Terminix of Colby, WI

Qazee Parker

Colby, WI

Brian Eckert has been treating our house from the start of this year and he is great! He does a thorough job and he's also very educational; he explains what he's doing and why, and he gives us tips on taking care of new problems/infestations. It's bittersweet to see him - infestations aren't fun but Brian takes care of it!

dana madalon

Colby, WI

Terrible, terrible customer service. I set up an appointment and waited during the 4 hour window only to be told when no one showed up that they scheduled it with a technician who doesn't cover my city. So, I rescheduled. Next guy did show up, however, despite me telling him the issue was in my attic, he didn't bring a ladder and wouldn't use mine. So, I rescheduled a third time. Again, despite me confirming they had everything properly noted, I wait during the 4 hour window and no one showed up. Upon calling, I was told AGAIN they scheduled it with someone who doesn't cover my city. I was then called by a manager who YELLED at me because I should have known the guy who did show up wouldn't use my ladder. He had no apologies about me having to sit for two appointments that they screwed up. Terrible, terrible, terrible customer service.

Nikki Guarino

Colby, WI

The worst customer service I have ever witnessed. Have been trying to contact them since OCTOBER 2024 when they installed termite bait stations. Finally in June 2025 David came out and gave me his personal work cell so I can get in easy contact with him. I am pretty sure he blocked me because I cannot get a hold of him anymore. You can't ever get ahold of anyone other than the national line (trust me, I have called every number, even "local" numbers, they all go to the same general line) and they can only put things "in your file." DO NOT USE THEM if you want an actual helpful company. Mostly posting this negative review so someone will actually call me back?!?!

Susan Crews

Colby, WI

I've had Terminix for years and it was fine .last year 2024 I paid the year in advance as usual and I have not received Any services. I have repeatedly called usually no callback but I did get a callback twice and I got an appointment made. NO SHOW. When I called about that after several attempts I got another appointment. NO SHOW AGAIN. No money back no service. To be fair I was called by someone who seemed like she was maybe going to be able to help. When I finally called the number I was on hold on for almost an hour and then I hung up. All the years before 2024 were good. 2024/2025 has been very disappointing.

Michael K

Colby, WI

Brian has been our service tech since we signed with the company a year or two ago and has been fantastic to work with. Very professional, friendly and helpful. Always contacts me prior to his visits to let me know he’s coming and when to expect him. 5+ stars for Brian. Have very recently had some issues with the company, however, that have yet to be resolved which could change my review of the company and their practices.

Mary T

Colby, WI

Excellent service, Brian is informative and so helpful. I’ve used Terminix Wil-kil for years for a wasp and fly problem, and I wouldn’t use anyone else. They do a great job!

Gail Patten

Colby, WI

Brian from Terminix arrived at my house today to spray the box elder bugs that have infested my property. He was very friendly, and helpful as he answered all my questions precisely and quickly. I felt confident that he would do the best he could to rid my property of these PESTS!!

Jimmy Ryan

Colby, WI

Our service tech, Justin, was an absolute joy. His professionalism and attention to detail was unmatched. He answered all our questions, He solicited input from us to better inform his approach to our property. 100% satisfaction. He did a heck of a job!

Annabella Wedekind

Colby, WI

Marcus and his team were amazing. They helped our company with pest control. They were super fast and professional. They helped us get over 50 properties done in 2 work days. Highly recommend!

Denise B. O'Hora-Webb

Colby, WI

Great communication from our technician Brian. He let us know the day prior when he would be coming. He serviced our rodent bait stations and decided to not spray around the house due to the rain rather than just do it and not have it be effective. I appreciated that so we could reschedule. He was very easy to work with. The rodent service has kept the mice out of our house.