Terminix of Phoenix, AZ

noname noname

Phoenix, AZ

Chuck is very courteous and professional, very respectful, it's clear to me, he knows his job well and has great customer service skills. He gave me a few tips to help better discern termite activity and he's very reassuring, confident and kind, I think that's important dealing with termites can be stressful situation to homeowner. I appreciate his professionalism, so I request Chuck and I'm willing to wait a few days or so, until he can come out to treat/ inspect if need be because he's quite knowledgeable and really knows what he's doing,, and i appreciate his responsiveness, he gets me on the schedule first thing next day he shows up, I really do appreciate it.🙏

Monique Aspeitia

Phoenix, AZ

The orders placed never make it to the inspector on time or with accurate information. They take the “lead” and don’t send any confirmation and by the time the appointment happens it’s too late. Completely a broken system. I’ve scheduled 10+ inspections with them and over half have been messed up.

Ashley JB

Phoenix, AZ

We use Terminix and have overall had a decent experience. My review is concerns regarding safety and the phone system. The phone system does not allow you to talk to anyone and will hang up on you. It’s bet difficult to contact customer service. For the “safety “ part we’ve come home every time with our back gate swinging open because the techs are too lazy to simply put the brick back to keep the gate closed (we have a key code lock so it doesn’t latch and we put the brick there to keep it closed during the times they come to spray). It’s really not that hard to put a brick back. I wasn’t even planning on writing a review but after attempting to call multiple times I’m just over it.

robert bouchard

Phoenix, AZ

I am so happy, and very satisfied with your service, and your employees. Robert Guzman is so polite, very through in his job. He is a great example of a great employee. Brittany Valinski was so pleasant, and educated me on pest control in my home. You have 2 dedicated, polite employees. 5 stars for sure!

jeanette Irby

Phoenix, AZ

Brittany, the company's Representative, did a fantastic job inspecting our house throughly. She was professional, knowledgeable, and easy to communicate with. Her excellent service deserves a 5 star rating. She responded to my call in a timely matter and took care of things right away! The first technician who came to our house named Kenneth did not complete the job and lied to my face. Today I was relieved when Operations Manager Mike, along with Charlie and Tim, stepped in to make things right. They not only met my expectationss but went above and beyond to ensure the job was completed properly. Their professionalism, attention to detail, and commitment to customer satisfaction made all the difference. I truly appreciate their hard work!

Crystal Kimmons

Phoenix, AZ

We have used Terminix for almost 20yrs now and between 2 homes here in Chandler, AZ and we have had no issues whatsoever. They do a fantastic job! They are always on time. They notify you when they are coming and they provide an update when they are done. There are never any critter issues to address. They assess the landscape well and clean up well. Thanks for taking great care of our yard!

connie holland

Phoenix, AZ

I have had very good luck with Terminex services for 20 years, for both termite and pest control. Many years ago, I noticed signs of termite activity in my garage. As it turned out my nextdoor neighbor did as well. Terminex generously credited my account, when my neighbor also hired them. The initial treatment was relatively costly; but whatever treatment protocol they have is very effective. The thoroughness became evident when they drilled holes in the areas where sidewalk surrounded my home. I have only had to have one chemicals application; no termite activity has been observed since.To have a continuing warranty for any new treatment at no extra cost, I am required to have one annual termite inspection.The warranty also covers any potential termite damage to both my home and it's wooden contents. I am have also been happy with Terminex's pest control services. For 20 years, their treatment protocol on the outside perimeter of my home has kept the indoor area of my home pest free. I do not like the idea of having pesticides in my house. The outside treatment is required in only every 90 days. The technician will make extra visits any time pest activity becomes evident. There are some exclusions of coverage for certain pest types i.e. mosquitoes, scorpions. On one occasion, during a 2 month period of time, I did have an unexpected pest challenge . My assigned technician was ineffective in solving this new issue. However, after requesting a technician reassignment, I was extremely pleased with the new technician, Sebastian. He was a specialist who had a high level of expertise for the particular pest issue. I think it may be no of coincidence when Sebastian told me he was promoted to a training capacity with Terminex. This suggests to me that Terminex will go the extra mile when issues are not being resolved ; but perhaps in bringing this problem to their attention, they later may have implemented additional staff training to optimize services going forward. Except for this one occasion, which had a positive resolution, my services from Terminex have been excellent.

Bernie Williams

Phoenix, AZ

Today, the technician was performing the annual termite inspection & verifying bait stations. He was most pleasant, professional and efficient. He took time to explain what he was doing and what a used station vs a clean station looked like. He also asked if I had any pest issues inside. I genuinely appreciated his effort and concern . I’m most pleased.

Becky MacQueen

Phoenix, AZ

Christopher is always prompt! So polite and always asks if I have concerns with any specific pests. He is very thorough and spends time doing a great job! Terminix is lucky to have such a wonderful employee! Terminix is a great company! Would highly recommend!

Jay Hershorin

Phoenix, AZ

Christopher Morones was our technician. He always arrives on time, has a smile on his face, and always shakes my hand. He’s polite, respectful, professional, and knowledgeable. He explains what he is going to do, asks if we have had any issues inside or outside and then when he was done he explained what was done and if we had any issues, to contact the company and he would be happy to come out again. Our last technician, Stephen was just as exceptional. Your company is obviously doing something right and are to be congratulated. I think Christopher deserves an increase in pay or some type of bonus. Keep up the great work