Orkin of Franklin, IN

Benny Square

Franklin, IN

I have owned a home for over 20 years and tried Orkin when I moved to Indy. Very disappointed in the service and the customer service from their call center. For clarity - the gentleman who serviced our home, Darrell, is fantastic and I fulfilled the full year because of him. We continued to see insects (ants & spiders) even with regular service. For full transparency, we have a retention pond in our back yard and was told the reason was because of the pond. I have lived in Tennessee and Florida with a retention pond at each location with service from another companies and never saw insects within our home. Plus they only had to service the outside of our home and never came in, unless we saw a problem area. When I called to cancel, the customer service rep was rude and wanted to argue with me. If there was a slight chance of reconsidering, it immediately left with that call. Stay away from Orkin. There are other companies that offer better service and better customer service.

DJ Vetex'

Franklin, IN

Hey everyone I got work done by Amos exteriors I highly recommend them, tell them you spoke to Miguel to get good neighbor discount!!!! You gotta mention the sales rep tho!!! I’m glad I spoke with him

LION

Franklin, IN

Show up at location in night and business is closed and slight raining. Just few spray at few door. Service completed and get paid. Thsts not how it works

April Sexton

Franklin, IN

Orkin provides services beyond just residential pest control and we signed a contract for them to do several thousands of dollars of work. They were to remove and replace our insulation. They only did part of the job which is a breach of contract. They have ignored our requests to complete the work they were paid to do. I would recommend never having this company do any work. Be careful who you deal with, they do not value their customers or take pride in their work.

Mark Pingleton

Franklin, IN

Great group. Took care of our. Church issues. Recommend them. For your pest needs.

Kelsey Large

Franklin, IN

My experience with Orkin has been a complete disaster from the beginning. I returned home from a long weekend in July to find significant evidence of mice in my kitchen. After attempting to deal with the rodent problem myself, with some success, I was overwhelmed and hired Orkin because they had the soonest availability to help. This was a mistake. The first serviceman was unable to determine where mice were entering the home. He placed two glue traps and two snap traps throughout my kitchen, pantry, and garage. I was clear I had dogs in the home, and he saw the dogs when he visited my attic. Despite knowing this he still left snap traps and my dog was caught in a snap trap. The serviceman also refused to check for potential points of entry in my drop ceiling, he did not check the patio where the AC is located, and he did not check under the kitchen sink for potential spots of entry. When the time came for my follow up appointment no one showed up. A different service man finally showed up for the follow up upon reschedule. He caught one mouse in a glue trap. By this time I had caught six mice myself. He 'sprayed' out front, still not on the patio. At this time I canceled the service and hired a different exterminator. My service agreement with Orkin declares a 49.99 recurring charge monthly, despite canceling the service I was charged for the next month. When I called the company she said I was part of some budget billing plan I had never heard of before. When I asked to speak to a supervisor none were available. The customer service representative was rude and had an attitude. I will be disputing the most recent charge with my credit card company.

Denson Family Outdoors

Franklin, IN

We had Orkin out for an inspection today. We cannot say enough good things about them. From the first call yesterday, to the inspector today they have been very prompt and excellent customer service. We really appreciate our concerns being addressed so promptly! The inspector explained everything so thoroughly and was extremely responsive and respectful of our home. Thank you Orkin, and if you need an inspector call Tanner he was awesome

Chelsea Shelburne

Franklin, IN

Unfortunately a negative experience, primarily due to lack of clear communication. I was first told they could treat only outside and it would be just as effective, I was later told that is not true, and the technician would have to spray inside. Was told initially they would come back to treat free of charge if there were issues, was told later it had to be during the same month of service, but also 10 days after the last service (understandably because of safety concern). The scheduling times changed the day of and/or didn’t show up at all for one month. Just a generally frustrating experience. Oh and see no difference with bugs.

Terri Harmon

Franklin, IN

Parker is extremely personable and is very easy to work with. He's been responsive to any need we have had. He also offers a lot of education in how we got our pest issues to begin with and how to avoid them going forward. you should be very proud to have Parker as an employee as he represents Orkin in the best light possible

Amber Seibert

Franklin, IN

I have never worked with a company with this terrible of customer service and employees. They are so unhelpful that I might as well. Just put up a craigslist ad to get what I want done. I was told that the customer service is so bad because they “are a large company and have a lot of customers.” DUH! I’m one of them! They give me appointment slots where I have to wait around all day and take off work and then just don’t show. I’m going to be switching to a local company because this is ridiculous.