Orkin of Harwood Heights, IL

Matt Trau

Harwood Heights, IL

Orkin was incompetent in finding and identifying bed bugs. Orkin sent out three techs including the dog but failed to find anything. My wife showed multiple techs her bed bug bites and told Orkin that a doctor said it was bed bugs but the techs did not believe us. Eventually, we caught a bed bug and showed it to the Orkin techs who denied it was a bed bug and misidentified it as a cockroach. Orkin finally took the bed bug that we caught on our own to their office and confirmed it was a bed bug. Despite their incompetence and letting us live with bed bugs for almost a month, Orkin didn’t offer any discount on the expensive treatment.

Nataly A

Harwood Heights, IL

Friendly staff, company has the charm of a local business while being a household name

Kelly Kauth

Harwood Heights, IL

The technicians are very nice that come out but what can they do when managers tell them to keep putting feeders & food for mice when they arnt touching anything since installing in October.( its feb) Spoke to manager & he forget to put in notes what he told me when I called to cancel. Now he is unavailable to speak to. This feels like a scam. They want to keep schedule monthly appointments for what idk but wanna charge me for nothing. No response from manager. Beware

Michelle S.

Harwood Heights, IL

We hired Orkin to take care of our mouse problem and they promised results if the pest problem was not taken care of after two visits, and we would get a refund for the second visit. We had spotted a small mouse in the kitchen and had purchased black glue traps at Home Depot, and placed a piece of cracker while leaving them out. When the DIY traps didn't catch anything, we called Orkin and the first exterminator came in and set up his own glue traps and other traps. Several weeks passed, we kept checking Orkin's mouse traps, and found nothing. The second exterminator came along, and was of little or no help, citing big gaps under the doors as the real problem and just gave us extra glue traps. Finally, a third and different exterminator visited, and he was by far the most skilled and knowledgeable. He checked the door gaps and said they were not an issue, and then found a dead mouse under the sink on one of our Home Depot traps with the cracker; he said it must have died recently because it didn't smell foul, which is why no one had noticed it until that moment. The third exterminator was by far the best, checking everywhere unlike the second, and explaining mouse behavior. Nevertheless, Orkin's traps from the first two exterminators never solved the issue, and when we notified them of the fact, the person we spoke to on the phone said Orkin had said no such thing regarding refund for the second visit. Why would Orkin go back on their word? The initial visits we paid them, in excess of $250 did not catch any mice, our own DIY trap from Home Depot did. The lack of efficiency and honesty on their part paints them as a dishonest company, and not one I would recommend to anyone, by word or mouth or on social media. Very disappointed and discouraged to seek "professional help." Going to just buy traps at Home Depot and take care of the problem ourselves.

Jackie Shaikat

Harwood Heights, IL

Customer service is not good. I have had issues scheduling more than a few times. And today was the last time. Will no longer have services done by them. The only reason they got 2 star is because their techs who do actual work are always nice and friendly. The home office people need some help. I called to not have service done on my house and said no one would be home I want to reschedule and somehow there was two appointments. Another oops on them I said I can not do that day please just put everything on the other day. And the lady said fine I’ll call the tech and tell them. And of course my camera alerted me someone was at the house that day and they sprayed. Very frustrating! I wanted to reschedule why was that hard. And it didn’t even make sense they had two appointments one to do the outside and second to spray the outside AGAIN and then the inside within three days apart, WHY?!

Helene Levine

Harwood Heights, IL

Bill was an outstanding representative. I love the excel communication and timely service. He listened to our questions and provided us with good information. Our meeting was outstanding!!

Deb Bell

Harwood Heights, IL

I was very impressed with the home inspector that they sent out after several mice were found in my attic. Steven was very professional and thorough. He communicated very effectively, and was very responsive, even after hours. I felt confident after Steven explained the remediation necessary that we should be in excellent condition after remediation.

Symphony Love

Harwood Heights, IL

Paul was absolutely AMAZING. Very thorough, explained everything and answered all of my questions. Assisted me the SAME day. Customer service to book was seamless without asking a whole bunch of questions and gave me a good deal. Truly appreciated.

Renee Pelc

Harwood Heights, IL

Ralph came and did an inspection for me. He was truly honest and professional! Would highly recommend them! I was able to get an appointment right away and thrilled with the results. Will definitely use them again for any future “pest” issues.

Blane Sims

Harwood Heights, IL

Orkin has gone down hill fast. Have been using them for 5+ years, we had a great technician who was thorough and consistent. She left the company, and the last 2 services have been terrible. The technician only does the bare minimum (I have to tell them exactly where to spray), and they no longer keep to their promised schedule. I'm going to have to find a new pest control company,