Orkin of Marilla, NY

Brian Ludwig

Marilla, NY

Incredibly unprofessional and unreliable. Scheduled an appointment and gave them my credit card information and scheduled an appointment. I called them an hour after the 2-hour appointment window ended and I hadn’t heard anything. They were unable to tell me if a crew was even still out working let alone if my home would be serviced. They then told me it might be 2 days before I hear from them. If you’re looking for someone who is quick and reliable for pest management I highly recommend looking to anyone else.

Patricia Allen

Marilla, NY

Although Katie was an excellent customer service person, I didn't realize I was going to get a couple of mouse traps I could have gotten from the hardware store. A couple of holes filled (not all) no receipt, no email explaining anything that was done or future service. Although they had no problem taking my $188.00 dollars. Plus, a monthly charge.

Mary McGorray

Marilla, NY

Mr. Dennis T. From Orkin was the most outstanding representative for Orkin. He was extremely knowledgeable about his work, and spent time with us, reassuring us. His professionalism was incredible. He sat and took time with us, and accommodated our concerns. I would recommend Mr. Dennis T. To anyone who wants their problem solved. I felt as if we had a friend help us. He came almost immediately, resolving our real concern. The entire experience with Orkin was superb, with good communication from the main office. Even the intake interview was very helpful with Mike. 5 stars to Orkin and their representative, Mr. Dennis T. Drs. Mary McGorray And Robert Moskowitz

Ginny Sandoval

Marilla, NY

Orkin is on point with what your home needs. They are reliable and the price is right. Amanda is great, she continues to offer World Class Service, thanks to Orkin and Amanda, I remain a satisfied customer and recommend them.

Chris Mccauley

Marilla, NY

If there was a negative star chart, that might work better to describe this company, my parents hired them back in March to seal up the the house with this new service they provide, they then came out and filled cracks in my foundation with spray foam and also filled a crack in my brick wall with spray foam as well which then caused the loose bricks to almost come falling out, so after months of calling and getting no one and a full mailbox, and telling the employees who were coming monthly that I need to talk to a manager, finally 7 months later my wife finally gets a hold of someone and sets up an appointment, so last Tuesday were supposed to have an appointment between 12-2 with a manager, nobody showed nobody called, crickets so I called every number I could find to try and find out what was going on, finally get to the secretary in Amherst who proceeded to tell me the reason know one call to inform me the weren't coming out today is because they were busy, so then I call corporate and the manager ends up at my house at 5 o'clock that evening, (you could tell he was thrilled to be at my house) so we talked for a bit and agreed he would call me the following day to give me more info on some stuff, such as what pesticide they were spraying around my well, never heard from him, which should t have been shocking at this point, so Friday rolls around and he shows up with 2 employees to do work that should have been done in March by his own admission, he was meeted by my wife and mother and told to leave the property, he then told my mother that a district manager would be calling me to discuss my issues, haven't heard from them, all in all this company is an absolute joke from top down, they have zero integrity and for any potential customers reading this, hire the local guy, not the big name company

Brigitte Holbert

Marilla, NY

Orkin's customer service has been truly excellent, and their exterminators are knowledgeable courteous and responsive. Our exterminator arrived early, the assessment of our property was brief but thorough, and he listens to my concerns and we were able to come up with a plane of action that satisfied all of my needs.

Terence James

Marilla, NY

The service by the technician was exceptional. He was courteous and professional and went above and beyond to make sure we were satisfied. Highly recommended

Chris Sheehan

Marilla, NY

Katie was great. She let me know when she would arrive. When she arrived Katie inspected our areas of concern and determined the best solution. I saw positive results immediately. We are very thankful for Katie's work!

Andrew Taube

Marilla, NY

My initial evaluation/treatment with Orkin today and Harris was very knowledgeable, professional, and friendly. He called me ahead of time to advise on eta which I appreciated. He answered all my questions and took his time to walk me through what he was doing. He could have quickly ran through a few items then applied the treatment and left, knowing he has other jobs to get to, but he did not make me feel he was rushed to leave and I felt he cared to make me feel like a valuable customer. I am glad I obtained Orkin for my mice treatment.

deanna collins

Marilla, NY

I wanted to give a 5 star rating but with a less than 5 minute inspection and nothing more than a flashlight search into one chair and no additional pieces of furniture looked at, a 2 was all I could give. With a price of $135.00...BIGGEST RIPOFF EVER...No bug activity, otherwise my rating would have been a 1...