Terminix of Pepperell, MA

Matt Donnellan

Pepperell, MA

If I could give 0 stars I would! EVERYONE PLEASE READ BEFORE CONTRACTING THEM!!!!! Started off great, was promised they HAD to check every single station as they have to scan them for the report. We'll come to find out they've been skipping 10 stations or more everytime the past 3 months labeling them as inaccessible (yet they placed the traps) make it make sense. No way to contact them directly without putting in a request and that gives them 48 hours to call back otherwise you gotta call them back, again and again and again and again. Extremely overpriced and also went up 2 or 3 times over the past 2 years we used them WITHOUT NOTICE EITHER! But yet to cancel you have to give them 30 day notice so they can still collect your money and skip on some services (shocker). I would love for the branch manager to reach out to me so we can discuss this review and MAYBE get an updated review, or get a lawsuit against them, whatever they perfer.

Christopher Barrett

Pepperell, MA

David provides prompt courteous service. He has helped out with spot issues around the house as they have popped up solving them effectively. 10/10, would recommend.

Shilpi Goyal

Pepperell, MA

This has been one of the worst service experiences. I am never informed about when the technician will arrive. I receive messages stating that the service is complete, even though no one has come. Later the technician arrived on time after my complaint and sent a message a day before, the same issue has occurred again. Even after raising this concern 3–4 times, I am still facing the same problem. This repeated pattern is extremely frustrating. I am being charged every month, but the services outlined in the contract are not being performed. This is unacceptable and needs immediate attention.

Meghan Lever

Pepperell, MA

Terminix has been great at providing quarterly inspections of my house. They are prompt, thorough and always willing to check any area of the house that I have a concern about. They are also great at coming in between inspections if problems arise.

Shauna Lynch

Pepperell, MA

Technician Henry M. went above and beyond explaining steps he was taking and all my options. He really made me feel like a valued customer and went above and beyond the standard “check in” I am so appreciative of Henry’s dedication to customer service. Thank you!

Nancy Guerriero

Pepperell, MA

FRAUD. Our sales representative Michael Sullivan came to our house and explained to my husband and I a service they provided to add calking with metal all along the entire house. This service costs $2,500. Michael said this fee had to paid in advance so we paid. On 2 occasions Terminix sent their employees to take care of this service we paid for. The first employee had no idea what my husband and I were talking about. I called Michael and he said he would send another employee to take care calking the foundation. When this employee got here he said he was only here to set up traps. I called Terminix and canceled. I was assured I would receive my full refund I about 48 hours. Well 1 month later and 8 phone calls still no refund. Every person I have spoken to in the customer service department I feel is speaking from a script. Now I have to take time off from work to file a claim in court then go to court. Which leads to 2 days off from work. Do yourself and everyone you know to stay away from Terminix.

Sean M.

Pepperell, MA

Terminix is a complete and utter FRAUD. Hired them, full pest treatment, rodents, ants...Came first time, did outside foundation around the house, inside,...

Fariha Khalid

Pepperell, MA

I wanted to share that I am very happy with the terminix tech who is working with us. His name is Harry. He is very professional, great with communication, very responsive and very honest with his work. He always listens to our concerns and does whatever is needed to get the issue resolved. It’s been a great experience working with him. There is another tech, Nick, he is also very professional and always willing to help.

Igor Rudfeld

Pepperell, MA

Outstanding service! The inspector who is always on-time acts professionally and explains clearly and easy for a lay person to understand. The work is extremely effective. After struggling for years, we are pests free and looking forward to future reliable coverage. THANK YOU!

Sally Ourieff

Pepperell, MA

We have used Terminix for years and always had a great experience with them. Our home has not had any issues since we have been on their regular maintenance program. Our service provider always lets us know when he is coming and is there on time and does a great job. We would highly recommend them for anything pest related in hour home.