Terminix of Mason, MI

Steve Ketchum

Mason, MI

I had an inspection set up for 07/20/2026. A few days ago a tech reached out while I was at work about coming on a different day and time. I couldn't change the time so I kept my original time slot. Monday July 20th from 10am to 1130am was my slot. Not a single call or text to inform me no one was coming. Now this morning over 24 hours later I get a call asking to set up a time. This seems like very poorly ran business model to me. I was in sales so ghosting is bad.

Linda Barra

Mason, MI

This was our 2nd spray. 1st time with Jason. He thoroughly advised the service for today and answered all my questions. He helped me understand how the spray options treat the bugs and he is extremely considerate about pets in my home. Thank you so much.

Bryann Books

Mason, MI

I would give this company 0 stars if I could. The service was terrible, the customer service was worse. We would call to do various things and they would have record of the call but no notes left. We finally requested to cancel at the end of April, but they didn’t cancel, they then charged us for May and June. We moved and we want nothing to do with transferring services. They offered to wave June’s fee but not May. They stated they had a phone log but not notes- again. We have made SO many calls to this company that are not recorded or go nowhere. Please please find someone else to hire for pest needs.

Sam Bates

Mason, MI

Splitting the difference - the local team has been helpful and honest, but the main office does not forward customer service concerns in a timely manner, if at all. If you have an issue, make sure you get in touch with the local team because calling the 800 number might not get your issue resolved.

Jean Kempa

Mason, MI

The gentleman was very nice. He explained things very well. Before he worked and after he worked. He was very helpful. The rest of the questions seem to have nothing to do with what went on today.

Julianna

Mason, MI

I’ve had this office change timing on me resulting in them not showing up twice. The only thing that is slightly redeeming about them was Dustin their manager that was super helpful and knowledgeable when I finally got someone out. They won’t respect your time windows or appointments. This is the second full day that I’ve waited around for them to no show on me. Each time I had to call them to get any updates then they blamed their not showing up based on how far we are from their home office. Unfortunately we did not get to pick the office but were assigned it by terminex.

Sarah Hanke

Mason, MI

Jason was our guy! He was super professional and respectful! He cared that we had animals. He explained everything he was doing and why. He kept communication with me when he was on his way. I felt very comfortable having him in my home. I would recommend Jason to any of my family and friends! Thank you Jason!

Linda Barrows

Mason, MI

Jason did a wonderful job. He even went back and looked for an activity once he sprayed the outside to see where the most activity was. He hasn’t done the inside yet, but I’m sure he will do just as good job. He put effort into it and that means a lot in my blood. Keep up the good work, Jason.

Stacey Turk

Mason, MI

Your Technician, Shane, went above and beyond. I had fallen and he helped me up. He always does a thorough job but today he was not afraid to help me. He has always been a good worker.

Linda Barrows

Mason, MI

Jason did a wonderful job. He even went back and looked for an activity once he sprayed the outside to see where the most activity was. He hasn’t done the inside yet, but I’m sure he will do just as good job. He put effort into it and that means a lot in my blood. Keep up the good work, Jason.