Terminix of Keystone Heights, FL

Dolores Camacho

Keystone Heights, FL

After being stood up for my appointment and not being notified after 8 hours, I contacted Terminix. I asked for a supervisor to contact me and to schedule me for the next day. No one contacted me. Next day, same thing. Finally, my regular technician, Eugene (who is excellent) called me. He is not the individual who rudely did not notify me of the cancellation. Eugene took care of the problem. He is a definite asset to your company. To be honest, I was ready to cancel my service prior to Eugene contacting me.

Diane Olson

Keystone Heights, FL

James Jewell is always super positive and truly goes the extra mile to make sure my home is secure and bug-free. He’s not only reliable and thorough, but also genuinely nice to talk to. It’s clear he cares about addressing my concerns and making sure everything is taken care of. I really appreciate his dedication and great attitude!

Kevin Pullis

Keystone Heights, FL

Scheduled a service, was told two different inspectors would come out. Only one showed. Received an email confirming a follow-up the next month. Again, technician no showed. Terminix is now threatening us with collections to pay off the remaining $44 balance despite services not being rendered. When calling them to resolve the issue, I was met with an exceptionally rude customer service representative who repeatedly interrupted me and refused to help. Highly recommend avoiding them in the Jacksonville area.

Marcella Mitchell

Keystone Heights, FL

Your Technician Woody have been servicing my home for a long time now. He is a very respectful understanding and honest person. Very easy to explain things to and he make sure that the entire home inside or out is covered with the service that I am paying for. He is an great assess to your company. Personal and professional.

EchoTrail42

Keystone Heights, FL

Ashton from Terminex was awesome! I had found a swarm at the window in front of my house and didn’t know if my home was infested. He found the nest under my pavers, treated the area and even put the pavers back. He patiently answered all of my questions and did an amazing job! I’m not sure of the price as they were sent by the HOA.

Katie McKenzie

Keystone Heights, FL

My husband has used Terminex Jacksonville for 22 years. For the past ten years, we have had nothing but issues with their annual home inspection. We've called them repeatedly insisting that they pre-schedule these visits by calling and speaking to us directly. Nope, that never happened. Usually we would receive an email or text "reminding" us that they were coming on their schedule. After each instance, we would call and insist that going forward, they would schedule visits based on our availability and we would also confirm that they had the correct contact phone numbers to reach either of us to do so. Nope, they still weren't able to that. Scheduling with us is not difficult, I work from home and my husband is now retired! Our policy renewal is every January. Beginning every OCTOBER a live person from Terminex would begin calling my husband, they would send emails and snail mail invoices for the next renewal term. In all, my husband attempted to call, "live chat" and email Terminex requesting a copy of his policy and confirming the last time they ever treated our property. THEY NEVER RESPONDED BY EMAIL, PHONE OR LETTER. We spoke our concerns to the tech who came to our home and she said she would be sure to have someone contact us. She also checked the contact numbers they had on file for us and those were STILL wrong!! She promised to get them corrected. We don't have a lot of faith that will get done. The fact that they have the correct contact number to call to ask for renewal policy payments, but not for scheduling, baffles us. Maybe they have termites in their comptuer system? I feel as if this may be a "money grab" situation and we will be pursuing contacting the BBB and our attorney to seek some answers. Consumers beware!!

Jimmy Wilkins

Keystone Heights, FL

Terminix is just so great to deal with. Devon is the nicest and professional technician. Always explains what he's doing if I'm around. Always so happy and outgoing. Love it. You guys are awesome!

Lisa Nicholson

Keystone Heights, FL

Our service is always fantastic and that’s mainly because of Devon Bass. He has been our service person for years and we have never had a problem. He is always interested if we have any issues and just a wonderful representative for Terminix.

Karla K

Keystone Heights, FL

It is nearly impossible to speak with a local person regarding your account and you are at the mercy of a call center somewhere to try and get help. I signed up with Terminix last June. I liked the guy who came out and did my inspection. I've had no issue with the guy who has done my local service. I was due for service in January, as I have a quarterly plan. I went on the website, and scheduled a service call for today. It gave me two time options and I chose one. Nobody ever showed. When I called Terminix, Call Center person said we have you scheduled for April. I said that's impossible. I pay quarterly. You're supposed to come today. She said, no April. I said, I'm not paying for bi-yearly service. It didn't seem to matter. So I went back on the website and scheduled another appointment for next Friday. It once again gave me two time options. I chose one. Guess what--still no upcoming appointments are showing on my account. My option? Call the toll free number. Am being told the wait is more than 20 minutes. No thank you. Give me a local company with local people I can actually communicate with.

Darlinda Reaves

Keystone Heights, FL

Great service, respectful of property and very thorough.. James is the best! I never worry about his work! He is a complete asset to this company ! He cares for your homes if it were his home! That speaks volumes !