Terminix of Smyrna, NY

Sue Cooke

Smyrna, NY

We have been Terminex customers for many years. Our technician Jeff always makes sure we are ok during our regular visits. Last year we had a horrible rodent problem that he treated. Since then the problem has been solved. We also added termite protection as well. During his last visit he recommended adding more insulation to protect against ice dams and heat loss which we plan on doing soon. Jeff is personable, respectful of our property and very knowledgeable about pest control. Highly recommend!

DougDuncan412

Smyrna, NY

Our experience with Terminix was nothing but five star! They were on time every time did what they said they were going to do and answered any and every question we had! The treatments were effective and we would recommend Terminix every time

Peggy Higham

Smyrna, NY

We have had a great experience with Terminex, thanks to Martin McGuane. He did a very thorough job around the exterior of our house – inspecting, removing spiderwebs, and spraying where necessary. He explained everything to me, including how to keep the family and pets safe, especially around those areas.

Courtney

Smyrna, NY

Buyer Beware! If you're looking to be mislead, scammed on service, overcharged, manipulated, etc...Terminix is your company! If you have mice, do not fall for the exclusion service! The free in home inspection is a sales representative who will use every sales technique in the book. Do not fall for it! You can complete the exclusion service on your own...you will save yourself money, time and a headache! Get the insulating foam and use it under vinyl siding, cracks around doors/windows, chimneys, and the foundation of your home. Buy your own mouse traps, sticky pads and bait as you will pay a fortune for them to bring the same things. The customer service representatives have no idea what's going on, you will be told something different each time you call. To get you off the phone, they promise that management will reach out via phone. You will not hear from management. I should have canceled sooner. Please do not fall for the scam like I did.

Jamie Roberts

Smyrna, NY

Michael Sablich came to rid my house of fleas. First time ever having any kind of infestation. He was extremely thorough, extreme knowledgeable, very friendly, and answered every question I asked with expertise. Great guy and very helpful!

Melissa Reagan

Smyrna, NY

Had two appointments, one being on a Saturday, waited around for hours for no one to show up. Sit on hold forever when you call and they have no explanation for why the tech didn’t show up but they’d be more than happy to reschedule you for another day of wasting your time because they won’t show for the reschedule either. Zero stars.

Ashley Dininny

Smyrna, NY

I’ve had a great experience with Terminix at my home, and I want to especially highlight Robert Kirkland for his outstanding service. He has been incredibly helpful, professional, and knowledgeable every step of the way. Mr. Kirkland takes the time to explain everything thoroughly and ensures I feel confident and supported with each visit. It’s clear he truly cares about providing excellent customer service. I appreciate his reliability and dedication—he’s a true asset to your team!

Gerald Lyndes

Smyrna, NY

Michael is the type of employee you only hope you can find to represent your business. He communicated with me very well setting my expectations with the plan and process to remove the hornets as well as make sure they stay away. Today he followed up spraying areas a few hornets were trying to start a new home. Job well done, again! Thanks Terminix and Michael.

Mark H.

Smyrna, NY

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless to say this has been the worst experience. It's been 2...

Emma Haines Burnham

Smyrna, NY

Avoid at all costs. The pest control tech they send out originally, while very nice, is nothing more than a salesman who is there to sell a more expensive service to you. Unfortunately I did fall for this .They sold me on a very expensive exclusion service for rodents in our wall. The service cost 1800$ and three weeks later the mice in our wall ate alive and well. The tech also took less than a half hour to perform the service. I have reached out multiple times for a refund as this service was not done properly at all. I am unable to even reach customer service or get a response from the manager. They claim that they will refund you if you aren’t satisfied but clearly will completely ignore customer issues to try and get out of this. The wasp treatment they did was also ineffective, but I’m honestly less worried about that then the complete scam of an “exclusion” that they did for us