Orkin of Thornwood, NY

Angela Marranzino

Thornwood, NY

The 2 gentlemen that came to my house were prompt , efficient, friendly and courteous. They knew their jobs well and were able to answer all questions and concerns professionally and with great knowledge. I would recommend them highly.

- Danny James -

Thornwood, NY

Carlos assessed my situation quickly and helped me understand all possibilities for a thorough and effective way to handle my problem. Adrian came in a few days later and was courteous, professional and efficient. Orkin has never failed to get the job done fast and thoroughly. Will recommend 100%

Randa Edlebi

Thornwood, NY

Prompt and excellent service. They identified the problem and took care of it in a short time. The technicians were very courteous and professional. We highly recommend Orkin for home pesticide control

Michelle Jefferson

Thornwood, NY

My experience with Orkin was great and it was also my first time using their services! Jonathan was my technician and he was patient, he listens with no judgement and explains everything clearly. Great customer service! 1-9-24 was my next Orkin appointment and my original review still says it all! All around great, price, and service!

Geneva Miller

Thornwood, NY

Disgusted how you treated my friend Eleanor who entrusted your services to fix an issue she had. Not only did you not fix her problem, but you gave her the run around and stole her money. Your actions are absolutely disgusting. When you don’t provide the service that was requested to fix the issue, you have a duty to refund that person. Instead you want to play games and keep telling her to call back so that she gets frustrated enough to stop requesting the refund she rightly deserves. I will be ensuring to get your location and name out to everyone to ensure they know what a fraud this location is and how they treat people.

Michelle Jefferson

Thornwood, NY

My experience with Orkin was great and it was also my first time using their services! Jonathan was my technician and he was patient, he listens with no judgement and explains everything clearly. Great customer service!

Magda M.

Thornwood, NY

So glad I called Orkin! I had them out to my home 3 months ago for a mice problem. Joseph immediately identified all of the access points the little buggers we’re getting in and went to work at blocking the access with steel wool, foam filling, whatever it took. He set traps throughout my basement and some of the more active spots in my kitchen cabinets. He showed me areas I would need to block and I took his advice and made the necessary repairs. Within days the mice were gone. Now while I would love to believe this is the last I will see of Pepino and Gus Gus, I went ahead and signed up for the quarterly visits. Joseph returned today and confirmed that there appear to be no active mice in the home but still went about replacing the traps and spraying my basement to try to lessen the amount of crickets and spiders, based on the amount he saw trapped in the glue traps. Joseph is always so professional and detailed in his approach, giving me explanations on why things happen and what to look for. He is one of the main reasons I am staying with Orkin as I don’t feel like I was being sold something I didn’t need, nor was I spoken down to as some service people tend to do when they encounter an older woman. So Orkin and Joseph you both are 5 Stars in my book.

Diane Allen

Thornwood, NY

Initially I was very impressed with the service. I called with a request for immediate servicing for a bee issue. An appointment was booked for the very next morning which relieved me. However, the service person did not show in the window provided. So, because time was of the essence for me, I called Orkin again. The agent/ manager had to determine what the issue was with the service person, and said he would call me back in 5 minutes. And he did! He explained why the service person had not shown up but promised he would be there within 45 minutes. He arrived in less than 30 minutes. He got right into my problem. Hopefully it will work for a while. I am very grateful that I could get an appointment on such short notice, and that the agent/manager got me a service person asap. Now, that is service. Thank you.

Randi Schwartz

Thornwood, NY

From start to finish, Orkin was amazing to deal with. I had a mouse issue that they figured out and quickly rectified. The home inspector was honest and efficient, and extremely accommodating He pushed to get my job done quickly because he knew how upset I was. The technicians who came to do the job were beyond fabulous ! They made a very upsetting situation so much more tolerable just by being kind, professional , and thorough! I would tell you dont bother calling anyone else. Orkin is the one !!!!!

Rita MacDermott

Thornwood, NY

I already spoke directly to a customer service rep earlier today sharing with him what a positive experience it was with Orkin! Joseph (tech) was great and truly helped ease my concerns. I have requested Joseph be my monthly tech from now on.