Orkin of Villa Grove, IL

katherine mahon

Villa Grove, IL

The applicator was knowledgeable, polite, listener to me. Got the job done thoroughly. Left me with instructions. No chemical smell either. Smelled like lemon outside. No smell inside. I'm satisfied.

Kenna Kellar

Villa Grove, IL

I was very pleased with how quickly Orkin could send someone to my rental home to do the inspection and spray for carpenter bees. Each person I talked to was professional, gave details of the service and the cost.

Lonnie Stone

Villa Grove, IL

We unfortunately have a mice problem however.....Our Orkin technician was simply "spot on"! Absolute professional and problem solver!! Orkin was quick to respond to the call and we could not be happier! Thanking you in advance!!!

Kelly Whittington

Villa Grove, IL

The Orkin inspector, Mike, was here yesterday. He was extremely knowledgeable about my issue and had solutions to the problem. On top of that, he was very personable and and friendly. Very good to work with. The office called me later that afternoon and scheduled treatment for this morning. My tech, Clinton was very prompt, courteous and also very knowledgeable about the situation. He got things set up quickly and is having another tech get in touch with me within the next 2 weeks to come and check on the issues. Very pleased so far with my experiences with Orkin!

Kailey Fatheree

Villa Grove, IL

We contacted Orkin because we had a squirrel stuck in our chimney and as a lover of animals, I didn’t want it to die. While our Technician, Mike, was very nice, the good experience ended with him. He told us that the squirrel in the chimney was not stuck (it was and our dog alerted us to its corpse a few days later) and that we had a dead rodent in our attic and rodent droppings. He sold us on a special insulation with boric acid so rodents would struggle to breathe and would quickly vacate because of this. However, first we needed to set traps. We were told that trappings would happen the week of Thanksgiving, and when we realized they hadn’t been there, I called and the customer service representative (I think her name was Chris) cut me off as I tried explaining why I was calling, and told me they would probably be there next week but someone would call. We never got a call, but the traps just appeared. Then, they showed up to put a cap on our chimney. Both instances we did not need to be home, so I let it go. I thought they would at least call us to schedule a time for them to come and sanitize and insulate our attic. They did not. To my surprise, I got a call on a Monday morning that they were on their way. Thankfully I was working from home that day, but had plans in the afternoon that I had to change. When I called the office to share my frustrations, and asked to speak to the manager, the same lady answered and she proceeded to gaslight me and tell me that she spoke to my husband and scheduled it with him and that he probably just didn’t tell me. My husband never gives out his phone number, and he confirmed that after I talked to him. I called Mike and shared my frustrations with him. He said he would talk with the branch manager and have him call me. They never did. While the technicians were sanitizing the attic, I discovered some water had dropped from our bathroom fan and there was a puddle on the lid of the toilet and around the base of the toilet. When I shared the photos with the project manager, he explained it was probably just from the toilet. I explained that probably was not the case, since water was on the lid. Again, I let it go. After they had left, I saw fallen insulation in our under stair storage in the basement. I texted the photos to Mike and he said the project manager would call me. He never did. Now after a couple weeks, I’ve discovered a water stain and crack on the ceiling of our guest room. One thing after another has happened with zero communication from this company. They did however call me to get payment. I do not recommend this company. They do not communicate with you. They do not have good customer service at all, and did not do a quality job.

Holly Rosencranz

Villa Grove, IL

Excellent same day service- very nice and helpful technician( CR) and scheduler/contact/ support person on the phone ( Kris) were remarkably accessible and helpful- and follow up support is assured. We have significant mouse problem and they this team is very knowledgeable and helpful.

Mackenzie “Mack” Smith

Villa Grove, IL

CR was knowledgeable, friendly, and comforting. He was kind and great person to have around. He explained the process thoroughly. The price was very affordable and the monthly treatment is a great bang for your buck!

Todd Butler

Villa Grove, IL

Our technician, Jacob, was very friendly and efficient. He explained all the aspects of becoming a new Orkin customer and told us if we had any issues to let Orkin know and he would return, inspect and re-treat if necessary.

Tricia Kassem

Villa Grove, IL

I’m so happy to have Ricky back as our technician. He knows our house and is very thorough. He really cares that he takes care of our house and we appreciate him and his work so much!

Jeffrey Richig

Villa Grove, IL

Clay Smith was extremely professional & helpful. He answered all of my wife’s questions and resolved all of our pest issues and concerns. He was very respectful. I really appreciated the updates on ETAs and appointment reminders. I also love the report that I received at the end of the visit that denoted all of the work that Clay completed along with all of the findings in his inspection. It included photos as well as the products & product details used. Orkin certainly lives up to their reputation and my expectations. Thank you! We are excited to enjoy a safe pest free home!