then after that you pay a set amount monthly for services (79.37 was the cost I was advised of) I told them right at the start I really only needed services until the cool months when all outdoor bugs go dormant but they convinced me this monthly option was perfect as you could cancel at any time. This is the same info that was relayed by the tech when they came on 8/30. I cancelled services on Monday after being charged the 79.37. Since the bugs have essentially all gone for the winter I no longer neeeded the services as I stated would be the case. I look today and see I’ve been charged another $91. I call the company and now they state the $79 is not the actual rate for the monthly service that it’s actually $170 but the payment s are broken up to 79$ monthly on a continuous basis and so long as you don’t cancel that is the price you pay to fulfill your agreement. So as a result I was charged the remaining amount to “satisfy the September services.” This info is never stated to you though I’m sure in hindsight it’s probably hidden in the agreement they have you sign when they come out. This definitely feels deceptive to put in fine print and exclude from discussion when you talk to the customer twice before signing for services even when you are specifically asked if there are fees for canceling and they state there are not. 10/10 don’t recommend unless you plan to pay for pest services 365 days a year.

Pamela Maxwell

Lake Station, IN

Orkin is a great company because they have GREAT CUSTOMER SERVICE. Team Orkin here, I had a small issue after my initial treatment. It was NOT a reflection on the Service Technician, he was very thorough and did a great job in explaining what he was doing and why, and the intended results. My issue was trying to schedule the Home Inspector visit which is a part of the service. I filled out the survey and submitted it directly to Orkin. I had a phone call in less than hour after submitting the Survey. Issue was resolved promptly and I was VERY SATISFIED. I highly recommend Orkin dir their fast response to issues, it doesn’t get any better that—I will be an Orkin customer for a long time. THANKS ORKIN!!

A Williams

Lake Station, IN

He was very thorough with the walkthrough and giving me details on how everything was going to go and what they were looking for. He was very friendly and very courteous. He addressed all of my concerns and came up with some solutions and let me know that they can come back and respray anything that needed to be touched up which was a plus.

Annabelle Aguilera

Lake Station, IN

I was pleased with my initial phone conversation involving the customer service department. She was polite and diligent in obtaining details of my situation. I am grateful for our technician Bryan, who provided service within one (1) hour from the time I placed my request. Thank you for your service!