Orkin of Tolono, IL

Amy Myers

Tolono, IL

This is the first time we've needed to ask for help with pest control. Chris came out to do our inspection within a few hours of when we called. We thought we had a much bigger issue, but he told us it wasn't serious and what to look for moving forward. He could have tried to sell us service we didn't need, but he was honest and helpful. The $97 we paid for the inspection was worth every penny. I'll use Orkin every time after this experience.

J

Tolono, IL

These people have no idea what they’re doing. Do not let them trick you into unnecessary work. I showed them the areas of entry for ants (windows). They said most likely it’s from the crawls space and urged I encapsulate it. I figured, “well they’re the pros. They must know what they’re talking about.” Nope. Two months later the ants continued to pour in through the windows. I had the windows sealed and now the ants have stopped. I could’ve taken that $5k and put it towards new windows. Instead Orkin tricked me into a solution that was just them pushing a product on me.

Kamaron Bickham

Tolono, IL

The entire team was extremely professional and knowledgeable. They sent some of the best guys to our house. They told us exactly how the pests were getting in, explained the mitigation plan and executed flawlessly. 10/10 would recommend any day.

Tristan Brown

Tolono, IL

I have had this in the past, but we had to unfortunately cancel in 2024 due to financial issues. Just came back and the operator was very nice and knowledgeable on the phone. During the previous time using the services we didn't have a single issue with pests of any kind. Once I canceled, that all changed and I'm so excited to have them back to keep my home safe and clean.

Beckey Pribble

Tolono, IL

Gregory was fine but your office receptionist was not called and told her I had an appointment so we needed to move it. She said she would call today to reschedule, she didn’t relay that information made me late for my appointment. Plus she argued with me that they could treat the traps outside. I told her no you can’t they are buried in snow. Finally someone piped in that must have been listening to her and told her I was right. She needs more training on communication, and knowledge on how the treatment works. Maybe take the people answering the phones in the field so they understand.

Mikayla Wrasse

Tolono, IL

Maybe other technicians are better, but look for another company or technician if you get Chris Morse A couple weeks ago, I called Orkin about mice in my rental house. I had an initial inspection scheduled for a Friday, and the inspection along with recommendations and an estimate was supposed to be emailed to me that day. Monday, I called to follow up because I never received the email. Chris Morse emailed me the same day, but all the inspection included was pictures, no recommendations or estimates. I replied asking for those and no response. Tuesday I called asking for that information and said Chris would get back to me. By Friday I still haven’t heard anything, so I gave them one more call before looking for another option/company. Again, I was reassured he would call me back. It is now Wednesday of the following week and no word on recommendations or estimates for treating mice.

Kristan Fleming

Tolono, IL

We have to see that the boxes placed do their job. Otherwise the manager and inspectors were very friendly/knowledgeable about pest control and the fees are reasonable. I’m hoping the rodents eventually leave but if not they have a plan. I chose Orkin because they are the best at what they do. The gentleman were professionals and could explain their process. I’m glad we chose Orkin!

Denise

Tolono, IL

Orkin came through like the heroes I did not know I needed. A mouse thought my garage was its personal studio apartment and even invited a few friends, but Orkin said absolutely not. They were prompt, professional, and completely unbothered by my dramatic retelling of the situation. Fast service, clear communication, and not a mouse in sight now. Highly recommend, especially if your unwanted guests have four tiny feet and zero boundaries.

Dr. C

Tolono, IL

Orkin was contracted by my Home Owner’s Association for assistance with what I thought would be humane removal of wildlife from my roof. Today, Orkin came by and was up on my roof because they had caught one raccoon and one possum. Their entrance/exit ladder leans against my dining room window, so I can see them coming and going. I witnessed the Orkin employee tossing the caged animals off of my roof down to the ground, and I watched as the cages bounced as they hit the ground. Then the Orkin staff member picked up the cages and carried them to his van and drove away. I thought Orkin emphasized HUMANE treatment of animals but that does not appear to be the case. I do NOT recommend Orkin.

Bev Luetkemeyer

Tolono, IL

I was ao looking forward to continuing business with Orkin. They were so good in Missouri. If I could give the Champaign office zero stars, I would. I have had 3 appointments, and no one has ever showed up. You cannot call the local people, just the national call center. They don't want to schedule anyone to come look at your property and design a program to fit your needs and your property. They just want you to sign up for one size fits all. I told them I wanted a termite inspection, and set up a termite program. They've been supposed to come three times. Three times, I rushed hone to be there during their window. Three times, they have not come or called. I'm done. I don't do business when I'm consistently blown off. Look elsewhere. Not reliable. In addition to pest control, I paid several thousand dollars to have my crawlspace encapsulated. 3 years later, I discover it was never completed, and some of what was done, was done improperly. I'm looking at having to have it completely redone. None of the work from this company can be trusted. I'm nearing 70. They knew I could not go down there to check their work, and took advantage of me. I can get no response from Orkin, local or national, that is any help at all. My old Orkin guy from Missouri, who was a franchise holder, has looked at the pictures of my crawlspace and confirmed it was not completed properly. He's tried to get the home office to respond without luck. Pictures show mess they left. You can see daylight coming through the exit for the sump pump. Outside foundations walls exposed. Debris not cleaned up.