Terminix of Sugar Grove, IL

Lori R.

Sugar Grove, IL

HORRIBLE experience! Made my appointment online. Scheduled for today at 5:00 - 6:30 PM. Didn't show or call by 6;30 pm so I called to find out what was...

Keia Mitchell

Sugar Grove, IL

My technician did an amazing job. I would recommend them hands down compared to other companies. Terminix had the most affordable price and their work was impeccable.

Marguerite Czajka

Sugar Grove, IL

The men doing the work were great. Quick, friendly, respectful, and cleaned up area well. The scheduling department was bad, didn’t enter the first date I was given, then scheduled the second date they gave me over 6 hours earlier than they gave me.

Steve DiFrancesco

Sugar Grove, IL

Workers did a good job of cleaning up the waste and insulation removal. The same was true for re- install-ion of the insulation. A small area of the ceiling paster was damaged but repaired within a couple of weeks. Summarizing, I am very happy with the results and work provided. Lastly, the insulation used allowed us to receive a write off on our taxes! A couple of down sides- insulation clean- up could have been better and a small section of the attic access board was left dirty. Steven DiFrancesco 4/22/2025

Kelly Ross

Sugar Grove, IL

I enjoy my quarterly visits with my technician Jose. He is knowledgeable, friendly and professional, while he explains what challenges the current season brings.

I-Li Shie

Sugar Grove, IL

We are very happy with the service provided by Manny of Terminix today. Ever since we replaced our roof by Advocate Construction, squirrels started to move in our attic, it has borrowed us ever since. We hope we will never live with squirrels again.

Mallory Atwood

Sugar Grove, IL

I recently cancelled the contract I had in place for 2+ years and was told the local office would contact me to find out why. No one has contacted me. At first, service was great. The technician was out quarterly and the insect problem inside my house definitely improved. However, last year I noticed a few wasps in my master bedroom. The technician completely ignored my text messages about this issue, even though he had told me to contact him directly any time I noticed increased pest activity. When he arrived for a quarterly service, I mentioned I thought maybe he didn't work there anymore since he hadn't replied after he, once again, told me I could contact him directly. We are all busy, especially in the customer service industry, so I let it go. This year, the wasp issue returned and my husband was stung in the middle of the night. I sent a text to the technician directly. He never replied. I then called customer service in the event the technician no longer worked there or was on vacation. The representative scheduled an appointment for the potential wasp nest to be addressed. The tech, who does still work for Terminix, was unavailable for 2 weeks, and when he arrived, he was not even aware he was here for a wasp problem. He said he was here for the quarterly service. I showed him a picture of the wasps that have been inside. He told us that these are called mud daubers, they are not harmful to humans, and it's only considered an "infestation" if there are 5 or more. We told him that my husband had been stung, but maybe he wasn't listening. He said he would "look around" the house to see what he could find and would let us know. He left, and I never received a follow up. I'm not sure how a technician can check for wasps inside a home if they don't look inside the home. Today, I saw a few wasps outside the master bedroom window, so I went outside and immediately saw at least 5 wasps flying in and out of the attic vent. It is clear the technician hardly assessed. I have spent a ton of money on Terminix's services, to include a preventative contract, a carpenter ant removal service, and getting the attic insulated when I bought my home in 2022. I am extremely disappointed that 1. no one ever contacted me to see what happened and 2. that I very easily found the entry point and now I will have to pay another service provider to handle this issue.

inkyung kim

Sugar Grove, IL

Very bad customer service. Whenever i ask, their answer is I don’t know. They are supposed to come to inspect our attics since we have animals inside plus we have excursion plan. But no show up x3. Cannot even talk to manager per customer agent. They are just taking my money and do not send technician when needed. I would like to dispute the charge. Very very disappointed —————————- On top of that, we had insulation from Terminix too. They did horrible job. I actually found out when we had a squirrel came to our attic and Terminix didn’t show up x3. So we hired local guy who can take squirrel out to house. He checked our attic and he said Terminix did horrible job. Insulation was done less than 2 yrs. I paid more than $2500. I got 3 quotes from other insulation companies and all are saying Terminix did very bad insulation job that we need to redo it. I called the Naperville office manager regarding this, so they sent technician out and told me that Everything is Fine! But it is NOT. I called cooperate office and asked to CALL me. But never called me. And said they sent email. But I never received it. They are lying to the customer. I will report to BBB. So frustrated

B G.

Sugar Grove, IL

TLDR: SAVE YOURSELF THE HASSLE AND LOOK ELSEWHERE! I signed up with Terminix to manage a mouse issue. I paid $2k plus to have an exclusion done to my...

Kris A.

Sugar Grove, IL

We had them confirmed on a Saturday from 3:00-5:00 to inspect our siding for possible termite damage. For some reason, they showed up 24 hours early on a Friday and we were not home. So they said they would come back on Saturday. That Saturday afternoon, the technician called me and said "We aren't working that late so we aren't coming today and will be there Monday." This is not acceptable. So I called customer service, and they said they would send out another technician between 5:00-7:00pm that day. We waited around for 2 hours, and no one showed up. I called customer service to find out what happened, and I was on hold for 30 minutes so I just hung up. They completely wasted our time and provided horrible customer service. I will never consider this company again.