Orkin of Porterdale, GA

adam

Porterdale, GA

Orkin’s service is disappointing. The technician is okay, but they clearly need more support and better training. Prices keep going up, but it seems like the money isn’t going to the workers. Pay your techs better and fix your customer service line, it barely works. Overall, not worth it.

E A

Porterdale, GA

I’m not sure how there are so many positive reviews. From my initial visit I’ve not had a good experience with Orkin. They charge more for the initial visit which is understandable if they say they will do all that is promised like searching for holes, and really searching to see where the pests are coming from. That was not done. When I called they said they sent the wrong person. From there I was told when they’d return for the next spray and no one came. That would happen a couple of times to where I had to call to find out or schedule the next spray. It’s like they kept “forgetting” about my account but didn’t forget to take their fee every month. When I called to cancel I was told I’d hear from a manager and no one called. I emailed which is when I received a response. I was told one month for the final payment but was charged the next month as well. When I would call one lady was quite kind and the other pretty cold and callous. The service technicians were nice and respectful which is why I gave it two stars instead of one. I would not suggest Orkin to anyone. The pests are gone thankfully but the disorganization and price is not worth continuing.

Shirrod Hudson

Porterdale, GA

I started seeing results as soon as they began to leave the property. The bugs in my home started coming out of places that I never knew there were before. In my opinion, they were very professional and very friendly. I felt extremely comfortable with their services. I can’t wait to get treated the next time and see the progress that will be made. FYI, not a fake or paid review. You can look me up. This is just my personal opinion. Thank you to the guys that came out.

Steel Reign

Porterdale, GA

This company has some of the worst employees I’ve ever had the displeasure of coming in contact with. Maybe it’s a lack of training, On how they should conduct themselves when they visit customer premises. The technician left the bait stations uncovered, he moved my ground cover (pinestraw) to get to the bait stations also leaving those disheveled. This is the same behavior the previous company displayed and because of that they were dismissed. There are companies out there that will provide proper customer service for which I’ll gladly pay. This is the final straw. No thank you Orkin. Your employees are simply the worst.

E A

Porterdale, GA

I’m not sure how there are so many positive reviews. From my initial visit I’ve not had a good experience with Orkin. They charge more for the initial visit which is understandable if they say they will do all that is promised like searching for holes, and really searching to see where the pests are coming from. That was not done. When I called they said they sent the wrong person. From there I was told when they’d return for the next spray and no one came. That would happen a couple of times to where I had to call to find out or schedule the next spray. It’s like they kept “forgetting” about my account but didn’t forget to take their fee every month. When I called to cancel I was told I’d hear from a manager and no one called. I emailed which is when I received a response. I was told one month for the final payment but was charged the next month as well. When I would call one lady was quite kind and the other pretty cold and callous. The service technicians were nice and respectful which is why I gave it one star instead of two. I would not suggest Orkin to anyone. The pests are gone thankfully but the disorganization and price is not worth continuing.

GiGi Dow

Porterdale, GA

I had my regularly scheduled visit from Orkin today. What made it an outstanding visit is the exterminator Mr. Zack Baggett. He was patient, kind, and knowledgeable. He did not hesitate to answer all my questions and left me with knowledge I had not known. That is what's called exemplary service, unheard of on the market today!

Lee Michael Oltremari

Porterdale, GA

My family and I have always had positive experiences with this company. Anytime we've had issues with bugs, the staff ensures all of them are taken care of leaving us with peace of mind. Switched to a different company one year to save a few bucks and regretted it all year long. Will always stick with Orkin

tarangee askew

Porterdale, GA

My experience with the service team was overall positive, though there were some areas for improvement. The first technician, Carl, did a phenomenal job. He explained everything thoroughly, walked us through the process, and made us feel confident about the steps moving forward. I also appreciated that he wore shoe covers, as I am very particular about cleanliness, and his attention to detail really stood out. However, when the inspectors came, my experience was less favorable. One inspector was training another, and neither of them wore shoe covers. This was disappointing, especially since they walked through my home and attic. Their demeanor was polite but lacked enthusiasm, making me feel they were not fully engaged. Regarding the service itself, I was given a quote of $5,000 to clear out my attic, remove insulation, and install new insulation. While they offered financing options, this price felt excessive, especially after paying $300 for the initial visit and $60 monthly for ongoing inspections. Unfortunately, this pricing is beyond what I was expecting or willing to pay, so I plan to seek other estimates. That said, Carl's professionalism and quality service stood out, and I am comfortable having him manage the ongoing inspections for my situation. While I would recommend this company for smaller jobs, I cannot recommend them for larger, high-cost projects based on my experience.

Maranda Casey

Porterdale, GA

I highly recommend Orkin to any and everyone! Our Orkin Pro is Tyson. & he’s the very BEST! Very kind, Professional, and knowledgeable! He’s done such a great job at my home by providing a very thorough job of my entire home & even notices things that I may not! Very attentive! Definitely not just another technician spraying product! His professionalism and knowledge exceeds my expectations at every visit. Thanks to Tyson, my experience with Orkin has truly been amazing!

D B

Porterdale, GA

Tech Williams provided excellent service. He called to let me know he was on his way and how long it would be before he arrived. I really appreciate the couple days advance notice given by Orkin to remind its customers of an impending service. Tech Williams was also respectful of my property by putting on shoe covers before entering my property. He even told me about different services that Orkin is now offering to its customers as well. Overall great customer service.