Terminix of Jacksonville, NY

Courtney

Jacksonville, NY

Buyer Beware! If you're looking to be mislead, scammed on service, overcharged, manipulated, etc...Terminix is your company! If you have mice, do not fall for the exclusion service! The free in home inspection is a sales representative who will use every sales technique in the book. Do not fall for it! You can complete the exclusion service on your own...you will save yourself money, time and a headache! Get the insulating foam and use it under vinyl siding, cracks around doors/windows, chimneys, and the foundation of your home. Buy your own mouse traps, sticky pads and bait as you will pay a fortune for them to bring the same things. The customer service representatives have no idea what's going on, you will be told something different each time you call. To get you off the phone, they promise that management will reach out via phone. You will not hear from management. I should have canceled sooner. Please do not fall for the scam like I did.

Jamie Roberts

Jacksonville, NY

Michael Sablich came to rid my house of fleas. First time ever having any kind of infestation. He was extremely thorough, extreme knowledgeable, very friendly, and answered every question I asked with expertise. Great guy and very helpful!

Melissa Reagan

Jacksonville, NY

Had two appointments, one being on a Saturday, waited around for hours for no one to show up. Sit on hold forever when you call and they have no explanation for why the tech didn’t show up but they’d be more than happy to reschedule you for another day of wasting your time because they won’t show for the reschedule either. Zero stars.

Ashley Dininny

Jacksonville, NY

I’ve had a great experience with Terminix at my home, and I want to especially highlight Robert Kirkland for his outstanding service. He has been incredibly helpful, professional, and knowledgeable every step of the way. Mr. Kirkland takes the time to explain everything thoroughly and ensures I feel confident and supported with each visit. It’s clear he truly cares about providing excellent customer service. I appreciate his reliability and dedication—he’s a true asset to your team!

Gerald Lyndes

Jacksonville, NY

Michael is the type of employee you only hope you can find to represent your business. He communicated with me very well setting my expectations with the plan and process to remove the hornets as well as make sure they stay away. Today he followed up spraying areas a few hornets were trying to start a new home. Job well done, again! Thanks Terminix and Michael.

Mark H.

Jacksonville, NY

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless to say this has been the worst experience. It's been 2...

Emma Haines Burnham

Jacksonville, NY

Avoid at all costs. The pest control tech they send out originally, while very nice, is nothing more than a salesman who is there to sell a more expensive service to you. Unfortunately I did fall for this .They sold me on a very expensive exclusion service for rodents in our wall. The service cost 1800$ and three weeks later the mice in our wall ate alive and well. The tech also took less than a half hour to perform the service. I have reached out multiple times for a refund as this service was not done properly at all. I am unable to even reach customer service or get a response from the manager. They claim that they will refund you if you aren’t satisfied but clearly will completely ignore customer issues to try and get out of this. The wasp treatment they did was also ineffective, but I’m honestly less worried about that then the complete scam of an “exclusion” that they did for us

Jennifer Hiras

Jacksonville, NY

Rob has been treating our home for years to great effect. He is always on time and communicative. He lets me know when he will arrive, and sticks to it. He asks questions if we are having any problem areas and follows up to see if there are any issues afterwards. Thanks Rob!

Jessica O'Connor

Jacksonville, NY

I am so grateful for our Terminix tech Rob. He has kept our home pest-free for a couple years now and is always friendly and kind. It’s so handy that most of the treatments can be done externally so he rarely even needs to come in the house.

Lisa Wert

Jacksonville, NY

My technician listens to my needs and takes care of me quickly! He has always notified me the day before coming to find out if there is anything special that needs to be taken care of. We appreciate his flexibility to stop by if any problems arise.