Terminix of Penney Farms, FL

Lisa Nicholson

Penney Farms, FL

Our service is always fantastic and that’s mainly because of Devon Bass. He has been our service person for years and we have never had a problem. He is always interested if we have any issues and just a wonderful representative for Terminix.

Karla K

Penney Farms, FL

It is nearly impossible to speak with a local person regarding your account and you are at the mercy of a call center somewhere to try and get help. I signed up with Terminix last June. I liked the guy who came out and did my inspection. I've had no issue with the guy who has done my local service. I was due for service in January, as I have a quarterly plan. I went on the website, and scheduled a service call for today. It gave me two time options and I chose one. Nobody ever showed. When I called Terminix, Call Center person said we have you scheduled for April. I said that's impossible. I pay quarterly. You're supposed to come today. She said, no April. I said, I'm not paying for bi-yearly service. It didn't seem to matter. So I went back on the website and scheduled another appointment for next Friday. It once again gave me two time options. I chose one. Guess what--still no upcoming appointments are showing on my account. My option? Call the toll free number. Am being told the wait is more than 20 minutes. No thank you. Give me a local company with local people I can actually communicate with.

Darlinda Reaves

Penney Farms, FL

Great service, respectful of property and very thorough.. James is the best! I never worry about his work! He is a complete asset to this company ! He cares for your homes if it were his home! That speaks volumes !

Matt Quant

Penney Farms, FL

Jim our Terminix guy is amazing always calls 2 days ahead messages when on the way and checks in and out with us before and after service. He always is very professional polite and always dressed for success. He should be commended for his courteous and conscientious approach he takes when providing service at our home. Hope to keep him as our technician for many years to come.

Roy D

Penney Farms, FL

Jay Lankford performed my yearly inspection today. I have had many inspections over the years by Terminix, but Jay Lankford did the best job of anyone ever. He was very polite and very thorough and did an outstanding job. You are very luckily to have a gentleman like Jay on your team. If Terminix has any type of reward and recognition program, please put Jay at the top of your list.

Ryan Ortega

Penney Farms, FL

I truly wish I didn’t have to write this review. All was well while I was on service but when I sold my home, Terminix refused to cancel my service and ended up continuing to bill my account. After SEVERAL conversations with customer service, they finally sent out a technician to discontinue service. Unfortunately, after countless times talking with customer service, I will still need to pay this bill or it will be taken to collections. Feels like I am being robbed. Beware when dealing with Terminix.

Kadie French

Penney Farms, FL

Prompt, knowledgeable, and very kind. Would definitely recommend. Jim communicated very well what was needed to be done, Mike came out and let me know every step he was taking. Hard to find this type of professionalism today.

evie czerkawski

Penney Farms, FL

Devon has provided our service for many years now. We appreciate his upbeat curteous personality in addition to his knowledge of the services that Terminix provides. He even worked with us to find the most optimal time to spray for mosquitoes before a back yard wedding reception. His attention to details is remarkable.

Pat Phinesee

Penney Farms, FL

My tech, Jose Lopez, always arrives within the time frame he promises. He is friendly, courteous and does a very professional job. I appreciate that he takes care of what is needed and let's me know if any problems were discovered that I was unaware of. He's a great asset to your company and represents Terminix very well!

Derek Strang

Penney Farms, FL

Dear Terminix Team, I am writing to express my utmost satisfaction with the outstanding service provided by your pest control team, particularly Calvin, during a recent visit to my home in Jacksonville. The professionalism and expertise demonstrated exceeded my expectations and effectively addressed a significant pest issue affecting my family. Calvin arrived early, which was greatly appreciated, and displayed an impressive knowledge of local pest challenges, particularly in our swamp-adjacent area. His thorough inspection identified a trail of ants accessing my roof, which he promptly treated with remarkable results. Even after heavy rainfall, the ant issue has not returned, showcasing the efficacy of the treatment. The mosquito problem at our home was particularly concerning, as my wife, 11-month-old daughter, and 7-year-old son, who recently underwent two brain surgeries, are allergic to mosquito bites. The mosquitoes were relentless, even gathering at our screen and back doors, and posed a risk to my son’s surgical site. Calvin listened attentively to our concerns and recommended a bundled pest control package tailored to our needs. His clear explanations ensured I fully understood the process, leaving no questions unanswered. Calvin’s care and professionalism were evident in his cautious approach around my children and pets, treating our home with the same diligence he would his own. The mosquito treatment has proven highly effective, significantly improving our family’s comfort and safety. Additionally, learning that Calvin will be our consistent technician moving forward is reassuring, as we developed a strategic plan to manage the mosquito issue long-term. I highly commend Calvin and Terminix for their exceptional service, professionalism, and commitment to customer satisfaction. The bundled package was an excellent value, and I look forward to continued service with your team. Sincerely, Red