Orkin of Masonville, NY

mardi tuminaro

Masonville, NY

Jon has been a great help to us since he was assigned to our house by Orkin. One thing that I like about him is his attitude and attentiveness to the job. We hope that he will continue to be our representative from Orkin

Sara Naison-Tarajano

Masonville, NY

Most horrible company of all time. They charge me monthly and never show up. No returned call from managers. 30 messages ignored. Criminal operation. We now have mice.

Gerald Chelius

Masonville, NY

We have used Orkin for many years to periodically help us deal with the many creatures who would love to move into our country house with us. Our experience has been very good and we can strongly recommend them.

Timothy Roberts

Masonville, NY

Jason the technician is the only postive thing that comes out of the local office. The treatments are great but the office customer service is horrible. They have literally told me over the phone that it's chaos the way they operate, employees have said they are quitting when coming to treatments and that they have been paid for larger projects they were able to sell. They will schedule your appointments last minute and expect someone to be at home with 8 hours notice and then reschedule the day before Thanksgving. We reisgned up 3 years in row to give them a chance. Based off of the customer service from the office I would not recommend. Once again Jason the tech that came out was amazing other than that this place is a mess.

Kathy Marcais

Masonville, NY

Technician showed up early. So my daughters boyfriend greeted him and let him in the house. He got right to work. When I arrived, he walked me around my house and showed me everything that he did to take care of the rodents inside and outside. He even treated the outside for bugs. He answered all the questions I had, even my repeat questions. I’m very happy I called Orkin. Today is the first day I’ve had peace of mind that things are going to get better with my house!

Charlotte Mandell

Masonville, NY

The people that work for Orkin are all very nice, and they've been very helpful, but it's almost impossible to reach anyone on the phone, and appointments are truly impossible to make or reschedule. I told a representative early on that we couldn't have any appointments in the morning, but their computer makes the schedules automatically, so my request is ignored, and then when I try to reschedule, I can't reach anyone. We will be switching to a different company that has humans who make appointments.

Margaret Cichon

Masonville, NY

I had my quarterly service scheduled on a Friday. This is an appointment they made. After over 10 years of service with this company, my only request is that my appointments are in the afternoon. Well, after prepping my house for their visit, no call, no show from them. (This is not the first time they missed their appointment ) Randomly Monday a technician stopped at my house? Wanted to know if I wanted to do my service now? Nope, I sent him away. Actively looking for new company.

Lisa Curcio

Masonville, NY

I would give Orkin a minus score if if that was possible with this survey. They have great people in the field, but the customer service nonexistent. They trapped me in a three-year contract and it was negotiated up front that my services would be weekends since I work full-time. Since that time they have consistently tried to send people out in the middle of the week and then when I’m not available cancel the service, but yet still charge me their exorbitant fees. I have called to discuss these issues, but no one ever returns my calls. You get directed in a phone tree and leave messages that are never answered. My three years are up and I will be leaving Orkin and I will not look back. Beware of these long contracts with promises on the front side. They don’t keep their promises and they just take your money every month for essentially no service.

Richard Forney

Masonville, NY

Thank you for fitting us in a day early, that fit our schedule much better. It is always good to see Mike and we were pleased to find out that he is the one that trained Hunter, our new tech. Mike is 100% professional in his work and just as good a person as well. It also appears to us that Hunter is the same type of employee as Mike. Both are welcome at our house anytime and you are certainly fortunate to have these two employees. Richard Forney

Betty Gilpatric

Masonville, NY

Brandon is the best. He's friendly, knowledgeable and prompt. I was about to give up on Orkin after multiple scheduling issues but he turned things around today.