Terminix of Novi, MI

Lindsay Hoag-Stern

Novi, MI

After 9 years of excellent customer service, we’ve officially terminated our contract. With the merging of two companies, came a collision of not doing right for us while sharing we may have to spend an additional $3K for services we’ve already been paying for all along. In addition, no one has returned our call since mid-January as we even offered to make it deal. One word of advice, make sure any rep that visits your home can share with you all they’ve done for you to-date so you know they’ve got your back.

Jayla Fox

Novi, MI

I paid $300 for two pest control services. The first appointment went fine, the second appointment has been an absolute disaster. I have had TWO no call no shows. Saturday was my original appointment, they were scheduled to come between 12pm-5:30, I waited until 5:30 and called to find out the technician was not coming. I was rescheduled for Monday between 12-5, ANOTHER no call no show, this is very inconvenient, unprofessional and inconsiderate of my time. I left work early to make sure I was home to let them in and I had someone else leave work early to be here as well, nothing! I then called their main number and was told I was rescheduled to Wednesday afternoon without my knowledge, I wasn’t even told they weren’t coming! I am VERY unhappy and will need resolution, this is not what I signed up for! I would have went with Orkin if I had known they were as unprofessional as this.

Brent G Hemenway

Novi, MI

Nick is the technician who services my property and he is amazing. He is so thorough and informative that my questions have answers before they're asked. Even in winter when I have minimal pest problems he is so efficient and prepared that I realize immediately how having a service contract is such a benefit. What a professional! Thanks for all of your good work year round and happy holidays.

Bryan McCready

Novi, MI

Randy, the supervisor of the team that came to my house has been absolutely awesome. It’s really hard to find employees of his caliber. After running a business for 40 years, I can attest to this. He is Truly, a great asset for Terminix has done a wonderful job for me. I can’t see enough.

Brandon Broner

Novi, MI

Update: shows the incompetence level of this company, the company asked me for my Service address when my review isn’t even about a service. 🤦‍♂️ This company lied to me upon my hiring, I was hired here to be a route technician that receives a handsome salary for high paying commissions and bonuses that would attract any seasoned experienced technician like myself, upon me signing my offer letter for the route technician position, they attempted to backdoor me into working for their bed bug department that has no commissions or bonuses without my knowledge. I confronted their manager Jeff about it and he confirmed that they were trying to sneak and push me to bed bugs in text messages that I still have, a position i did not apply or interview for. I spoke with a woman named Kimberly in their corporate office that assured me that I could just apply for any other position within rentakill, and in doing so I have received 0 call backs after I voiced concerns about the management at this canton branch, in which I’m 100% is retaliatory and I’m 100% certain that’s ILLEGAL in Michigan. This company is a sham, if they would lie to their employees faces imagine what they would lie to their customers about.

Pamela Schneider

Novi, MI

Nick was so very polite and thorough as he treated my house inside and out. I especially appreciated that he scheduled a follow up to determine if our treatment was effective for identifying any spiders inside as we have been experiencing some bites at night when sleeping. Thank you.

wendy hayes

Novi, MI

I visited a building that had a bed bug infestation. I then started getting bites in my own home so I scheduled a free bed bug inspection. The tech Chris M. (Canton, MI) was extremely thorough in his evaluation. He is very knowledgeable and informative. Luckily he found no evidence of bed bugs. I appreciate his honesty tremendously. Very professional. A+ in my book

Grace Hudson

Novi, MI

My husband & I had a great experience with Nicholas Dementer. First & foremost, he sent a message outlining his arrival time. He was punctual, professional and incredibly thorough in terms of answering our questions as well as addressing our pest control issues. We were impressed with his attention to details and his knowledge of the Company’s service. We would highly recommend Mr. Dementer for anyone in need of a reliable pest control service.

Mike S.

Novi, MI

I made 3 appointments within 9 days, and no one showed up for any. They had lame excuses of communication problems between their national call center and...

Dana Leischner

Novi, MI

We’ve been using Terminix for over 6 years now. Not only is the service great, but having the same WONDERFUL technician makes all the difference in the world! Daniel Brown is such a hard working, kind, compassionate, and educated technician. He’s a major reason why we love our service and would never consider another company. We live on property with lots of nature, so this regular service keeps the bugs and critters at bay! 10/10 ❤️