Terminix of West Simsbury, CT

Kristen Daly

West Simsbury, CT

Have always had great service from our tech, Jason Murphy. Always professional and has solved our issues quickly over the past 16 years. I do think it’s an expensive service, but overall worth it to have a tech that we can trust.

dj hastings

West Simsbury, CT

Mr. Kareem came out to our house on a Saturday. He was professional and kind. He was very knowledgeable about the services we needed. He offered practical solutions for small improvements that we could do around the house to further protect our house in addition to completing a variety of solutions and protective measures to the house. His attention to detail went above and beyond He answered all my questions with information that will help me protect my home and family. Thank you so much for your advice and graciousness. Truly a pleasure to have you in our home.

Quinntieja Scott

West Simsbury, CT

We had an initial inspection with Jovon (might be spelling it wrong) and he was very welcoming and informative. He broke down our options and also provided helpful advice. Then we were visited by two other termix employees to set traps and complete the sealing outside the house. One was Gary and he was very nice and knowledgeable. He explained what he was doing and informed us when he will be back. Javier completing the sealing outside the house and he called and explained what he was going. Then he came in the house to double check traps. Everyone was respectful with such a sensitive situation and made sure we were made aware of our options. They completed their task in a timely manner.

Jas H.

West Simsbury, CT

Horrible! Their salesman at the door told me the service is for $100 only. And they kept deducting money from my card monthly. When I inquired I was told -...

Laura R.

West Simsbury, CT

Terminex is a rip off! They took my money, 1.5K plus, and promised to resolve a squirrel and bat problem but it was totally ineffective. A squirrel got into...

Karen Allard

West Simsbury, CT

Great experience with the group! Darius Ford did an amazing job explaining everything to us! Allen Green was professional and efficient while doing the actual treatment to our home and yard and Bill Minahan kept his crew well informed along the way!

Pastor Antonio Manalus

West Simsbury, CT

The technician's name was Alan Greene and he did a very thorough job following up on an issue we had had at both our church and parsonage. He explained what he was doing and gave recommendations to help us with our issue. Excellent service!

Greg Frutchey

West Simsbury, CT

Every representative, from the chat operator to the inspector to the gentleman who buried the termite bait feeders to the gentleman who set the mousetraps and sprayed the house perimeter, was friendly, professional, knowledgeable, and helpful. Each of them were excellent ambassadors of a firm my family has relied upon since the 1960s. Bravo!

Lex

West Simsbury, CT

I've been waiting 5 days for someone in corporate to call me back about services I'm paying for and didn't recieve. They refuse to cancel my auto pay. They refuse to let me cancel my account and come pick up their stations which they told me they would do in April. Customer service contradicts one another about their contracts and come to find out I NEVER ACTUALLY SIGNED SAYING I WAS OKAY WITH THE TREATMENT PLAN which I just found out 6 months after the fact because they couldn't be bothered to tell me there was an online account and that I would have to "request servicing" when I was originally told someone would be out to check monthly and that my house was infested.. to find out that service rep apparently lied. Don't know I'll find out when the next one comes today to inspect for damage and tell me if there actually was an active infestation or if they just lied to stick me in a contract unfortunately I feel like they lied but don't know for sure because I've been seeing them in and around my home since last April was told all activity would cease to exist by August it's now October and im still seeing them. Also you can purchase the same bait stations 20 of them with chemicals for 293 online.. instead of paying 2,000 for nothing. You're welcome DIY or call the next guy.

Jared Aubin

West Simsbury, CT

The service has really gone down in the last few years. I've been a customer since 2021. Terminix performed the exclusion service, proactive termite prevention and pest service. At first the techs were great. Now its a headache to schedule service and its hit or miss if the tech shows up on the scheduled date and time. You will receive notification of a new upcoming service less than half a day in advanced. I rescheduled my work schedule to accommodate for the yearly exclusion check and the tech didn't even show. I scheduled an appointment since I have found some mice in the basement and the tech didn't want to bother with it. The tech noted he couldn't see anything about my exclusion contract through his system however I showed him via my Terminix account. I wouldn't recommend Terminix to anyone. I am paying $70 per month for this level of 'service'. I am updating my review as a follow up on the latest. The tech called back and acknowledged they were able to locate my exclusion contract. An exclusion came out and set some additional traps and scheduled an exclusion service follow up for Saturday September 13th. I receive a text late in the afternoon of Thursday that the tech will be at my house on Friday September 12th which doesn’t work with my work schedule. I don’t understand why there is always a last minute change via last minute text messages. I can be flexible to an extent with my work schedule but it’s difficult to accommodate last minute changes with limited notice.