Orkin of Wilmette, IL

stacy mendoza

Wilmette, IL

George is wonderful very communicative and does his job very professionally! He’s the best! Very good at his profession. He has done a wonderful job work our place and we are so thankful for him.

Richard Concaildi

Wilmette, IL

We have used Orkin for over 12 years on a 6 flat in Chicago. We had an excellent rep for almost 10 years and after over a year of calls, emails and text messages we finally have a good rep on the account again. Billing errors occurred after the transition we should finally be resolved this billing cycles. Billing processes at the main office are archaic and it takes 3-4 weeks for them to post a check to an account! The new rep on the account is named George and is professional and courteous to our tenants unlike the (unnamed) rep randomly assigned and rude to our tenants. Orkin treatments do a very good job resolving bedbugs, roaches and other issues. Tenants may bring these in and claim "not their fault". As landlords we have a regular indoor monthly service to prevent these critters. An in & out 5 minute process/month to treat each apartment also allows a quick view of the apartment to make sure maintenance issues are addressed in a timely manner. Overall, I recommend Orkin however don't waste time on Customer Service reps, go right to the manager for corrective action. My 2 cents.

Ankit Vashist

Wilmette, IL

WARNING: AVOID THE SKOKIE BRANCH AT ALL COSTS! The individuals claiming to provide service (who all seem to dub themselves managers) at this location are completely clueless about pricing and service details. To make matters worse, they barely put in any effort, spending a mere 10 minutes spraying a 1500 sq ft unit. My attempts to resolve the issue by contacting their customer service line have been utterly futile. Each time I call, I receive a different story and response, adding to the frustration. After insisting on speaking with a manager, I finally received a call back after three weeks. However, the manager's tone was shockingly informal, and it was evident that he hadn't bothered to read or understand the situation before contacting me. Instead, he leapt to conclusions without grasping the problem at hand. His demeanor made me feel as though I was being treated like a criminal. This experience has been nothing short of the worst I've ever encountered. Save yourself the trouble and steer clear of their services. If you happen to be the owner reading this, I implore you to address the issues with the manager at the Skokie branch, as he is by far the most unpleasant individual I've ever had the displeasure of dealing with.

Ruth Orme-Johnson

Wilmette, IL

The inspector who came to our unit did a wonderful job (Stephen Blackburn - so kind and so helpful!). I will say our mouse issues haven’t been resolved totally yet, but the Orkin team is in general responsive and helpful and in it with us.

Mike White

Wilmette, IL

The bedbug guy wasn't very helpful and I believe he missed things that he should have seen, but the rodent guy was outstanding and well informed and helpful, he dealt with my 90yr old mother calmly and patiently. And did very thorough work. I believe he said his name was Red. I would highly recommend him and would be happy to have him back.

Lisa Berghoff

Wilmette, IL

I called the office the night before my appointment because I needed to cancel and was hoping to reschedule. I was surprised to get a bill the next day. Apparently the technician came to my house anyway and serviced the outside?! Pretty sure I’m still being charged for the full service.

Mary Halpert

Wilmette, IL

We had a mouse infestation in the attic and basement of our house. Steve, the project manager, explained what would be done to take care of the problem and kept us informed while the work was being done. The project took four full days and the workers paid careful attention to detail so that we would not have another problem with it. I highly recommend Orkin.

Adrian Garcia

Wilmette, IL

Jonas has taken care of us for so many years! He has always been attentive, professional, and is like family. Most recently he noticed a yellow jacket nest by our car and proactively addressed it. We feel safe and comfortable having Jonas here!

Kimberli House

Wilmette, IL

This place did an incredible job with my bug problem. The person I initially spoke with over the phone at night identified the type of bug I had in my apartment via photo right away. She was an actual entomologist. She was able to schedule someone to come out for an in-person inspection for the next morning. Steve Blackburn, the inspector, arrived and immediately confirmed what the entomologist had said on the phone. He couldn't have been kinder about helping me set up service, giving me info, and getting me the best price he could. He was available via text when I had questions later. He definitely went above and beyond. There were two different techs who came out for my three services. I only know the name of one, but they were both great, especially Red. He was such a nice person who did a thorough job. My problem seems to be resolved and I'm very happy! (Keep your fingers crossed for me.)

A Leong

Wilmette, IL

Orkin was responsive to my call. Has been flexible in adjusting scheduled visits. The technicians have all been very knowledgeable and professional. The solved my issue with the first visit. Highly recommend their services.