Terminix of Broken Arrow, OK

Dan Christophel

Broken Arrow, OK

You rate poorly on bed bug control. I had two maybe three treatments starting in January thru March I think and the bugs have come back with a vengeance. I don’t know what my CONTRACT says.

Jimmy Deaton

Broken Arrow, OK

Our technician, Andrew, was courteous, thorough, and experienced. He took the time to explain everything he was going to do. Then, afterward, he came to tell us what he had found, and what he did about it. He was very kind and just an incredible person and representative of the company.

Anissa Mcgillem

Broken Arrow, OK

Andrew was very hands on hand ,straight up honest great attitude,he took time out to explain Wat will and Wat to expect in future. Told us Wat we should do from today until ? He is satisfied. Could take long time but as long as we work together as a team everything should go as planned.

Reggie Thomas

Broken Arrow, OK

I have used Terminex for years and their products are useful and seem fairly effective. However, the biggest frustration is that the communication between each Terminex department needs improvement. The scheduling team does not seem to have been made aware of what the homeowner was advised by the sales team to be completed at the appointment. Then, the tech on the ground does not seem to have been advised by the scheduling team exactly what was to be completed at the visit. The tech seems to have been made unaware of the different tasks that were to be completed at the residence visit and the usual tech response is "I'll let my supervisor know and they will get that rescheduled as I don't have that on my truck." The tech is very friendly and apologetic for the mix up. Unfortunately, a call back is rarely received and the homeowner has to complete the follow up with Terminex to get the promised treatment tasks.

Joyce E Casady

Broken Arrow, OK

Andrew was an amazing guy. He explained everything well. He suggested things after I made inquiries about other services. I am happy to say that I am impressed with this young man and his willingness to do all he could to help me with my issues. I feel very comfortable with his approach to caring for my needs.

Misty Ward

Broken Arrow, OK

When I called to set up service, I didn’t have all needed info, the customer service rep offered to call me back the following evening and did so! She was very kind and helpful. The tech worked with me to fit into my schedule to get us pest control very quickly. And when the tech came out, Andrew (manager) was very kind and had excellent customer service. He also answered questions I had once I returned home in the evening. I am very pleased with the customer service and have faith that the treatments will be effective.

Jerriann Taylor

Broken Arrow, OK

Today was the first treatment. The guy that came was very kind and very through and spent what I felt was a long time treating my house. I was under contract with a different pest control company for a year and it just didn't help at all so I have a huge infestation of roaches. He was very understanding and put me at ease. I feel so much better just after the first treatment. Thank you so much terminex.

Christian Grandma's

Broken Arrow, OK

Came out to our house with no prior communication and then sent a bill in the mail for $165. We moved into our house 5 months ago and have had no communication with them whatsoever. When we called, they said that the previous home owners spoke on our behalf to say that we would like to continue the service. THAT IS NOT LEGAL. We signed no contract and had no contact stating that we would like to start or continue a service with them. On top of that, we had no clue they even came to the house. Our back yard is not accessible unless we unlock the gate and neither me nor my husband has any clue anyone even came by. So what was the $165 bill for??? Spraying the front of our house? We may have picked up the service if they would have reached out, but now we will never look to doing business with them again!

John Fowler

Broken Arrow, OK

Just received a random bill for $165. Never used or singed up for service in this area. They claimed a technician came to my house and conducted services without my knowledge. I will never be using this business. Customer support wasn't any help either. They said they would put in a request to have it reviewed.

David Cole

Broken Arrow, OK

I was quoted $600 initial service fee of an $1100 annual contract. They promised a team would come out and do the whole house. What I got was 1 person who had 45mins to do a standard service. I felt completely ripped off. I had to fire the guy before he started. Orkin is going to charge $160 for the same initial service and has a guarantee. Don't waste your time on this clown show.