Orkin of Hagerstown, IN

Emily Church

Hagerstown, IN

Did they do a great job on the actual project? Yes. Were they courteous in my home? Yes. Communication, scheduling, and any kind of follow up is an absolute nightmare. Their leadership has much to be desired, as I just called as a disgruntled customer for follow up on a project completed in December and was hung up on without a “thank you” or “good bye” from their manager LaDaryl.

Dianne Seibold

Hagerstown, IN

The entire team was excellent! The office staff worked with us to determine the correct preventative service plan and addressed all our questions. Our technician, Chris, was extremely professional and knowledgeable. He answered all our questions and provided great suggestions and guidance. It was a great experience.

Chloe Pfleging

Hagerstown, IN

My initial call with Dave was amazing. He was so helpful and really educated me on everything I needed. Josh my technician for the first service was perfect. Very polite, respectful, and truly loves his job. Thank you so much orkin!

Stéphanie Constantin

Hagerstown, IN

Chris Turner was professional, knowledgeable, and very thorough during the service visit. He took the time to explain everything clearly and made the experience easy and stress-free. I appreciated his attention to detail and friendly attitude. Great service from Orkin; waiting for the results now...

Michele Makame

Hagerstown, IN

I was happy with this company. Jeremiah explained in detail of everything he was bout to do and wat would be the outcome. He took the time to even show me some results in real time. I will be requesting him for upcoming visits. I like to keep the same person until the job is complete.

Gary Heller

Hagerstown, IN

Smooth. Seamless. The Orkin pro move efficiently through our home. Explained details important to us. Said a no charge follow up coming in 2 weeks. Happy!

Deneen H.

Hagerstown, IN

Ryan came out today to do an inspection. He was very professional, friendly and gave us the information we needed on how Orkin could remedy our problem. When I called Orkin yesterday, Debbie and Kim were both quick to get someone out today to investigate our issue. I was even able to text a photo of the bug in question to Kim to confirm what we were dealing with. My husband and I appreciate the prompt action Orkin took and appreciate the thorough treatment plan we are going to get to rid our pest problem.

Alexa S

Hagerstown, IN

Signed a service agreement, no one showed up to the appointment. I was told I would be getting $75 off my initial inspection because or this. When the tech finally showed up two days later, we were then told that they can’t do the inspection because (according to one person) “we aren’t the homeowners” and then (by another person, the manager) because “ The person they sent out doesn’t do initial inspections and that’s not what we were signed up for” (see attached confirmation). So we received no service and a bad attitude from the manager. This place is an absolute nightmare.

Eric

Hagerstown, IN

The initial phone conversation was very helpful, and pest control services were easy to set up.The only problem was that the tech showed up at 4:45 for the 2-4 appointment time. He was helpful and answered several questions. The price is a bit high, but if it works, it will be worth it. Initial appointment was $192 and recurring appointments are $95

Kaylee loveless

Hagerstown, IN

Honestly it had been an entire mess dealing with Orkin. We had paid in August to get our service which was the 1st visit. We paid the $134 for the 1st service. Shortly after paying he stated that he had run out of gas and that he would come out another day to finish the job. No worries. I called shortly after to see when the next date would be for someone to come out. The call center said she was not aware of that. That they would send someone out in September and they would treat my yard and it would be a free service. Okay no problem. I called the day that they were supposed to have someone come out to finish my free service for the one they hadn’t completed. I called an hour after the time slot and they said “ sorry someone should have called we had a call out no one will be coming out today. “ I didn’t get my first actually service until 2 weeks later so now 6 weeks from when I paid for the 1st one I got a full service in September. Thankfully. Then yesterday I was supposed to have my October service was supposed to be here from 2-4 texted me at 4pm said hey I’m sorry I’m running late I’m on my way to you be there within the hour. Perfect no worries thank you for the communication. After about an hour and a half he said 20 jobs bad day. So then that was it. No one showed up. I called that same day they said well we were told so I’ll get you booked for tomorrow. A manager or I will call you in the morning around 9am. No call I called at 11. They lady who answers the phone is always nice. She got me a manager. Who basically said sorry. He was a nice guy. It has been a a mess trying to get a service. Between 7 different appointments and only 2 full services. This was our first time using this type of service and I don’t think we will try it again.