Terminix of Bastrop, LA

Margaret McKenzie

Bastrop, LA

Tyler did an excellent job with taking care of my house. He is super nice. Personable. Answered questions that I had and informed me of what he did and why. I appreciate his kindness and letting me know what's going on. Thank you. He really is good at his job snd takes pride in his work. That is a big plus to me.

Patricia Johnson

Bastrop, LA

Did a very fantastic job. Very attentive to what should be done. The only problem was that he needs a new locator and hopefully you will get one for him. Great customer service. 🤗

Germaine Stewart

Bastrop, LA

The West Monroe, Louisiana Terminix field office is a complete joke. I have reached out numerous times regarding a mice treatment I paid $160 for, and the service was never completed. Technician Cody Evans showed up, sprayed my house for insects instead of addressing the mice issue, then told me he would return to place bait traps. He never came back. I repeatedly contacted the lead supervisor, Paul Gunby, and received no response whatsoever. I then escalated the issue to the corporate office requesting a full refund, and I am still waiting to hear from the local general manager. What’s especially telling is that before my money was paid, I was able to reach both the supervisor and the technician. Once payment was made, all communication stopped. Calls to the local office now go unanswered. This office has zero accountability, terrible communication, and no problem taking money without providing services. I feel completely taken advantage of. Do not trust the West Monroe field office with your money.

Fredrick Adams

Bastrop, LA

I have always had a five-star experience with Joey. He is quite pleasant, very friendly, and competent. He listens to my questions and answers them, always giving great advice.

Lin Rosel

Bastrop, LA

Chris from Terminix came out today to do our annual termite bait inspection. He was very thorough and when he was through, he explained to me what he had done. I was very pleased with his professionalism and friendly attitude. Thanks, Chris! Linda Hill, Monroe

Margaret McKenzie

Bastrop, LA

Cade did an excellent job with taking care of my house. He is super nice. Personable. Answered questions that I had and informed me of what he did and why. I appreciate his kindness and letting me know what's going on. Thank you. He really is good at his job snd takes pride in his work. That is a big plus to me.

Amanda Laing

Bastrop, LA

Edit: It has been a week. No one has come to respray, and no one has called. We are going to cancel. I'm visiting my father, who pays for their services. Purportedly, they cover everything from termites and flying insects to mice and voles. Since I've been here just 4 days, I have caught 8 mice, there are SWARMS of wasps with huge nests everywhere on the exterior of the house, and multiple types of flying bugs inside. Furthermore, after trying to get in touch with them twice now, I still have had not one single conversation with them about this. I am absolutely pissed at the lack of accountability and careless nature of their services. I do not recommend anyone work with this joke of a company!!

Jonathan Adams

Bastrop, LA

Christopher from Terminix was great! He came out inspected all bait stations, replacing more than half of them. He also checked for any suspect areas, including an area outside the zone at my request. He took the time to clearly explain and educated me on termites, patterns, and etc. Thanks Chris!

Matt Henderson

Bastrop, LA

Cody was extremely helpful and educated about his job and the services being provided. He listened carefully offering a knowledgeable solution and ideas for continued services with Terminex. He was happy and provided great customer service with a smile on his face. I feel there was no area he did not cover or offer to cover in my home and with any questions or concerns I had. He explained everything he was doing , and why. This was a great experience.

Sharon Dumas

Bastrop, LA

The technician notified me in advance about the appointment, and called when he arrived at my home. He was very thorough and extremely professional and polite. He introduced himself to me and let me know the results of his findings before he left. He did a wonderful job, and I was very pleased with his service!