Orkin of Decatur, AL

Lorenzo Thomas

Decatur, AL

I have been a loyal customer of Orkin Pest Control for years. Because of the excess rain we have been experiencing in our area coupled with long periods of humidity, our home accumulated an influx of spider webs along our perimeter doors and windows. I called the office and within a couple of days they dispatched an outstanding technician named Samuel Vann Flemons. He was extremely professional, attentive to our concerns and rectified the problem quickly. Great asset to Orkin.

Teri Kobold

Decatur, AL

My service man was on time efficient and very friendly. He took care of my wasp situation. I am so very happy. I would choose Orkin again for this area. I just needed a one or two time treatment. The other places I contacted wanted me to sign up for a year contract. Thank you so much for being Orkin. My treatment specialist was great.

Brianna Gleason

Decatur, AL

Let’s try answering the phones or returning calls. We are paying customers needing a respray and have tried to get in touch with your office for 3 days now with no success. Business etiquette is a dying art these days. EDIT: Company responded to my low review of not answering calls to recommend that I CALL. I just did that yet again, 9 hours later and left yet another message. How about you reach out to ME to discuss at the number I left on the 4 voicemails.

Kristin Johnson

Decatur, AL

Men’s was the first person I spoke with. She was perfect for her role on the team. She is pleasant, easy to talk to and very patient! The communication is impeccable. I had text reminders about the upcoming apt a phone call from Tommy, to let me know the timeframe would be delayed and auto updates letting me know he was headed there and when he arrived. I had another tech reach out by text to schedule a complimentary inspection. I was a bit confused about this one because I thought the tech coming out at the previously scheduled time was doing everything. The second inspection was complimentary though and focused on entry/exit points. He wasn’t able to make the set time but did communicate with the tenant to let her know. Overall A+ on communication!

April Pruitt

Decatur, AL

Great service our technician came out fast did his job and provided us with answers to all of our questions. Jacob was AMAZING and I pray we get him again. This man needs a raise and he needs it now.

Teresa Welch

Decatur, AL

It started out well, but I’m almost 900$ in and they told me( since there were no active live bugs they are through. No live bugs? I have kept bugs I’ve killed.i have proof. Do you really think I would keep my house and life turned upside down if I weren’t seeing bugs. Obviously you can’t get rid of them. I won’t be paying you any more money for something you obviously can’t take care of. I’ll hire someone else. You should have asked me if there were still live bugs. Not assumed. Your tech said ( odd job) why?

Brian Bradley

Decatur, AL

Jose was prompt and very thorough in checking both attics, crawl space, interior of house and garage along with outside. He recommended several options, explaining the "why" for each and itemizing individual costs. He was very professional but also quite personable--a valued employee!

Brina Bre256

Decatur, AL

I basically donated money to this establishment, because the partial treatments was mediocre. I live in a two story and they would only treat the first floor. The second treatment got rescheduled by Orkin, said it was too soon. One guy kept asking personal questions, which made me uncomfortable. I called to cancel and was told to give them another try, to see how my second treatment would go. Well, it didn't. It surely seems like a water treatment. I had to go out to home depot after the first treatment to purchase pesticides and started treating myself. It's a new construction home and we really needed a good pest company. Bugs kept reappearing and they would never come out when schedule. I called a few times to speak with a manager and they continue to dodge me. I asked for a refund and all I received was $18 for the partial month that the service was canceled. And I still haven't heard back from the manager ans it's been at leastvtwo months now. Madison, AL

Ryan Dragan

Decatur, AL

My wife had Orkin come to our property because we saw a mouse inside of our house. A home inspector showed up and looked around the house and seemed to be very knowledgeable and wanting to help with our issue. He said that the he found two new nests and one old nest in our attic and that based on the evidence, we had a few families of mice living in our house. He then explained that it's going to start getting worse since the mice are now desperate enough to make themselves visible to us. He then reviewed the three solutions, effectiveness of said solutions, the price, and his personal recommendation. - The lowest solution cost approximately $2.5k and was a temporary band-aid - The middle solution, and his recommendation, was $10-12k and was a more longer term band-aid - The last solution was the full remediation and came in at $17-20k We commented that we were concerned about the infestation based on his inspection but that the prices were a lot higher than we anticipated. He then suggested a HELOC among other financing options and explained a few more times as to why it's important to go with at least his recommendation. After he left and I had time to think about the interaction, I began to second guess the information he provided because he really laid on the salesman schtick towards the end. I also found it strange that he was able to locate and identify tunnels, droppings, two new nests/one old nest, etc., without ever actually entering our attic (he climbed up the ladder enough to shine a flashlight around for 15-20 seconds at most). We ended up having two more companies out for additional opinions, and believe it or not, both companies came back with the same assessment: no infestation and both were able to identify the recent entry point for the mice. After being told about Orkin's inspection and findings, they said they saw evidence of a very old nest but no evidence of new nests, droppings, tunnels, etc., the the Orkin guy identified in 20 seconds. I'm only leaving this review because of the surprising lack of morality on display by this company. He came to my house, saw that we had five young kids, and still thought it was a good idea to try and con us into spending $10k+ for his imaginary infestation. They only care about hitting their numbers. Do yourself a favor and call a local company and always get additional opinions.

Vanessa Klaiss

Decatur, AL

I’m actually in the process of looking for alternative pest control providers because Orkin doesn’t seem to spray for what you want them too! Only what they want to! All they ever do is spray for mosquitoes and I pay for to have everything done, especially wasps since that’s why I needed in the first place! Well they were just here about 2 weeks ago and I have like 3 wasps nest around my deck!!! I recommend someone else!!!