Fox Pest Control of Shrub Oak, NY

Pam Pitt

Shrub Oak, NY

Darrel is awesome! He communicates clearly, is reliable, and always makes sure he’s providing stellar service. It’s such a relief to work with someone who takes pride in what they do and keeps you informed every step of the way. Highly recommend!

Philippe Darmont

Shrub Oak, NY

Chris is very nice, polite, and very professionnel. He checked every base station, close and seal all the entrances from outside to inside. He put some traps to help and also to put a cover vent outside so no rodents can come inside anymore. He went beyond his job.

Jon O

Shrub Oak, NY

I had a very disappointing experience with this pest control company. The information provided during the sales process was inaccurate and misleading, which directly influenced my decision to sign up for service. When I later attempted to cancel after realizing the discrepancies, the company refused to honor the cancellation and was extremely uncooperative. Transparency and honesty are critical in service-based businesses, and unfortunately that was not my experience here. I would strongly recommend that others review all terms carefully and get everything in writing before committing.

Gina Layne

Shrub Oak, NY

Hello, I would like to let you know that I am very happy with your service and truly appreciate that Wesley Thompson is currently assigned to my account. I would be grateful if he could continue servicing my account going forward. The last time he came, I was quite nervous because of the snake situation, but I found him to be very professional, courteous, and reassuring. He made me feel much more at ease. Thank you for your continued excellent service. Sincerely, Gina Layne-Holman

Jane

Shrub Oak, NY

We had our first service visit and our technician was Chris. It's our first time using a professional pest control company and I had a lot of questions and concerns. Chris was friendly, thorough and knowledgeable. He put me at ease. I'm glad that he was sent to us. I feel that we're in good hands now and on a good path with this company.

Linda Pappalardo

Shrub Oak, NY

I had the pleasure of working with Luis today. We have had a few different guys come since we began in July but he’s our go to now. He’s thorough, friendly and knowledgeable. Asked me great questions and answered all of my questions! We are definitely seeing a difference in our pest management over time. Highly recommend!

Daniel Pinkwater

Shrub Oak, NY

Alex appeared on time, appeared to know what he was doing and explained things clearly. We agreed he would contact me and make an appointment to return in one month (December) to check/renew the baits inside the house. He DID NOT tell me the paper he had me sign as he left was a contract! I assumed it was a receipt. I am pretty sure he thought it had been explained to me by Andrew and Brandon because I told him I had satisfactory talk with them. But this did not happen. I spoke to Maddy in the Utah office, and this contract is voided--we will define a new deal. None of this is Alex's problem. I look forward to seeing him for indoor service in early December 2025.

Lisa Hodgkinson

Shrub Oak, NY

My technician Wesly from Fox Pest Control was fantastic—thorough, friendly, and professional. He took the time to explain everything clearly and answered all my questions with precise and informative communication. I really appreciated his attention to detail and the care he put into the service. Highly recommend!

Pamela Schwartz

Shrub Oak, NY

Have been quite disappointed with the service. First we had our sentricon (termite baits) replaced. They didn't remove the majority of the old ones and placed the new ones in our yard (unsightly) and broke a water pipe to our sprinkler system. We asked to have a manager come out. They never sent a manager. They removed the ones in our yard and placed new ones closer to the house but didn't remove several of the old ones. Less than a year later the new sentricon traps had lids popping off and coming half way out of the ground. Another person came and pushed them into the ground and finally removed several of the old traps. After many phone call and emails and reminders, I finally got reimbursed for the pipe they broke. We have been trying to control wasps. They will come and remove a nest if you find one. Then they treat where you tell them to (why? I not the insect expert). They drove the wasps to the eaves of our roof and told us it was their policy that no one gets on a ladder to treat the roof. Because they wouldn't treat them we started having wasps in our house. I had to ask over and over for a manager or senior person. When I finally got someone (who wasn't a manager) they got on a ladder "this one time only". Guess what, that treatment to the roof stopped the wasps coming in our house. I had to beg them to get someone on the roof for weeks. We just had an inspector come by to do a yearly inspection. I told her about how we were disappointed with the service and how they only seem to treat where we point our the problem instead of treating our property more globally. She went to the attic and noticed some dead bees or wasps. She then spent so much time letting me know that they do insulation and trying to sell me another service that she clearly missed a giant wasps nest in the front of our house right next to our from door (photo attached). When I called to have someone come out, they couldn't have someone come out for over 2 weeks. I asked to speak with a manager and after 30 minutes on the phone and on hold, still no manager scheduled. I bought wasp spray to keep the activity down until they can come. I would break our contract but I have another year and it would cost $250 to get out of the contract early. The only helpful person is Ron who is one of the people who comes out to treat the house. He is respectful and friendly and I have asked for only him to come treat our house. He is the only good thing about Fox Pest Control. Unfortunately, I have had another worker come to the house who was rude and disrespectful and left without doing the job. I keep getting apologies for all the mistakes but no accountability. Once they have you in a contract, there is no consistency. The left hand doesn't know what the right hand is doing. And I have yet to see any "pest control" and it has been a year.

Wayne Laytin

Shrub Oak, NY

Technician Alexis Markowski outperformed my expectations.She was professional,thorough, explained everything that she observed, and her plan of treatment. She was not rushed, and was so very personable. I am going to recommend Fox Pest control to any neighbors that have a pest issue in the future. I thank your company for its quick appointment scheduling and for sending such an excellent technician.