Orkin of Pinole, CA

N Simonson

Pinole, CA

Thank you to Brett for his expertise! He was on time, incredibly polite and reassuring. He took his time, was very thorough and spent loads of time going over every inch of the house inside and out. We are enormously grateful and look forward to his return visit!

Susie Cole

Pinole, CA

Orkin arrived right on time and I met with Gerardo. We toured the complete yard and basement, plus garages. He recommended a plan to treat mice and rats. After the review he did the 1st treatment in the yard .This is a monthly plan and am hopeful for quick results

Truong Tran

Pinole, CA

Orkin was a perfect fit for our restaurant. We have tried many other companies but end up liking Orkin the most. Gustavo the technician who help us with our issues . Cant thank him enough for his knowledge. Five stars from me.

Rick Chaves

Pinole, CA

The technician Mike was super cool, explained everything and made it super easy to pick which package was optimal for my family. He was also dog friends which was a HUGE plus. Hey orkin, give that guy a raise! 10/10

Faithful Skate Shop

Pinole, CA

Orkin is great for you commercial business. They were very knowledgeable with our issues and concerns and were able to work discreetly for us during off hours so we didn’t lose any day to day operations. Mark Parayno our Orkin Pro worked very fast and took care our ant problem right away and helped us prevent future ant issues by helping us seal our window frames. I highly recommend Orkin!

Morten Wellhaven

Pinole, CA

Many things were done well. But the Orkin employee had the habit of cutting off conversations - interrupting. He hung up in the middle of a phone call and did not receive the final information until arrival. He did not have customer service skill. Operationally it was good.

Willis Jackson

Pinole, CA

I would rate it zero stars if I could. Keeps returning to spray after cancelling our service. Contact center keeps assuring us they won't come back and they keep coming back. People say they will call us back to fix the issue. They never do. This company is incapable of following through on their most basic promises. Use anyone else.

Zoe Huang

Pinole, CA

This is the most dishonest and deceitful company I’ve ever dealt with. I was quoted $137 for the initial and recurring services by their salesperson, Teresa. When I called to commit, a different rep, helped me and he took my credit card information but didn't send me a copy of the contract, claiming the technician would bring it during the first visit. When the technician arrived, the paperwork showed a different price—$169. I pointed out the price error, but instead of fixing it, he told me to contact their sales department on the price but just sign the waiver agreement only to start the service, he did the service and went ahead charging my card $169. I immediately called and emailed to complain, explaining that I did not approve of this deceitful behavior and requested to cancel the service. My appeal was ignored, and Orkin scheduled a second service without my consent. After repeated follow-ups, I was told I would be refunded the price difference for the first service, but I was also informed that I could not cancel because it was a four-service contract. I then asked for a copy of the contract I had supposedly agreed to, as I had never received one. Despite agreeing to process the refund and provide the contract, Orkin failed to do either(2nd service was done on 12/19/2024 but to today the 22nd I haven't got the refund), Instead, the company proceeded with the service again and charged my credit card $137(charged on the 20th) without my consent. This is by far the most unprofessional and dishonest experience I have ever had with a company. It is clear to me that Orkin prioritizes profit over integrity, and its business practices are nothing short of appalling. I want to strongly warn anyone considering your services to stay away from Orkin. If they do choose to proceed, they should demand a contract upfront before agreeing to anything. This experience has left a terrible impression, and I will ensure that others are aware of their deceptive practices.

Star Sahar

Pinole, CA

Brett is AMAZING I’m beyond grateful for his dedication and hard work. He went above and beyond to ensure our problems were resolved including follow up calls and messages. I’m just thankful to have met him after a few technicians came by prior to Brett my issues were getting worse but after each visit by Brett things got better each and every time. This company definitely needs more Bretts!!!!

Shirley Xu

Pinole, CA

Today was my first time experiencing the service, and I’m not sure yet how the results will turn out. The staff was very thorough and helped me check every possible issue. They will follow up with me in a week to review the results. For now, I’m very satisfied with the service provided by the staff 👍🏻