Orkin of Coal City, WV

Hope Jones

Coal City, WV

For our first visit and experience I will give Orkin a 5 star. We set up an appointment online Sunday and they were at the house the next day. We live surrounded by woods and pasture and we found some mouse droppings in the house. One technician came out and inspected the house from top to bottom. (Attic, house, crawlspace, garage, every inch of the outside of the home) Another technician was also here and took the inspection information and treated ALL of the areas accordingly. Luckily we caught the mice immediately and hopefully this takes care of it. They will be back in two weeks and hopefully we won’t see anymore evidence after that. But we will continue to use them year round to treat our home. We have always other pest control companies in the past (in NC and VA) but just moved back to WV in Decemeber and had not set up service here yet. I can say that Orkin’s technicians yesterday were much more knowledgeable than technicians from the other companies we have used and we will keep Orkin as our pest control.

Amy Barron

Coal City, WV

Orkin Professional Brent was very thorough and walked me through the entire process of how he would attack our issues. He and his team are going to work diligently until my problems are solved with all of the creepy crawlies in my home! Just ensure when you're calling Orkin to set up your first appointment, that you ask all the questions, because sometimes they leave things out. But other than that, I've had a great experience so far.

Tanya Meier

Coal City, WV

Best in town! They did an amazing job. I had an emergency situation and they took me seriously and got it taken care of the same day for a good price. Thanks Orkin!

Henry Malkin

Coal City, WV

We use Orkin at our home and business. Richard is a FANTASTIC technician that checks in upon each arrival. He’s very informative, thorough, and friendly. Highly recommend.

Libby Dotson

Coal City, WV

So thankful I called Orkin to help me with one little problem and they ended up helping me with big problems and I didn’t even know I had while checking things out. He showed me where my commode was leaking in the basement and needed it fixed right away.

Todd Twiggs

Coal City, WV

UPDATE 6/18/2025 Phil and David came out and addressed the issue with the standing water in the crawl space. Turns out it was more my fault than theirs; the HVAC drain inside the crawl space had clogged and was dripping water onto the ground. They also brought the dehumidifier monitor with them and explained what happened with the follow-up inspection. They were very apologetic and genuinely wanted to make things right, which they did. They inspected all of the work done previously and gave me their number for any future issues. It was a little rough initially but l am very happy with their focus on customer satisfaction. They are very good people. Things happen - mistakes can be made and nobody is perfect - but what really counts is when a business genuinely cares about getting it right. --------------------------------------------------- We paid almost $20,000 for crawl space moisture control (DryZone), attic insulation, termite exterior bait monitoring, and a roof ridge guard. Here's the details: The crawl space did not have any standing water prior to the DryZone work. As a matter of fact, the inspector said water was being channeled very well out of the crawl space. It took a total of about 1 day (a few hours the first day, about 4 hours the second day) for the DryZone work In February. They left a mess in my back yard near the crawl space entry, and there is now standing water in the crawl space. The standing water was noticed by one of the Orkin techs during a pest inspection and treatment afterward. He pointed it out, made a note of it, and then there was zero follow-up. That was 2 months ago. They installed a dehumidifier. During the sales pitch he promised we'd also get a digital device for inside the house that gives us real time statuses from the dehumidifier, but no dice. We never received one. The workers also detached an HVAC duct in the crawl space, which I presume was to give them a little heat down there (it was very cold in February). It was never reattached. So basically we had heat venting into our crawl space - heat that was supposed to be going into our living room. Now for the attic insulation. The entry to the attic is a small square hole in our master bedroom closet. They did a decent job of cleaning up in the attic prior to the insulation work, but they spewed insulation particles into our closet; it was all over our clothes, shoes, floor, everywhere. One of the workers apologized and asked to borrow our vacuum (not kidding). He spent about 5 minutes vacuuming, which cleaned up about 30% of the mess. My wife spent a significant amount of time cleaning up the rest. There was also insulation around the lip of the attic hole and the panel couldn't seal properly, so there was a gap around the entry panel...which pretty much removes the entire point of the insulation. To get the hose for the insulation up to the attic, they removed a second story window screen in my daughter's bedroom and routed it across the driveway, through her bedroom, through our master bedroom, and into our closet. Of course, this also left a mess of insulation in both bedrooms and all over the driveway. There was supposed to be a follow-up inspection after all the work was done before we received a bill. This never happened, so I was never able to discuss these issues with Orkin. But we sure did receive the bill despite the promises and reassurances during the sales pitch. It is now 4 months later and still no follow-up inspection. Installation of the exterior termite bait went well, and they installed a lot of insulation in the attic (9.5" inches), so it wasn't all bad.

J Wester

Coal City, WV

Requested a quote and received a call back immediately. However, sales was extremely pushy and rude. Making remarks such as “don’t you know your finances, etc.” Well, yes in fact I do but would not spend my money with a business that makes such rude remarks and accusations when requesting a simple idea of what the cost might be before booking.

John Monasmith

Coal City, WV

I was really pleased with the gentleman that came. Forgive me I have forgotten his name. He was nice and filled us in on what he was going to do and what he did. I am always excited when I meet another Christian. He was amazing and a very amazing person. He is great at what he does. Thank you

Sherri

Coal City, WV

Josh came yesterday to do the inspection. He was super nice & did a thorough job & told me what he recommended. Billy came today to do the treatment. He was super nice & answered all my questions. I highly recommend them both.

Angela Blankenship

Coal City, WV

I would definitely recommend Mark from orkin. He's absolutely amazing at his job and he definitely knows what's best. After the first time he came to my house I noticed a HUGE difference... Definitely a 5 star rating for me