Terminix of Alba, TX

Kwenlion Moore

Alba, TX

My service technician with Terminix is always Stephen Mitchell and he does an amazing job keeping our home pest free, inside and outside. Not only does Stephen do an amazing job, his customer service skills are top notch. We look forward to his visit every 3 months.

Cheryl Annette

Alba, TX

Cliff has serviced our home for several years, and he always provides exceptional work and communication. He is great about checking with us for any specific pest control needs before routine visits and follows up to ensure the work has been effective.

photosaurus

Alba, TX

Clifford Fivecoat recently serviced my account for Quarterly General Pest Control. This periodic interaction only emphases how engaged, focused, & efficient he is with regard to the tasks performed. But just as important to me as a customer, his consistently friendly, polite yet professional, and ALWAYS positive attitude reflect a rather genuine demeanor perfectly suited for service tech/management. This is a guy TERMINIX wants on their team, and needs to keep on their team!

Kathy Thomason

Alba, TX

Terry always checks with me to see if anything in particular needs his attention. If so, he lets me know exactly what he’s going to do to take care of the problem and then continues with any other appropriate treatments. He is very thorough and always tells me when he has completed the service before he leaves. He’s very pleasant to work with.

Laura Hughes

Alba, TX

I’m very pleased with the Terminix service that we have had for many years. Our tech, Cliff, is always professional and always makes sure that our home is taken care of. He is the best!!!! Would highly recommend him to anyone.

Xandra Ames

Alba, TX

Hands down Cliff Fivecoat has the best customer service we’ve ever experienced. He is reliable, consistent, and very informative! If you’re able to request a Terminix Tech, I would request Cliff!

Marie Thomas

Alba, TX

Clifford has been our Terminix guy for awhile and always does a great job! Since he’s been coming we haven’t had any spiders or ants and no more rats! He’s happy to answer any question, even from my kiddos and does great explaining things. We are grateful for his service.

Julie Sweet

Alba, TX

I would not recommend this branch to anyone. I am writing a review to possibly get help this way. We have been in contact with customer service with two escalated phone calls to the Sulphur Springs office. We have been trying to resolve an issue with attic insulation for several weeks now and no resolution in sight. Management will not answer phone nor call back.

Kirk Davis

Alba, TX

We always receive a communication prior to arrival and following our service. Our technician is very professional, friendly, thorough and quick. He keeps us advised of our pest problems and comes up with solutions.

geovanny ponce

Alba, TX

This review is not for this specific branch, but for the company as a whole. We had someone come out and ultimately my wife signed up for a monthly service. After a few months the ants around our house were actually worse, and I had to buy my own products to treat it. We still had bees around the perimeter of the house that was also covered but persisted. I tried to cancel service since it was not working for us, no matter if they came out twice a month, which is as often as they can, but they said we were under contact and they could not cancel the service, nor look into minimizing our plan. I spoke 3 separate times with a customer service rep to get me in contact with a branch manager and was assured someone would be reaching out to me, but I have never gotten any response. So, I am having to pay for a service that does not work, for the remainder of the contract and do not recommend Terminix due to the customer service and ability to pest control. Also, if you do not call to have them come out to your property, they will not do so on their own and allow you to keep paying monthly for bait traps. I don't believe in being held liable to pay for a service that is not working albeit a contract was signed. I say without prejudice that a business should not handle clients in this manner.