Terminix of Novi, MI

Tate Green

Novi, MI

If I could give them 0 stars i would. They took my money, thousands of dollars for a home exclusion service ans then did almost nothing. They patched up some siding and set a trap and never came back. They never baited the trap or caught anything. I tried to call over and over but they never showed. Absolutely useless. I now have a trap that has sat empty for a year.

Dev the Michigander

Novi, MI

We scheduled for ant infestation paid $220 they came and barely sprayed our house threw some sticky traps down. After they left the ants got worse than before. Called back to reschedule were told “hopefully they come tomorrow but no guarantees.” Asked for a refund and got told we can’t get a refund if they came to our house. The “technician” never looked in our attic or crawlspace which we told them was full of ants. Never sprayed the yard which is covered in ant hills. Biggest waist of$220 I’ve ever spent DONT SPEND MONEY HERE!

Roy Underwood-Abramski

Novi, MI

Unreliable Service I Do Not Recommend Terminix I scheduled an appointment with Terminix last week, and no one showed up. After calling, the appointment was rescheduled for today, again, no one arrived at the scheduled time. When I called to follow up, I was told that a technician had contacted me and that I had approved rescheduling for the following day. That is completely inaccurate. I received no call, no message, and gave no such authorization. During the call, the representative attempted to contact local management for clarification but was unable to reach anyone. Roughly 30 minutes after I canceled the service due to the lack of communication and reliability, a technician unexpectedly showed up at my home. This experience reflects a clear breakdown in internal communication and coordination. When a company cannot manage basic scheduling and communication, it raises serious concerns about their ability to deliver consistent, dependable service. I cannot recommend Terminix based on this experience. If you’re looking for a company that values your time and honors scheduled appointments, consider Orkin instead.

Celeste Pickering

Novi, MI

This is the worst company ever!!! 😡 They did not show two appointments in a row after the first appointment, and the appointment, the guy said that he would be over after he was done with his customer and never came and today never showed, and we never got a call from the manager either!! And, now we want a refund and they are delaying on that too since we need the money for a more reliable and dependable company!

Rebecca Johnson

Novi, MI

We had the pleasure of having Matte as our technician, and he was absolutely amazing. After a miscommunication with our salesperson, I honestly was not planning on sticking with Terminix. However, because of Matte, I decided to continue services. He made me feel completely comfortable and confident in the services I was receiving. He was very informative, knowledgeable, and took the time to explain everything clearly while giving me helpful tips. He worked quickly, was professional, and got the job done efficiently. 10 out of 10 we truly appreciate his service!

Browgod

Novi, MI

Huge window 12-5 nobody showed up. Took my whole day off to have nobody show up. Called and was on hold for over 30 mins… and then hung up… they were very unprofessional and gave me the run around. I will be sticking with ORKIN as I have never had these issues with them. Lost a customer right as I was about to fork over $400.

Lary Bailey

Novi, MI

Hello! Our service tech Matte Higley is very through and very customer oriented. We would like him to be our assigned tech from here on. We have been with Terminex for over 20+ years. Very satisfied with our service especially with our old tech who we had for 17 years. In the past 18 months we have had at least 6 different techs. They have all done a great job however there is no continuity. We have to educate the techs about our nature yard and our visiting hummers, every time there is a new tech change, which has been several as I have commented on. I understand Terminex was purchased by an English company and there has been lots of internal and International conflicts during the transition. The way we see this very long transition is,the only thing that has been consistent is the inconsistency. Which is not our problem, however it has become our problem as I have mentioned. As I mentioned earlier, Matte Higley is a tech who we would like to continue handling our service, can someone make that happen for us??? I am also curious about 2 other items. Why is it that our area has become a revolving door for managers. Seems to me, that means the top management has no clue of what is going on or the new English owners have no idea how to run a U.S. company and what the priorities should be? Also one last item, the English companies name, I hope that does not replace the name Terminex, because that really doesn't fit here on the U.S. Like your service and your techs. Would like to have just one in the future. Thanks Lary & Deborah

Mary Farmer

Novi, MI

Terminix did not show up for my inspection appointment I booked through their texting service (that they recommended when I called). After they didn’t show up on time, I spent nearly an hour on hold on the phone trying to figure out where they were and eventually had to give up because I couldn’t waste more than 2 hours of my day on this between them not showing up and then the extended hold time. I tried the texting option to get support for my missed appointment but they took an hour to respond then didn’t read back to know what I was asking. When I didn’t respond in 10 minutes (because I was making lunch for my family) they ended the conversation and set a survey and I had to start over. If you’re thinking about using Terminix, don’t, run in the other direction.

Seth Reinhart

Novi, MI

Horrible service and customers service makes you wait for ever. They do not return calls and the home service was a joke. The guy came to my house to remove mice, was told they cleaned out heat ducts and was told they would show possible entry points, that didn’t happen and put a few traps down then left. All thing I have been doing myself and could have done without them and they won’t refund because a service was rendered yet I wasn’t satisfied with the service so how do they justify that. Do a service and then the customer will know weather they liked it or not then decided to continue or cancel is usually how that works but not at terminix they said a service was done but how would I know I wasn’t satisfied without them giving me a reason to be? The whole process has been ridiculous and I will never return and I’ll be passing along to anyone else I know with any pest issues I know they will be losing at least three more customers unless this is resolved.

Robbie Parente

Novi, MI

Scheduled an inspection last week. Because there is an animal in the ceiling of the house my partner and I recently bought. We received one email to confirm said appointment. Thought everything was good. The window is now closed... And never showed up. Called the customer service number and was told it would be a 20 min wait so now been waiting for a call back for about an hour. Horribly unorganized company would not recommend.