Orkin of West Islip, NY

Sandra Cardalena

West Islip, NY

Technician was supposed to come back and spray the backyard however, he never returned on the first visit. He only sprayed 3/4 of the house never entering the backyard never ringing the doorbell. I wanted him to come in because we have little flying bugs inside the house, however he never rang the doorbell or came back to finish the service, I also was going to ask for more glue traps for my basement, but I never saw the guy just got a text that he was here Very dissatisfied customer treatment

Nicolette

West Islip, NY

Tried to reschedule my monthly visit for the month of May because no one would be home, left a voicemail. No one got back to me. Orkin still arrived and “completed their services” without anyone present when I pay for both indoor and outdoor services. I finally got in touch with customer service ready to cancel my membership, the representative told me that next month (June) would be complimentary and we scheduled that visit. Well long story short I was charged this month and I still have no proof that someone even came the month before and paid 180$ for that too. I am extremely disappointed in the lack of continuity and integrity of this company.

Presley Smith

West Islip, NY

Orkin did do what they promise to do. Since using Orkin for a job, they have not followed up as they say they would. I give them a 0 out of 10. I do not know the status of the work done. I give no star at this point. Not until a follow up is done to see if their work was effective.

Maryanne K

West Islip, NY

Let me start out by saying this service is costing me $1000 for the year and over $500 for the intital treatment. They came and treated 1 room threw some granular treatment around the outside foundation and said they were only there for carpenters ants. When I called to have Orkin to come out the first time, they assured me that it was for all ants, and the chemicals they use on the yard was pet friendly. They are not. The individual Kevin that came for the treatment literally said that they'll tell me anything that I want to hear. I called 2 days later because there we're aunt all over my kitchen. 3 times I called and was assured someone would call me back. Long story short. 5 phone calls got me nowhere. When I called the sales department I was able to have someone scheduled to come here a week later. Today I found an ant crawling on my 1 week old granddaughter in her bassinet. BUY RAID BEFORE YOU HIRE THESE PEOPLE!

Nelgie

West Islip, NY

Extremely friendly and efficient service!!! I had an extremely sudden and severe ant infestation— the Orkin team were very friendly and understanding when working with scheduling my service appointment (as the ants would appear at random without a source). The service was fantastic! I explained my worries and areas of concern, and I was given answers and reassurance in return. I am very thankful to have been met with kindness due to a not-so-kind ant situation! I’ve got my fingers crossed for little to no ant visits soon. Thank you!!

Yelena A

West Islip, NY

First session went well. My technician was knowledgeable about the product and service, he answered all my questions and I saw results almost immediately. Very satisfied thus far and hopefully that continues. Just want him to be mindful of the use of loud music when waiting outside. Otherwise the actual service was good. UPDATE FOR second session. A bit disappointed with the results of the second session thus far. Technician was great however the problem seemed to have returned which is unfortunate. The first session was great results, second session not so much.

felicia persaud

West Islip, NY

Technician was always great. My problem is I pay to get sprayed seasonally so we don’t have any ants etc over the summer. They never tell you when they schedule the technician to come out! It’s been over a year and I get notification that they came and sprayed outside! I’m paying you to spray inside but no one knows when you are going to show up!!! Wasting my money! Give me my money back!!

Nhaydes A

West Islip, NY

Jean is very thorough and an exceptional service technician! I would highly recommend him to anyone in need of pest control services. I had one other Orkin service technician come to my house a little over 2 years ago and Jean’s process of trying to assess for entry points and block them far outweighs the efforts of the other specialist. I am so grateful for the positive experience that I had with Jean.

Kevin Cummings

West Islip, NY

This particular go-around was very responsive and professional. Truthfully, this visit rescued their reputation significantly, as we had to deal with several failed follow-throughs. The representative on the phone (Patel) was attentive, responsive, and accountable. The technician/service person (Cory) that arrived was informative, diligent, and prepared to perform the installation and service the existing termite traps.

Yelena A

West Islip, NY

First session went well. My technician was knowledgeable about the product and service, he answered all my questions and I saw results almost immediately. Very satisfied thus far and hopefully that continues. Just want him to be mindful of the use of loud music when waiting outside. Otherwise the actual service was good.