Orkin of Urbandale, IA

Gary Forster

Urbandale, IA

Great crew and did a wonderful job of sealing the outside of the house. Did great job in the attic crawl space. Every satisfied with the work and material used.

christinea bender

Urbandale, IA

The only reason I’m given a star at all is because the text that I have had come out to our home have been great, but with the way I’ve been treated by the office manager and office staff. I don’t recommend Orkin!!!!! This entire episode started because somebody came out to the house and sprayed. I wasn’t home. I was at work. I didn’t order the service. I call on it just to find out why the girl replied well because you’re signed up for it. It’s an automatic if you cancel, it’ll be $200 just for one service, OK I was unaware that the termite annual termite OK if we need something further I’ll let you know. She said oh you’ve been canceled I said what why we’re not due till October I have my money orders from the previous two years it turned into a fiasco. I called corporate to try to work it out the gentleman I spoke with was polite. I just now received a phone call from I think it was his assistant trying to tell me that I didn’t pay for last year’s for which I have a receipt !!! Receipts for the last two years when Cory was there. It was great and I have a appreciated each one of my text that I’ve come out when we’ve needed it but to cancel someone for no reason and not even try to contact them and say there’s a problem and then to get treated So poorly my office staff and what I mean by that is, I was talking to the girl on the phone. She went to talk to Matt and did not hit the mute button so I heard what Matt was saying in the background and instead of getting a phone call and an apology, I get a phone call Questioning my integrity, I have been a counselor my entire entire life left a legacy of love and tried very hard to be the kindest person. Most giving person I know how to be and this year has been hell for me with my son disabled. I am not gonna allow the company to walk over my son before he was disabled paid $3000 for a treatment. I don’t recommend Orkin!!!!!!!!

Anna Bledsoe

Urbandale, IA

Warning. Unethical, liar sales men make promises that they won’t do when they show up. He promised a whole house spray plus mice, ect for a new home we just got. Said it wld be 196$ for initial service cuz of all the extras like mice, looking in attic, spray ect. then 80$ every other month. Great deal right? Nope!!!! Come to find out when they arrive they won’t do anything extra. Just spray. No mice, or checking in attic like promised on the phone. Came to almost 300$ about $100 more than promised for just a spray for outside bugs, no mice, no hornets, no webbing, or checking in attic as promised. Just a spray without anything the Orkin phone people promise you. So we call them to try to fix this misunderstanding but they won’t even return our call. When a company is Great at answering phones when they want to sale new business but is hard to get ahold of when you have a problem. Then there’s a problem. Stay away from this unethical company and stay with a local company. Maybe they will return calls??? They are Liar sales people with unethical practices.

Simone Sidwell

Urbandale, IA

Bad experience, cancelled three times in advance and Orkin guy still showed up when we were not home, and sprayed. Communication to cancel between service and “dispatch” makes no sense and is designed to make it difficult. Also, No number provided to stop guy once he’s “on way”, even after advance cancellation days ago. it’s a no reply text. Difficult to get to human to request refund, have to refuse to enter phone number or shunted to a voicemail service. Once I finally got to a human, she was helpful and refunded us. I’m upset my hone received unwanted spraying when we weren’t home, after canceling. Do not recommend . Untrustworthy despite big name.

Adah Bryan

Urbandale, IA

I was no-showed by an exterminator, despite calling more than once during the time of the appointment to report that they were not at my apartment. I was assured during the appointment that they would be arriving soon, and then when I called after the appointment I was informed that I had been scheduled with someone who was not working that day. They offered to rebook me for the next day but they refused to give any sort of discount on the price despite no-showing me.

Madeline Esquivel

Urbandale, IA

We wanted to have a preventive service… They were 2 hours past the time window for someone getting to our house to even give us a quote. They must have even called someone in to work because the person that came was not the original person they said would come out. They were over an hour past the time window to come treat the house. Would not recommend.

Barry Howard

Urbandale, IA

Alexandro G. has always provided great service and customer service and care. I recommend him personally. If he could do it every time it would receive a 5-star but it's Orkin so I gave it 4. The technician is 5-star. Thank you Alexandro

Ruth BrailFreeman

Urbandale, IA

Tyler was right on time. I appreciated that he put on shoe covers. I was working on a project but he worked around my crowded floors both upstairs and downstairs. He had great knowledge: It was starting to rain, I asked if he could still do the outside. He explained he could only do just around the house because the ground was covered. Tyler did a Great job!!

Randy Denning

Urbandale, IA

Scott Bergeson is a very nice, very personable guy who knows how to interact with customers. Very good at his job. Did everything expected and I would recommend him and Orkin.

TODD YOUNG

Urbandale, IA

Orkin has been very attentive to our needs. We have clover mites in our house and those are very hard to get under control. The first time they visited, they did a full interior and exterior inspection and sprayed around the interior of our windows and doors. What they used helped a little, but clover mites are tough. Orkin came back with warmer weather to spray our windows and doors again. This time they sprayed outside also. This will not be an easy bug to get rid of, but Orkin is doing what they can to help. I give them a high rating because they have good servcie. I pay them monthly for them to come out throughout the year, so I am optimistic that we will eventually get these critters under control, while killing various other potention critter invasions as well.